Re; Matchmaking loop

MY account got banned year before  and then thye unabnned my account for "phisinh reasons"  now i cant play online anymore, i cant get any help from EA usless help teams i just get rerouted to all diffrent departments and nothing is happening, and thers no way for me to contact TOS,  im just  sitting behind a ENDLESS MATCHMAKING LOOP AND I CANT DO ANYTHGING about it , whats the point of EA HELP!!, if THERS NO HELP, is it just me or im missing something here, HELPP ME PLEASE ITS WORSE THAT HELL!!!