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I know I shouldn't be writing this here, but I really have nowhere else to go.
I am writing to formally appeal the ban on my Apex Legends account which occurred approximately 1.5 years ago. I believe this was an erroneous ban resulting from unauthorized access to my account. Shortly before the ban, I had logged in from a public internet cafe in Brooklyn. I suspect my credentials were compromised there, as someone else may have used my account with cheating software. This would explain the sudden ban despite my being a legitimate player. The following points strongly support my innocence:My lifetime K/D ratio is only 0.4, clearly demonstrating poor performance inconsistent with cheating ,I exclusively play supportive characters Loba and Lifeline I have invested substantially in Apex Coins and skins I can provide evidence of irregular login locations .I've been wanting to return to Apex Legends. I'm confident a review of my stats and login history will confirm my account was compromised. I sincerely apologize for having to write this on here ， but the other department has not responded to any of my previous four emails, all of which were rejected. To the best of my knowledge, I have definitely not modified game files or added any extra content to my files. [CM - Edited to remove personal info]SolvedAimerooy21 days agoSeasoned Newcomer43Views0likes1CommentRanked Matchmaking is Extremely Unfair for Solo Queue Players
I have to express my deep frustration with the current ranked matchmaking system. This is not just a minor inconvenience—it is a serious problem that ruins the experience for paying customers like me. Throughout my recent ranked matches, I kept being paired with teammates who clearly do not deserve to be in Platinum. They can’t contribute even a basic level of performance, and it feels like I’m being punished for their mistakes. Dozens of games were wasted because I was forced to carry teammates who cannot hold their own, and as a result, my RP dropped unfairly. What makes this even worse is the clear imbalance between teams. If I get matched with teammates who don’t perform at their rank, then logically the enemy team should also have players at the same low level. But that never happens. The opposing squads are always competent and coordinated, while my side is handicapped from the start. This is not fair competition—it is broken matchmaking. As a customer, I expect a system that respects the effort and time I invest. Right now, solo players are being punished simply for queuing alone, while others climb by chance or by being carried. This creates frustration, not enjoyment. Ranked is supposed to be competitive and skill-based, but instead it feels like a lottery where solo players are forced to lose because of poor matchmaking design. EA and Respawn need to take responsibility and fix this system. If teammates are underperforming and not playing at the level of their rank, the matchmaking should recognize it and stop pairing them with players who take the game seriously. This is not just a balance issue—it is a customer experience issue. You are making your players feel cheated and disrespected. Please address this problem immediatelySolved244Views4likes17CommentsCurrent Pred using PK :D
Aimbot! Feel free to change my mind :D And if someone is wondering - yeah it hit for 100+ as this poor fella on Ash was dropped dead right there millisecond later. Funny part = did land this but then struggled to finish off the Ash and he was ported out :D Have a game recording of this current pred and actually pro player scumbag farming ranked and for convenient reason not streaming, while having active twitch channel while other stats of the game check out - player, legend, equipped badges, game status etc. :D In video this shot looks even more ridiculous but before that he also made a few more "tricks" like this. Needless to say farmed the s#$@ out of lobby full of Plats/Diamonds few masters and 3 Preds.SolvedEshshshss23 days agoSeasoned Ace139Views2likes11CommentsAPEX BAN
My account was banned around October 2024, and the official team did not send any prior email notification before banning my account. Over the past year, I have repeatedly emailed EA Help but received no response. After a recent major update, my emails finally got a reply. The accusation made by your company regarding the ban on my account was that I was suspected of cheating. However, I have never engaged in any cheating behavior while playing Apex. In my second reply, I explained that I had not cheated in any way and hoped that the issue could be properly investigated. However, in your second response, you did not directly address the accusation of cheating. Instead, you vaguely stated that my account had violated your "User Agreement," handling the matter in a careless, arrogant, and dismissive manner. In my third email, I expressed my dissatisfaction