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Banned - Stuck in loop - Not showing on help pages
Edit: For all the keyboard warriors that I see around the forum, save yourself some finger-pain and leave this thread. I posted this because I clearly can't appeal, and the ban is invalid. Thanks. Edit 2: For anyone unable to appeal, please scroll to the bottom of this thread. I am at a loss for words. I purchased the game yesterday, to preload it and to play it today. Only to find that I am, just like a tonne of other people, stuck in a bug because of the game content not being recognized. I tried to play one or two games via the community and ended up leaving because I got stuck in a spawn trap. Coming back later in hopes the game would get fixed, and I can play with my friends. About an hour later, I get an e-mail that I am suspended?? Trying to launch the game, I see this; I follow the "ban history" / "Penalty history" link to find out what in the world is going on, and I am brought to a page that says this???: And then when following the "webform" that is linked on their ban appeal page, FAQ and this forum Ban info from this forum, it brings me to a generic FAQ help page where it redirects me back to the ban history tool where it shows no ban! : In other words, I am stuck in a loop, haven't played 1 minute of the actual game and can't appeal. For the love of god, help me! I want to play the game! Edit 2: Hi Guys, User Gripen888 found a way to appeal, even if the ban doesn't show in the penalty-history. Go the the EA help pages and make sure to log-out or clear cookies. Then use the "Continue as a guest" option. https://help.ea.com/en/customer-care/ You can then go through the motions of filling in the form, as usual, appealing the ban. From there, a new option "Contact us via email" will pop up. Press this, and you will get a notification regarding your case being opened.
My Email Has Been Hacked and can’t recover the account, Please Help
I had my email hacked years ago, My EA account was linked to the email and I no longer can get access to the email to change the information needed to verify it, I have personal information tied to the account. I can’t request to do anything because the security questions was changed and they added a second email and phone number to the account preventing me from recovering the account.. Ive been waiting for 6/8hours for a response from the support team and all I’ve been getting is links that continuously Loop me around and mislead me, Can i talk with someone from EA support thats not a Bot or NPC please and thanks.Someone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:EA@e.ea.com, I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.
EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
Can’t Log In: Password Reset Fails and Credentials Marked Expired
I have tried starting the beta and I am told my credentials are expired. How? I follow the prompts to be send to an error 404 page. I reset my new password and this does not do anything. How can I get on to play BF6 Beta? Did I just waste $150 on buying this? CM edit: title editEAFC 26 Companion App Features “Disabled”
I used the new companion app for a while yesterday and when I went back today every feature except my team has been “disabled”. I checked to see if I got banned and on the EA website is doesn’t say that I did so I’m wondering why these features are suddenly disabled after using the app yesterday
How do I get in contact with EA with no live chat option?
EA live chat support was telling me that The Sims Medieval was not linked to my account despite my having purchased it in 2015. They requested an invoice for a purchase I made a decade ago as "proof", which I've finally found. However, they seem to have locked my ability to use the live chat function and there is seemingly no way to contact them via phone or email. How in the world do I contact this company to regain access to a game I bought and paid for???
EA Buyout Deal
I'm not sure where to put this, but I guess this is a place to start. I just read that a consortium has agreed to buy EA in a 55 billion dollar deal, taking the company private. It is a group of companies that includes Saudi Arabia (which I read already owns a 10% interest in EA) and a group led by Jared Kushner, Trump's son-in-law. This is all over the news right now but I haven't seen it mentioned here. I am wondering what other players' thoughts are about this, and what we think the future might hold for The Sims. I have worked at a company that had the opposite happen, where the company was private, then was sold to investors and taken public, and that didn't go very well. They made a lot of promises that things wouldn't change, but they did start changing things right away, and a lot of long-time employees quit. It sounds like the sports aspects of EA is a big factor in the deal, so I'm worried that they might just dump The Sims or not give it much love. This is all coming out right when the new pack is set to drop, and now I'm not sure I even want to buy it, if I don't know what the future is going to hold. Anyone else have thoughts?
Can't unlink or sign into EA account because email is deleted
This seems like a very unique issue, but basically I have been using an EA account that I made about 10 years ago to play Battlefield 4 and other EA games like battlefront on the Xbox, etc. I have since been using a different email for my daily life but tried to get early access to the BF6 beta, which requires you to sign into your account to get the code. The problem now is that they are sending a 2-factor authentication code to this old email that I haven't used in almost a decade which I cannot sign into anymore because it looks like Yahoo decided to delete it (probably due to inactivity). So I now cannot get access to these verification codes to sign into the EA account, I cannot get the beta code, and when I tried logging into BF4 last night they said I needed to sign into my EA account again to play online (this has never happened before). AND NOW I can't play any EA title because I can't verify my email anymore, so my Xbox account is just linked to this dead EA account that I am unable to unlink or delete to make room for a new account (the one I'm using to make this post and hopefully link to my Xbox profile). Is there even a solution to this? EA support has been very slow and I'm bummed that I can't play any of these games anymore. I know I brought this issue onto myself but I wasn't really thinking about these things when I was young.unable to log into help.ea.com/tech support verification email no longer exists
Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes. I am unable to use EA Help/tech support because of that. When I try to change that e-mail to the new account it simply insists on sending a verification code to the non-existent email account. I can't delete my entire EA.com account and start a new one, because the email I use to create an account is already in use; so it simply tells me to log in.
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