Re: Can't enter a game; endless matchmaking

Unfortunately all of these steps did not solve the issue ☹️

It automatically connects to Iowa GCE 1 through 4. I have tried Salt Lake, Dallas, and Oregon. I am on a wired PC and I have restarted the modem, restarted the computer, uninstalled and reinstalled Apex. But it will not let me as a solo player enter a game. It is an endless match making screen and the numbers waiting in the que do change repeatedly.

This has been happening to me since Friday and is really REALLY messing up the way I normally play.

I have a post in the bug reports about this very issue here:  Never-ending queuing with fill teammates unchecked 

There's at least one PS4 player experiencing something similar as well.

I've already confirmed that -for me- this is something outside of standard connectivity issues.  I tried different regions (first thing I did when I couldn't get into a game).  I tried on my desktop and my laptop, along with a round of verifying the game files in origin.

The real kicker is this though:  my two kids have their own Apex Legends accounts, I can log out of origin and log in as one of them and everything works FINE - they can uncheck "fill teammates" and get into a game with no problem.  If I log back into my account the problem returns.   The fact that other origin accounts on the same computer/install aren't seeing the problem should eliminate most user-side sources of the issue (install corruption, driver issues, network connectivity issues etc).

It works consistently on some accounts.  It's completely broken on another.  I still can't figure out what the difference actually is.

Thanks for the additional details @Psycho_Karaoke! Definitely strange that this appears to be specific to certain accounts.

Just poking into this a bit more from that angle, it does appear we're looking into some additional reports regarding the no-fill option not allowing proper matchmaking.

That may indeed be contributing to this situation so if we have further updates I'll be sure to share.

I’m the same way!

Same issue with the endless matchmaking when fill teammates box is unchecked on PS4 however I can get into a game when I check the fill teammates box in duo and trio matches.  

I can also get into the firing range when the fill teammates box is unchecked but not duo or trio matches.   

I fixed it !

I gave my internet provider a call told them about this and got a new router  (from technicolor to arris).
since i've got the new device thisx problem never reoccoured!
Most of the time it's the type of router that blocks you from matchmaking apparently

@DarkRydaa     that.... is not even remotely accurate.  Your type of internet, device, router, or whatever else you decide to add/change is not going to stop you from matchmaking ONLY IF YOU QUEUE SOLO but allow squad fill just fine.....  DNS, ip conflicts, firewall settings, connection settings could stop you from being able to connect altogether, but in no way can differentiate between IN game settings.

Yeah, I doubt the router thing will work for me since my account has this problem but my kids’ don’t, even on the same computer.

I will say thanks about the Virginia mention though - I hadn’t tried that region since the ping is above what I usually consider acceptable… but for whatever reason Virginia 1 is working consistently when I can’t get into a game anywhere further west.

Agreed! I started a new profile just to see if that would make a difference and I could get into the East Coast, but my ping was nearly triple, which makes the game impossible to play.

We're 8 weeks in now with multiple posts to this issue specifically with no responses and no update, can we at least get a canned response "we're looking into it" or "we're aware of the problem" or something?  Just something.  I'd just like to know at this point if I'll ever be able to queue into a game solo again or just uninstall at this point?  Thanks for your time.

April since my first post, now well into July, thats 4 MONTHS!  Still a problem, still cant play the game solo, still no response, still no update, why?  Why is this a thing and why is it intentionally being ignored?  I really enjoyed the game for the few months I was able to play before an update broke this feature, but now, after several months I dont even know if its worth trying to get back into at this point.  Like quite a few other posts all over this forum and several others, I guess Im just another player they dont want playing the game. Thanks for the good few months and all my store purchases I guess will sit in a dead account after I uninstall the game.  So disappointing, just really unfortunate.

Sad, I haven't logged on in months and just to find out it is now September, a new season update and I still can't solo play.

Ive logged in but I havent played in a while. I checked my last game and it said the last game was about 2 hours ago and I wasnt able to even match make. Somethings weird with that where it says I played a game. I checked the night before and it was 8 hours for my last game

bumpu