[INFO REQUEST] Error Code: EC:10005 In EA app

When I try to submit an error report through opening the error reporter file directly I also get an error.

Also going through the error reporter on the ea website doesn't seem to work either. It just leads me in a circle and won't actually open up a case for me despite me clicking open a case? Am I missing something? Ive already tried trouble shooting, so how do I send my "logs" to a team member especially if the error reporter encounters an error?

I have tried uninstalling and reinstalling the EA APP to play Sims 4. Tried using Epic Games app to play and nothing seems to work. A error message comes up with the above error code. We had a problems with the wifi and had a new router installed in the house. I have restarted the connection to the new wifi and the same error coed comes up. I have troubleshooted everything possible! I'm not technically inept and this is stumping me. I'm using a Mac with the newest update Sequoia 15.5  (correct as of the 26th June 2025).

Any help would be very much appreciated. I'm out of ideas.

Hi — I’m also experiencing the exact same issue: EC:105 on macOS (Sequoia 15.5). From what you described, I believe the code you saw might’ve been a typo — this sounds just like what I’ve been dealing with.

I’ve done a full uninstall/reinstall of the EA App and The Sims 4, cleared all cache, deleted Mods, CC, Tray and Saves, and even tested on a completely fresh macOS user. The EC:105 error still appears every time I try to access the Gallery or even open “My Library,” even in a brand new save with a clean install and no mods.

At this point, it’s clearly not a local problem — it’s something tied to my EA account and cloud-based gallery data.

Here’s my full thread documenting the issue and everything I’ve tried:  
👉 [https://forums.ea.com/discussions/ea-app-technical-issues-en/persistent-ec105-gallery-error-—-confirmed-account-based-issue-not-system/12284420](https://forums.ea.com/discussions/ea-app-technical-issues-en/persistent-ec105-gallery-error-—-confirmed-account-based-issue-not-system/12284420)

Let’s stay in touch — if we keep confirming it’s not isolated, hopefully EA will take action. You're definitely not alone in this.

thank you for the reply, I definitely feel like I'm not losing my mind, seen as though you're having the same problem. I have tried to contact EA, but with no avail. So I'm wondering how this is going to resolve itself if we cannot report the problem?

EC:10005 and EC:105 errors are two different errors. For the EC:10005 error, we have an ongoing thread about it here: https://forums.ea.com/discussions/ea-app-technical-issues-en/info-request-error-code-ec10005-in-ea-app/12177209. 

Thank you. But this doesn’t resolve how one might be able to bypass said error code and actually play the games that have been purchased. 😩

Im having the same problem repeated error code 10005 no matter what I do to try and troubleshoot or fix the issue doesn't work. I can't report it to EA either because when I use the reporter directly from the file that fails as well.

Hah you got the invisible background ea app page? I got that for like a second and it disappeared again. I thought I was making progress. Mine just shows the box with he error code and the two options.

Hi, I'm experiencing the 10005 error when trying to log into the EA App on my Mac. I haven't used the app in a long time, but I keep getting this error when I attempt to log in, even though my internet connection is working fine and EA's server status page shows everything is up.

Here’s what I’ve already tried:

• Uninstalled and reinstalled the EA App (multiple times).
• Cleared the EA App cache by deleting the "Electronic Arts" folder from Library-Application Support, and other related folders from Library-Caches, Library-Preferences.
• Restarted the Mac after cleanup.
• Made sure the EA App has Full Disk Access and tested with the firewall enabled/disabled.
• Ran the command lsof -i 3216 in Terminal to check for port conflicts (nothing showed up).
• Checked that Rosetta is installed and that the EA App is running through it.

The app finally let me enter my login credentials, but then failed at login with the same 10005 error.

At this point, I’m completely stuck. Could someone from EA Support or a community manager help me figure out what’s blocking the login process or how to get around this issue?

Thanks in advance.

Yes! Exactly this! How are we meant to report it if there’s nowhere to go. It’s insane! I’ve spent so much money on sims4 and can’t even play it.