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Poker Town - unable to claim prizes
Problem: In the game Poker Town, I spent 150 gems to get the premium prizes on the "Season" screen. When I try to claim a prize or all the prizes, I get an error screen which says " Unfortunately, your progress could not be saved. Do you want to try saving it again?" I click on the "Try Again" button and it will not let me claim the prizes. It just goes back to the error screen 3 times and then gives me a choice to restart game or quit. I have made a text file with all the info listed in "How to report a problem" thread and saved the DxDiag text file and screenshots and will submit the report now. Anyone else have this issue?Merge Academy - Can't open the boards
Today when I try to play Merge Academy on my iPad or Android Phone it no longer works. It worked fine yesterday on these devices but with the latest changes it stopped working. I can sometimes get to the page but can't open the boards. It will at least load on the PC browser (Firefox) but then has the saving issues mentioned in another thread. Please help!Merge Academy - Stylus in the grid are not working
Since the new update, I have to bounce back and forth between using my stylus and not using my stylus. If you're gonna make it a stylus game, then make it all a stylus game! Now, all of the places where I also used to use my finger because I can't use my stylus in the grid are not working. So now, I have to pick up my stylus and hit that spot as opposed to just being able to continue using my finger. Please don't ruin this game. It's one of my favorites.Poker Town - Prize Track reset to zero
Background: A few weeks ago, I spent 150 gems to do the pogo premium prize track in Poker Town. Last night I had 5110 gems out of 5335 and was supposed to have a day left to complete it for the grand prize. Around 10am EST today, my prize track disappeared, and I got a pop up asking if I wanted to purchase another prize track. Since I missed the final prize, I spent another 150 gems for the new prize track. Then at 4pm EST I got the following message "The Poker Town Coin Reset will NOT happen. There will be no changes to your Coin balance between Seasons. To give the team time to remove the Coin Reset feature, we’re delaying Season 2’s Leaderboards and Prize Tracks by 4 weeks. " However my prize track is now zero and I would not have paid another 150 gems if we had 4 more weeks to complete it. I have contacted EA customer service and they said they can't fix it. Can anyone make any recommendations or help me to get this resolved? I think my account may have gotten caught in the middle of all these changes, and would love some help to fix everything.Contacting EA Help
It appears that there is no way to actually contact support anymore. The BETA chat just captures information very rigidly and just redirects back to a web page with a suggestion (unhelpful) which says "Try our self-serve options or contact an EA Advisor for more help." but there is NO option to actually contact an advisor. How are we supposed to actually open a case now?
Poker Town - Season Pass - Can't collect Rewards - Error
Hi EA_Lanna- can you have someone look at my account? I saw the email regarding awarding everyone the prize track and 4000 coins. There are still a few issues. I do not have the movie director clapboard which was the final prize that I was 1 away from on the original track that was ended early. My premium prize track is back which is good because I had paid another 150 coins for the premium prize track that disappeared a few days ago. However, whenever I try to claim any of the premium prizes, it gives the following message. "Unfortunately your progress could not be saved. Do you want to try saving again" and when I click try again I get the following message "Uh oh something went wrong please try restarting the game" which I have done multiple times with the same results. Thank you in advance
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