with your team's arrogant attitude, but the reply I received was even more condescending, stating, "do not expect any further response on this matter." The accusation of cheating against my account still remains unanswered. I have never engaged in any form of cheating. By unilaterally banning my account without providing any concrete evidence and abruptly cutting off communication channels, your company has acted in an irresponsible and bullying manner toward a player. This has not only wrongfully punished a rule-abiding player but has also severely damaged my trust in your company. What I demand is fairness based on facts, not your condescending gestures. Since you have failed to fulfill your obligation to provide clarification, "unbanning my account" is the only reasonable corrective action. Your decision to evade the issue by stating "no further response" will only lead me, and every player aware of this situation, to fundamentally question EA's customer service philosophy.Solvedzhenzhongyongj2 months agoSeasoned Newcomer60Views0likes1Comment무고밴
아무 이유 없이 무고밴을 당했습니다 EA에서 아무리 사례를 등록해도 답변이 오지 않습니다 계속 사례 등록 해달라고 하는데 하루에도 30번씩 사례 등록을 하는거 같습니다 근데 자꾸 종결처리를 합니다 어떻게 하면 좋을까요Solvedhongchaen2 months agoRising Newcomer27Views0likes1Comment동시접속으로 인한 apex 밴
지금 사례를 15번정도 넣었는데 계속 같은 답변만 받습니다 계정에 문제가 없다는 답변만 받고 자기들 마음대로 케이스를 종결 시켜버립니다 플레이어 대기중이 뜨더라도 사례를 재개해도 연락도 없고 종결 처리 해버리고 라이브챗에선 계속 같은 이야기만 합니다. 도대체 어떻게 해야지 풀리는지도 모르겟고요 연락준다고 10일이 지나도 연락도 없고 다시 상담해보면 종결 처리 했다고 합니다. 케이스를 계속 등록해도 플레이어 대기중 + 사례 재개해도 종결처리 어떻게 해야 할까요Solvedhongchaen2 months agoRising Newcomer31Views0likes1CommentQuestion Regarding Macro Usage in Offline Enviroments
Hello, I am aware that macros are against TOS and completely agree that they should be ban-able offenses due to the unfair competitive advantage it provides to the user. That said, I wanted to inquire about their usage within the firing range/any other form of offline Apex environment where competitive integrity is not a factor. For example, I want to set up a keyboard macro so that I may use it in the firing range to superglide and tap-strafe everywhere for fun by myself/against my friends - is this still bannable/against TOS? If so, is there any sort of non-competitive, offline environment where superglide keyboard macros are allowed? Best, JacobSolvedRazorTempo2 months agoNewcomer59Views0likes1CommentPossible Account Security Issue and Abnormal Matchmaking
Hello I am reporting a serious issue in Apex Legends I am repeatedly placed into lobbies with multiple suspected cheaters including players using recoil macros and ESP like tracking I am also concerned that my account may have been targeted possibly through malicious in game gifts or mail I request EA to review my account security including login history trusted devices and gift or trade logs to check for any abnormal access I also request review of affected match logs server replays and input data and enforcement on suspicious accounts I can provide match timestamps datacenter match IDs POV clips and basic system network information upon request Please investigate this issue urgently to protect fair play and account security Thank youSolvedozirison2 months agoRising Rookie39Views0likes1CommentError detection
During a match I accidentally triggered my work script via hotkey. This open-source tool (for office tasks) performs image-based clicking** and was immediately disabled. It provides **no game advantage (no aimbot/wallhacks). Script is work-related: [link removed by CM] This was a false positive from an office tool, not cheating. Thank you for reconsidering.Solvedruhoudongy2 months agoNewcomer69Views0likes2Comments
Why are Packs not unlocking skins added to Legend Locker.
Why are Legendary and Epic packs not unlocking skins added to the Legend Locker recently? I've opened numerous packs and if it's purple or gold all I get is crafting material. If you don't want me to buy packs then you need to add a disclaimer that packs don't unlock the added skins. I'm not a lawyer but that looks dicey. The prices of 1800 for a legendary skin should not be that for a 3 year old skin, mediocre skin. I seem to never get answers to respondle questions and I still haven't got a refund from ripping me off with the creator code debacle.Solved36Views0likes2Comments
APEX BAN
Subject: Request for Re-examination of Account Suspension Hello, my name is HTM_Rushi. My account was suspended on August 22nd, but I believe this may be a false positive. I did not engage in [cheating/unauthorized activity] and provide the following information: Evidence: There are login records from an IP address that is not mine. This indicates account hacking, which I confirmed by downloading EA data. I was told the decision cannot be reversed since I have already filed three appeals. What should I do? Translated with DeepL.com (free version)SolvedHTM_Rushi2 months agoRising Rookie225Views1like12Comments
What is the best way to report TOXIC players?
