Re: Unrecognised Video Card Error - fix for Mac

@kristinasilver1  What settings can't you change because of your unrecognized GPU?  That's never been the case before.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@kristinasilver1 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

@kristinasilver1 

Thanks. Let's add your Apple silicon chip to the Graphics file and see if it helps.

If you've previously added the GraphicsCards.sgr file to the ConfigOverride folder in your Sims 4 folder, trash it.

Right click on the base game app in your Applications folder, or wherever you have the game installed and select Show Package Contents.

Navigate to Contents > Resources and open the GraphicsCards.sgr file using TextEdit.

Scroll all the way down to the bottom until you see the Apple section:

vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
end

Create a new line, copy/paste the M1 line and replace it with M2 so it looks like this:

vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
end

Save and quit then try and load your game.

I am using Version 13.2.1 (22D68). I did repair, but still same, I honestly have no idea why.

Thank you so much for your help. I updated and it worked! Finally I have normal gameplay. I was so desperate about this bug, but you really helped me so much, I am forever grateful!

Hi I'm having the same problem could you help me?

Thank you so much for posting this, I followed the steps however and my graphics card remains unrecognised my the system as you can see

=== Graphics device info ===
Number: 0
Name (driver): Apple M2
Name (database): [Found: 0, Supported: 1]
Vendor: Apple
Chipset: Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: FD626D62

I am really new to this so im unsure of what else to add but here's hoping this page is still active!

@M0ther3arth  I've moved your post to the master thread for this issue in macOS.  Please see post 6 for instructions on how to add your GPU to the game's database.  And if you see any further issues, please update your OS if it's not already fully updated.

Hello there, i've done everything from the unrecognised video card it's done. and i've also updated my macOS to the latest version. however, it still crashes as soon as i open the game on gameplay mode. can you please take a look at this, and let me know what i should do? i've spent days now trying to figure this out, but i still can't get it work properly without crashing. i need your help. thank you so much!

@itsmichikimchi 

Move/rename the Sims 4 folder then try to launch the game and play for a bit - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163