Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.6,696 Posts

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Matching Moments – Loading Issues
Matching Moments will load but when the play screen opens the window where the boosters are supposed to be is blank and then the game freezes. I've cleared caches, rebooted, uninstalled and reinstalled but nothing changes. I've tried on Chrome and MS Edge and the same results on both. Pogo forums is not loading, AGAIN, so I can't even see if this is a site-wide problem or just me. Any help would be appreciated.
Solved
harrisvicki1pl
Seasoned Novice
2 months ago
technical issues
14KViews
252likes
1095Comments
Merge Academy - Won't save progress
In Treasure Trove, every time I save my progress and return later, it has started back in the beginning, not saving anything. This has happened 4 times so far.
Solved
nrsvicki
Seasoned Traveler
7 months ago
bug
8.5KViews
250likes
521Comments
Merge Academy - No credit for daily challange on Nov 9th, 2025
is anyone else have an issue with merge academy I just consumed 150 energy for the daily challange and did not even show it or give me credit for it???
Solved
vickimil
Seasoned Vanguard
1 year ago
bug
technical issues
5.9KViews
154likes
294Comments
Tile Hero Lives Not Regenerating - July/August 2026
Cannot get lives on TILE HERO, I have been sitting on 0 lives for days now, it will not give me more POGO brags up this game, and then this happens, HOW are we suppose to get the badges done, WHEN WE CANNOT PLAY the game.......
emry3p
Seasoned Newcomer
4 months ago
technical issues
4.8KViews
136likes
474Comments
Merge Academy: Daily Gate Collection