I know how to report in game but there really is only 3 thing to chose from Inappropriate chat, player tag, and player name. Does inappropriate chat report the voice chat, i assume it does both. Is there a more direct way through the site or through EA. I had so many toxic players the last couple days, a little banter is ok or even can be fun for both, and i would never say anything like the stuff i am getting told, i want to share some examples. Last round I played, I pinged a hot spot and the person waited a while before dropping. They then went to the hot spot but dropped slow and in circles, landing where 1/2 the people were already fighting, likely dying quickly. I chose to land somewhere nearby instead but close enough to group up, and the person freaked out and asked why. I told them straight up I wasn’t going to slow drop over a hot spot where half the teams had already landed. The guy then started saying he was going to do all kinds of stuff to my family. I had a family member pass less than 24 hrs before this and I just left the game. Something I dont do very often. Match before this I had two players, must have been friends. One person was going after boxes I opened only and I said something like come on no need to take everything in the boxes I open, and the person calls me all kinds of names I cannot say on here. Not stuff you call people and not even close to banter. Then i got them punching me in game instead of playing the game. This was more like in game bullying and toxicity via the mic! Another match, and probably toxic friends, so i dont say a single word yet, and when I do talk its like in game stuff, grabbing this evo, I hear someone coming, or some info to help us play. So we get into picking characters and I had Ash picked due to using her prior round but was not even my main and play a lot of characters, person goes 1st and picks Ash and goes HAHAHAH i picked your main what are you going to do, so i put on wraith a character i used to use a lot and 2nd person who picks does the same thing and says the same **bleep** and not i got them both yelling what are you going to do. instantly pressed F to mute them and played and never said a word. Getting sick of these types of players, seems the more difficult the lobby the more people are like this. Lobbies are taking forever to load too, so waste when this happens. Yeah i mute them all, but then the game never works out.Solved51Views1like3Comments
Wrongfully banned
A few months ago around April or may i think, my EA and my Epic games account were both hacked and i only got access to them in June or July i think not sure, but when i tried opening Apex Legends from the account that got hacked i was met with a perma ban for some reason and i think the people that were on my account violated TOS and thats why it got banned, is there any way i can get it unbanned now please help.Solvedsanhke2 months agoNewcomer33Views0likes1CommentCan I get banned for configs?
i´ve asked chatGPT this question and it replies with that its allowed in normal matches but not ranked ect... When I say configs I mean movement configs, jitter aim and so on. if any configs are allowed which? and if its not, is macros allowed? Thanks.SolvedIronMan08983 months agoRising Newcomer161Views0likes3CommentsMy account was stolen. And my account was suspended because of someone else.
I've been playing games on my own account, following the rules, since 2019. I own all the Legends and have a Loba heirloom. I've put a lot of effort into this account for many years. I haven't been able to play much since I started working this year. It turns out someone else (I think they're in Russia) was playing on my account, insulting many people, and getting banned for harassment and bullying? I didn't even know about it. An Xbox is listed in my connected devices, but I've never even owned an Xbox in my life. I'm truly sad and angry. My account has been permanently disabled because of this guy. I love Apex and I'm very unhappy about this situation. I hope they look into it so I can get my account back. The Russian kid who stole my account: Why don't you have an account open and show off your talent? Why are you planning to steal someone else's already upgraded account? You're truly pathetic.Solvedkevserdil3 months agoSeasoned Newcomer64Views1like2Comments
My account has been banned
Recently, I bought Battlefield VI but I can't play it. My favorite EA game is APEX, but due to some reasons, my account has been banned. I have recharged a lot of money for my account. I have devoted all my energy and time to APEX. I hope EA can unban my account. Wish you both happiness, good health and a fulfilling lifeSolvedRustyme073 months agoNewcomer36Views0likes1Comment
