Forum Discussion

lastfire77's avatar
6 years ago

I recently got hacked, got my account back, but missing my apex coins

A few days ago I couldn't access my account. Yesterday I contacted EA support (case number 53777415) and got control of my account back. When I opened apex I saw what they had done to my account. Pathfinder was no longer icey and now the twitch skin, lifeline wasn't demon-y anymore, and all the charms were different on different guns. but more importantly, all but 50 of my apex coins were gone. I was planning on saving all the coins I got this season to buy the next pass, but the person who hacked me had his own ideas and spent it all. It feels incredibly sucky and a total invasion of my privacy. 

I don't know what can be done or if anything can be done. If there's logs and I can be reverted back to a few days ago. If in-game transactions can be undone that took place not on my IP or in the last 36 hours. or whatever. It would be greatly appreciated.

If nothing can be done, thank you anyways for reading. 

3 Replies

  • lastfire77's avatar
    lastfire77
    6 years ago

    I contacted them just before making this post. I was directed by the support staff there to make a post here. 

  • That's a bad way to handle the situation. It is not a bug or something, people here can't do anything about it. Shame on that support guy.

    If I was you, I would contact EA Support again and explain the situation that it is not a technical issue. You will probably get to talk with another staff which is better.

    Or maybe here Community Managers(like @EA_Atic ) can help you reach the correct person.