same thing for me super upset and EA is no help so far, pre ordered it and it says I need to buy it but if I turn my wifi off and on the download button appears but it doesn't work?! please help! I didn't spend 40 dollars for nothing.
Community ManagerHeya @SiddSlothy ,
Are you seeing the purchase completed in your http://bit.ly/OriginOrderHistory? If so please reach out to us here http://bit.ly/EA_Contact_Us so we can take a look.
You'll want to grab your proof of purchase http://bit.ly/Provide_PoP first to speed up the process.
I am having a similar issue as well mines won't download it says that there's an error downloading it and then it puts the pause on for downloading even when I try to cancel the download it still says error with download.
It says purchase processing "We've Billed you for your order but some items may not have been delivered yet.
me too!!! its still not letting me download ☹️ have you figured it out?
nope not yet!! ill let you know if I do!!
It's the next day, 14 hours after I should have the pack. When I login to origin account billing it says next to High School Years "We've billed you for your order but some items may not have been delivered yet". That's not helping me, nor is logging into the link given earlier, as it seems to be for people happily playing the game and posting screenshots of it. I am on a Mac running Monterey, but I see this thread now says Xbox One. What do I do please? I've wasted a lot of money. I've dealt with customer support before and no way am I doing a whole factory reset of my Mac again! Disastrous! Thank you if anyone can help or direct me to the right thread for Mac in this forum.
Same thing for me exactly! It's now 15 hours after launch time in the UK!
@Gednaa I play on pc and am having the same issue. it's so weird.
Did anyone download through a place other than origin that maybe I'm not allowed to mention here? (Clue - when you boil a kettle!) I know a fix but will have to get permission to share it. It's not going to help the rest of us though!
@Gednaa I didn't.
I've been checking every thread that's reported a similar issue. found a fix that worked for some console players. nothing for pc yet, though.
The one I was going to post has now been taken down as it's fixed for those players. What about the rest of us?
We are also having problems on Mac. Expansion pack says downloaded and installed but isn’t showing up in the game with other packs.
I even used the origin reset for Mac tool, , signed in, repaired the game... still nothing! Every pack but HS. What else can we try?
NB!!!! Editing to say please back up your mods, saves and tray folders before you attempt this!
Another strange thing is that all day yesterday the world was showing up as pre-ordered, but now that is missing as well as the world. It's a whole new world right? Not one we travel via the phone to? I'll go back in and check, but as it's not a holiday destination, I doubt it, but I'm clutching at straws now!
I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:
"Hey everyone,
It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.
This is mainly dependent on which payment method was being used to place the order.
If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.
Thanks."
just waiting to hear back from an advisor now.
Thanks so much for the help! Fingers crossed! I found that when travelling with my teen the preordered image showed up again! It has a padlock and is telling me to pre-order! Not happening! I've bought and paid, so I hope it will right itself in due course. Thanks again! :D
Community Manager
@atouchofChaos wrote:
I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:
"Hey everyone,
It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.
This is mainly dependent on which payment method was being used to place the order.
If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.
Thanks."
Hey, that's me. 🙂
yeah same I pre-ordered it and the game says I own the pack and that I have to download it but I checked origin and steam (where I got all my other packs) but its says i don't own it and have to buy it again, i asked EA but they didn't help they just sent me here
I’ve been having the same problem and communicating with EA via emails. I think it’s an issue with payment. I think they don’t take the funds until the actual release date. Which in my opinion, is a lil wack, because then what is the point in paying for it ahead of time? I think they should at least let it be known in the preorder info when the funds will be taken.
Community ManagerJust a little heads-up regarding what I wrote in the other thread, so the info isn't being taken out of context; the 24h-36h is regarding purchases made via Origin/EA app.
If you're having issues with your purchase that has been made via either PlayStation or Xbox, I recommend reaching out to their Support.
Thank you for the info! I will try to be patient lol Can you by chance tell me for sure or not if the funds are taken at the time of purchase, or the time of release?
Regards
Community ManagerI appreciate your info! I also purchased two packs that had already been out when I preordered High School Years, via the EA app. This was on July 1st. I received a few emails saying there was an issue with my preorder during the 2-3 days before the release date, which led me to believe they didn’t take the funds out on the date of purchase. But the purchase seemed to have gone through fine, and I also have proof of purchase from my order history online, which says the same thing mentioned by others above “some items may not be delivered yet”. I had this same problem when Cottage Living released, since I also preordered it ahead of time. This is the first I’m hearing about 24-36 hour window for preorders to process though, so I I will give it time as well.
Regards
Community Manager
