Gift card redeemed but no coins received

Me too, 

I purchased 2000 like 3 days ago never recieved them and now have been waiting for a response on email from EA for the past 48 hours ive done everything like restarting, launching the game through the ea app but nothings working

I have already contact ea yesterday and the guy ask me to wait 24hours to see whether the apex coins have been updated to my account. And today still no apex coins being transferred and i have been waiting a respond for the past 8 hours. I have already contacted steam before ea yesterday and have proof that transaction has gone through from steam. but there is still no apex coins delivered to my account. I have email. and also waiting to chat advisor but still no answer from now

I have purchased apex coins twice on the steam store and both times the transaction went thru on steams end but the apex coins never went to my in game account. I have opened up multiple tickets and they are all marked as "resolved" or "fixed" but I cant see any input that someone from EA has done anything on those tickets. No messages sent to my email or I cant see any messages from EA in the my cases tabs. The issue is not resolved and I am still missing content I paid for

Hey @wheelchairbuddha, sorry to hear you've had some trouble getting your Apex Coins to show up.

We're unable to make any changes to your account via the forums, but our support team should be able to help out in these cases.

I see you've opened a few cases already, and from what I'm seeing the latest had sent some general info about missing content but suggested using a live chat if you still needed help. It sounds like that may be the next step at this point.

Rather than creating additional new cases, please try resuming a previous case so our support team knows that didn't help and that you'd like to speak with them directly. Here are the steps from their latest reply:

1. Sign in to your EA Account.
2. Go to My Cases.
3. Select your existing case from the list, then choose Resume Case.

 If you haven't already, please be sure to include these screenshots when getting in touch so they have as much information as possible to help out, thanks!

How do i request a live chat? That doesnt seem to be an option when i go to My Cases. Also, I cannot see any response anyone from EA has made to my cases, if there have been any. 

I clicked "resume case" and it gives me a link to Answers HQ and a link to "Helpful Media" which I have already gone through all those steps. No where for me to add another comment to the case or ask for live help 

Thanks @wheelchairbuddha, that's definitely a bit odd.

I do see you had opened a live chat with support a little before your most recent cases, with some concerns that a recent email change may have been preventing you from seeing the updates.

Can you try resuming that case rather than your most recent? That was case 179449994. As that was already a live chat it may give that same option when reaching back out. 

If you still don't have an option there, I'd try creating a new case using those same options to get back in touch through live chat as you'd done about a week ago.

The other day, I tried to buy the 10 dollar apex coins pack. It didn't give me anything in game, so I tried again. Today, I tried one more time. Steam has charged me for each of them, but EA doesn't have any purchases listed on my account. I have received no apex coins. Please help, I will not be charged for something I didn't receive. 

I have now bought apex coins twice and still have never received them even after following all steps as advised on both the forums and the ea help website, the ea help website doesnt work either so please dont recommend me to make a case on there as everytime i do the case just becomes “resolved” or “fixed” without any emails being sent to me and when you click “resume case” it sends you back to the topic selection page and doesnt resume the case.

There is no possible way for me to get a refund through steam anymore as you cannot get one past 24hours, which i waited as advised by the ea help topics.