Re: Mac Unrecognized Video Card - Sims 4

Okay!

• Operating System (Version) - macOS Catalina version 10.15.3
• Mac model - Macbook Air (Retina, 13-inch 2019)
• Processor - 1.6 GHz Dual-Core Intel Core i5
• Memory (RAM) - 8 GB 2133 MHz LPDDR3
• Graphics - Intel UHD Graphics 617 15
  
• Are you attempting to play the normal version of the game or the Legacy Edition? - Normal version - The Sims 4 Digital Deluxe 
• Are you running any antivirus? - No
• Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game - Yes
• Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? - No mods used
  
  Thanks 🙂

Hello! 

I am also having issues with an unrecognized video card when I open the game up. This happens whenever I add custom content to the game now but it wasn't always this way and I was previously able to have the custom content and the mods without any issues. I believe this is the information you will need to help me; 

Intel HD Graphics 615:

  Chipset Model: Intel HD Graphics 615

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel

  Device ID: 0x591e

  Revision ID: 0x0002

  Metal: Supported, feature set macOS GPUFamily2 v1

  Displays:

Yes I am okay with that. What is weird about it is that the custom content was working fine and then all of a sudden it was not. Also I am unsure where to find the GraphicsCard.sgr file because I’ve searched for it and did not see it

=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

@lisar0416 

Thanks 🙂

1. Open the GraphicsCards.sgr file using TextEdit. You can find it by right clicking on the Sims 4 in your Applications folder > Show Package Contents > Contents > Resources. Press CMD and F to bring up the search function and type in 0x1902. This will quickly get you to the location where you need to add the chip. Create a new line underneath the Intel (R) HD 510 line and copy and paste the following:

   card 0x591e "Intel (R) HD 615" $cardLevelMedium $resolutionMedium
   

2. Close the file, saving if prompted or it doesn't autosave.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config.log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

If it doesn't show Found:1 let me know, we may need to tweak the entry a bit.

I am unable to locate SIms 4 in my applications folder. 

I am unable to find either of those. Does it matter if my sims 4 is on origin?? 

Nevermind I was able to find the Sims 4 application and drag it into the applications folder 

However, I am unable to search for 0X19102 to locate the file that I need to add to 

It still says 0 Found, 0 Supported

Yes I’ve attached my GraphicsCards.sgr where I added it and a picture of the Config.log and sorry I meant to say Found 0 and Supported 1 

I tried that and it still showing up like this; 

=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

@lisar0416 

Urgh! Ok. One last try - Intel (R) HD Graphics 615

Still not working =/

Hi, I am also having the same issue. Would you be able to help me fix it please?

macOS Catalina 

Version 10.15.2 (19C57)

MacBook Air (Retina, 13-inch, 2019)

Processor 1.6 GHz Dual-Core Intel Core i5

Memory 8 GB 2133 MHz LPDDR3

Graphics Intel UHD Graphics 617 1536 MB

Legacy Edition 

No antivirus 

Tried repairing the game and didn't work

No CC/Mods

let me know if you need anymore information, thanks 🙂

sure thing

=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8