[PC] Mass Effect Online Access Error in Multiplayer Mode

Commander, you’ve received a new message at your private terminal!

When downloading Mass Effect 3 or Mass Effect Andromeda, players may run into one of the following errors:

• Mass Effect 3 - "An online pass is required to access the online features of the game."
• Mass Effect Andromeda - "Missing Online Access"

Changes to the EA account cause these specific errors. These can include but are not limited to the following:

• EA Play subscription expired
• Account Mergers
• A separate account downloaded the DLC

If you encounter this error when launching the game, first try the following steps to see if this resolves the error(s).

Delete EA License Files:

• Make sure the EA app is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete all files within this folder.

Clear Windows temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
• (If some files or folders can't be deleted, reboot and try again.)

If the above steps do not resolve the issue, you will need to contact our Support Team who will review your EA account and make any necessary changes with you.

You can contact our live support at help.ea.com. Chose the following options

• Create a new case
• Mass Effect
• PC
• Manage my account
• Can’t log in

In the Subject line
Mass Effect Online Access Error

Please describe your issue - Short, sweet, and to the point!

For Example, "I downloaded Mass Effect 3 or Mass Effect Andromeda, and when I logged into multiplayer, I was met with an error that said I was missing the "Online Access." This is preventing me from connecting to multiplayer mode."

At this point, you can send an email or scroll under Other Support Options and connect with a Chat Advisor.

Thanks!