1Genos1
1 month agoNewcomer
Banned
Hi everyone, I’m looking for some advice or if anyone has had a similar experience. I recently received a permanent ban on Apex Legends for cheating, which honestly shocked and upset me because I ha...
Hey 1Genos1,
Thanks for taking the time to explain the context behind this. If you think someone has gotten into your account, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
It sounds like you've already gone and appealed the account action, which is great! If you followed these steps to create an appeal, our Terms of Service team will take another look with the right tools and records. So long as the team does not say they consider the case 'closed,' you are free to keep appealing and including supporting evidence (such as that foreign login attempt or account compromise history).
In the meantime, please keep an eye on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!