Sims 4 Keeps Crashing - Unknown Issue

JoySkit  the second crash is another one related to CPU Turbo Boost.  That's not the only possible cause, just the most common one.  It is absolutely not harmful to disable this setting, and you can reenable it whenever you want.  As for why Sims 4 is reacting badly to it now, that's not clear, but I started seeing the problem in the summer, not long after the game introduced DirectX 11 mode.

The first crash is a generic access violation without any useful details.  The third error is a crash of the graphics driver.  Since you've already updated the driver, the next step is a clean uninstall and reinstall, and in fact it's best to try this first since this particular error is so clear-cut, at least in terms of what exactly is happening.  (Why the driver crashes can vary, but it is in fact crashing.)  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Updated my BIOS and still got a crash. From everything I'm reading, I shouldn't disable CPU turbo boost and knowing that the Sims 4 ran fine for a year on this PC with it on, I don't see why that would factor now. Below I'm listing two Sims 4 crash reports + this time I got a Windows hardware error.

Sims 4 (1)

Source
The Sims™ 4

Summary
Stopped working

Date
‎3/‎8/‎2025 12:50 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.113.291.1020
Application Timestamp:    67c616c9
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.113.291.1020
Fault Module Timestamp:    67c616c9
Exception Code:    c0000005
Exception Offset:    00000000017f7cb1
OS Version:    10.0.22631.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    2fd7
Additional Information 2:    2fd7a55e5877bd3575b13fb43b4fd884
Additional Information 3:    e96e
Additional Information 4:    e96e4ef8d1a8cf5a4877dab2c547e69b

Extra information about the problem
Bucket ID:    e464306813c7a56229ec6ebb74c80ad8 (1867989696849119960)

Sims 4 (2)

Source
The Sims™ 4

Summary
Stopped working

Date
‎3/‎8/‎2025 1:04 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.113.291.1020
Application Timestamp:    67c616c9
Fault Module Name:    python37_x64.dll
Fault Module Version:    3.7.150.1013
Fault Module Timestamp:    60905efa
Exception Code:    c0000005
Exception Offset:    00000000000529f0
OS Version:    10.0.22631.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    250e
Additional Information 2:    250eb4b469b6cb6833fd29fe78f00530
Additional Information 3:    930a
Additional Information 4:    930aa8f451202389a47c531bc71c823b

Extra information about the problem
Bucket ID:    626ffde6b7445db2ac887734d170dbc0 (2056024298630470592)

Windows Hardware Error

Source
Windows

Summary
Hardware error

Date
‎3/‎8/‎2025 12:50 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    141
Parameter 1:    ffff978ed79ed010
Parameter 2:    fffff80287bb63e0
Parameter 3:    0
Parameter 4:    6770
OS version:    10_0_22631
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.22631.2.0.0.256.48
Locale ID:    1033

Extra information about the problem
Bucket ID:    LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys

JoySkit  The EA App crash may or may not be relevant.  Let me know if it happens again.

The Sims 4 crash looks like the result of a high-end Intel processor that the motherboard overclocks by default.  Sims 4 doesn't respond well to these settings.  Sometimes a BIOS update fixes the issue, so look for a newer BIOS for your board.

If you don't find one, or you'd rather not update right now, boot into BIOS and disable CPU Turbo Boost.  It should be somewhere under Advanced settings, although exactly where depends on the board.

Did the clean install of drivers and got rid of Razers game manager....game is still crashing. Below is the report for the Sims and there's also one for the EA app. 

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Sims 4

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.113.291.1020
Application Timestamp:    67c616c9
Fault Module Name:    python37_x64.dll
Fault Module Version:    3.7.150.1013
Fault Module Timestamp:    60905efa
Exception Code:    c0000005
Exception Offset:    0000000000050f4d
OS Version:    10.0.22631.2.0.0.256.48

Locale ID:    1033
Additional Information 1:    7b55
Additional Information 2:    7b55f376381efbc9f326bc7b61efab29
Additional Information 3:    afd5
Additional Information 4:    afd55c4e84551b7c459266abffbc3512

Extra information about the problem
Bucket ID:    deaf4e7c7a1575cb7aa229cc672cd547 (1919142349094311239)

EA App

Description
Faulting Application Path:    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    EADesktop.exe
Application Version:    13.413.2.5924
Application Timestamp:    67c834be
Fault Module Name:    libGLESv2.dll
Fault Module Version:    2.1.19909.0
Fault Module Timestamp:    63ced377
Exception Offset:    00000000004b7c55
Exception Code:    c0000409
Exception Data:    0000000000000007
OS Version:    10.0.22631.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    24ae
Additional Information 2:    24ae23a0c94cd30dacb022db86a16626
Additional Information 3:    8a3f
Additional Information 4:    8a3f6aa928dd42635cf902c16fb57b13

Extra information about the problem
Bucket ID:    04404f97364f54efaf391936e37ce5fd (2249857212383815165)

JoySkit  Your dxdiag lists one crash of Sims 4 due to the Nvidia graphics driver, so please install the newest driver.  Go here:

https://www.nvidia.com/en-us/drivers/

and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

If that doesn't help, please uninstall Razer's Game Manager Service, which is crashing repeatedly.  You may be able to reinstall it, but please test with it removed.

If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Just tried your suggestion above and it crashed after 2 minutes of running in the same way I mentioned above. I've attached the dxdiag file

JoySkit  Have you tried playing in completely clean user folder?  If not, please try it now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I can't help with Madden issues directly, but if I see anything obviously related in your dxdiag, or an issue that could affect both games, I'll be sure to mention it.

I should mention that Madden 23 keeps crashing in a similar fashion as well, so maybe it has something to do with the EA app?