Solved
DreamerKay
Seasoned Newcomer
1 month ago
technical issues
6.4KViews
125likes
604Comments
6/12/25 Daily Sudoku not awarding prize
One of today’s daily games is Pogo Daily Sudoku - win two medium games. Several players (including me) have played more than 2 games on medium level, and nothing is awarded. Please fix….Thank you
tuliptyme4212
Seasoned Traveler
1 year ago
1.3KViews
87likes
77Comments
Solitaire Home Story: Off to the Market Badge Marathon
I'm making no progress on the current badge for Solitaire Home Story. Supposed to work towards 45 streaks, filling up the bar. I should be almost half way through the badge, because I've gotten at least 20 streaks, but the badge is not recognizing ANY of my progress in the game. I can't work on any of the OTHER badges until I get this one taken care of, and there are only 6 days remaining. Please fix this. Tired of all the issues with Pogo lately. :-( Thank you, muppet
Solved
muppet1116
Seasoned Scout
8 days ago
bug
technical issues
2.3KViews
80likes
351Comments
Missing rewards from the Pogi Pass – Solara the Radiant Constellation
I have not received the crates for Farm Valley from todays constellation give away. Several others mentioned the same thing in the chat forum. I was awarded 10 more crates today and still don't have the reward. That's 15 crates [Title updated by CM. EA_Claus]
Solved
boatboi1
Seasoned Traveler
3 months ago
technical issues
5.8KViews
80likes
439Comments
Farm Merge Valley Sticker Book & Endangered Species Badge Collection Rewards
Finished the sticker book but did not receive the rewards of 3500 energy and 2750 crates. Is there a fix am I getting them later or am I just out of luck? [Title Updated for clarity. EA_Claus]
e83af3c9d85f57eb
Seasoned Rookie
2 months ago
bug
technical issues
7.4KViews
74likes
739Comments
Solitaire Home Story Screen - Locking with Dark Tint
The screen goes dark at the end of each game and locks. The game will not progress. The only way to play is to refresh the screen. I lost power ups due to all of the restarts. This was posted earlier today, but has disappeared from the forums. The problem persists.
abc15973795
Seasoned Adventurer
5 months ago
technical issues
2.7KViews
73likes
220Comments
Issue with Merge Academy 06/08/26
It appears there was an update to Merge Academy today and I noticed that I have 3 bubbles on my grid that refuse to turn into crystals, so they take up valuable space on my grid. Anybody else have this issue?
Solved
Player_ge0jqco7
Seasoned Newcomer
5 months ago
bug
edge
technical issues
2KViews
67likes
180Comments
Merge academy - Mini Game not Responding
The game is not loading the room. It automatically is loading a bonus room. The. You try and click play and it wont respond. I have closed out the app restarted, still the same.
Solved
guja9n69
Seasoned Newcomer
7 months ago
bug
4.7KViews
67likes
198Comments
Secret Word Gardens: Ink Not Refilling
Still unable to collect ink its been 5 days?
Zjsa95
Seasoned Novice
1 month ago
bug
mac
technical issues
3.9KViews
65likes
349Comments
[April 2026] Merge Academy - Coral Secrets - Fishing Toolbox Generator
There is no fish generator for coral secrets. I am stuck without being able to process orders please fix this
Solved
calculateRt
Seasoned Novice
7 months ago
bug
4.9KViews
63likes
161Comments
Pogo Email Notification but no email
My Inbox shows that I have 1 new message, but when I click on it, there is no message there. I don't get it. 🤔
Solved
Mattsgrandma2003
Seasoned Rookie
4 months ago
bug
1.8KViews
56likes
129Comments
Farm Merge Valley only generating wheat
Up until around 10:00am EDT today, everything was fine with Farm Merge Valley. When I came back to the game after a break, I noticed that the only product being generated is wheat despite being on level 19. I'd like to be able to generate more sugar cane, soybeans, carrots, chickens, cows, goats, and pigs. I'm using a Macbook Air, OS Sequoia 15.7.5, Brave browser 1.89.143. I haven't tried the game on any other browsers because this seems more like an update glitch than a browser-level issue. It seems to have coincided with the addition of the save icon and Q&A area.
Solved
PuzzleGeek75
Seasoned Rookie
6 months ago
bug
technical issues
1.4KViews
55likes
81Comments
Merge Academy – Progress Saving Issue (Update)
Merge Academy has gotten very glitchy. The graphics are jumpy. It's sometimes eating items and not merging them. Every bonus choice selection is now saying "we are processing your purchase". And it's taking three times as long to collect the bonuses at the beginning. This processing message only used to happen once in a blue moon. I hope this is not is permanent state. (Up to date Android tablet thru Firefox)
Chimpati
Rising Traveler
3 months ago
bug
firefox
technical issues
4.5KViews
52likes
381Comments
Matching Moments Not Getting Credit for Line Bombs
I played several levels of Matching moments game and I noticed that I'm not getting any credit for creating line bombs badge. I was getting credit for the badge yesterday but no credit has been received today. Please fix!
abcMdOQiRc885Q
Seasoned Novice
11 months ago
bug
technical issues
1.3KViews
51likes
60Comments
Matching Moments: Loading and "Progress Cannot be Saved" Error
When I try to play I keep getting the message that my current progress couldn't be saved but it won't restart. I just keep getting the same message over and over again.
Solved
Ccflo
Rising Traveler
3 months ago
bug
technical issues
2.3KViews
50likes
125Comments
Merge Academy - No credit for daily challenge
Not getting any credit for the daily of using 100 energy units. Playing on Android. Rescuebabe2002.
Solved
rankqz704
Seasoned Adventurer
9 months ago
bug
technical issues
2.8KViews
49likes
127Comments

Important Links

[POGO] How to Contact EA Support
EA_Lanna
Community Manager
1 year ago
How to Report a Problem on Pogo - Complete Guide
abbycattx
Hero+
1 year ago
🦨Merge Academy Sewing Machine
abbycattx
Hero+
2 years ago
🌌Complete Guide to Merge Academy
abbycattx
Hero+
2 years ago
💎 Merge Academy Generator Guide
abbycattx
Hero+
2 years ago

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