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My account just changed by it's ownn
I have been playing ea for a long time i signed in to a device but after playingnfor a while my account just vanishes.I had my account to my gamil and everything wass ok butt i cant find my account now. Please i seek ur promt help.This is very fraustaing to see please help me.Impossible to Contact Support?
Hello, I am having an issue connecting to the servers of a game I recently purchased, and according to replies on forums by official EA support I need to be able to contact a real customer support representative to fix it. Problem is, they have made it completely impossible to contact support. I have tried giving the chatbot my real issue, and it takes me to useless support pages. Same happens when I use the contact form. Every time I click on the option to talk to a "support ambassador" it says my issue isn't supported by them. I've tried googling how to actually get in contact with them, such as setting my issue to "compromised account" or "change account settings" but all roads lead to Rome: "This issue isn't supported by advisors!" So what can we as customers do to get help? There is no email, there is no phone number, there is only a bot that deflects you away with non-answers and worthless information. How do I get in contact with a real live person? Do they even exist anymore? Sorry for my rant, but getting support has been an extremely frustrating experience.
Incorrect Email Entered for EA Teen Account
Can you please help with an issue where a Teen Account was created but in doing so, my son entered the incorrect email? We have access to the Parent Account and Email, but do not have access to the Teen Account Email (as it is not our email due to mis-entering). I have reached out to EA Help Chat and spent nearly 10 hours chatting (numerous cases) and all say for "security" reasons we cannot do anything. We can access the specific EA Teen Account on our XBox One, but we cannot access when we want to use on platform such as FC Companion as we cannot access email to get the code. I do not know where to go. Case #250753879 was the last chat that I opened related to this. I truly do not know where to go from here. The Help Desk supposedly is sending a "Workflow" to the XBox EA Sports Game (we chose FC 26) and it would allow us to update but this is not the case as no "Workflow" ever loads. Tried 4 times during our Help Desk chats. To say I'm frustrated is an understatement as there is no escalation process by FC/EA to follow.
EA Support is a waste of time
All of EA support consist of AI bots and no live support at all no matter how long you have to wait or request any "real" EA assistance. It's a wasted of time even trying to ask for any help from EA, bcause their are all money hungry pigs and dont care for your thoughs, the reason anyone cant upadate or fix their account is because EA want to controle your account and keep all your datas and info, probaly selling off everyone's data info too. I wouldnt count on trying to get anything back from EA because they will just send AI bots to resolve everything, also did anyone got hacked well good news EA dont care! I dont think they will even personally read this too I bet. [CM edit - CAPS and profanity]Support rejects 10 pieces of proof after following Hacked Account guide
I am completely stuck in an automated support loop, and I need a Tier 2 security specialist or Community Manager to manually review my case. My EA account was hijacked, and the hacker changed the email address. I followed EA_Leeuw's official [GUIDE] EA Account Help: Hacked Account to the letter. I contacted support as a guest, provided my original email address, my linked Xbox Gamertag (RodneyWaffle), and full payment documentation just like the guide asks. Despite providing 100% accurate information, the live chat agents blindly follow a script, tell me my details "didn't verify properly," and refuse to escalate the ticket. They are effectively locking a legitimate consumer out of their purchased library because a hacker altered the database first. As an Australian consumer, being permanently locked out of digital goods due to a third-party security failure without a reasonable remedy is incredibly frustrating. To prove beyond any doubt that I am the rightful owner, I am attaching 10 pieces of evidence to this post that clearly trace my account ownership, billing history, and the hacker's footprint. Proof of Account Linking & The Hacker's Email Your support agents refuse to tell me what email is on the account, but your own login system exposes the hacker's address when I use my linked console credentials. Attachment 1 (Microsoft Privacy Page): This screenshot from my Microsoft account privacy settings proves that EA is an active, authorized app linked to my profile. Attachment 2 (EA Login via Xbox): The smoking gun. When I click the Xbox icon on the EA login page to sign in via my Gamertag, your system routes me to my hijacked account and attempts to send a verification code to the hacker's email: ru*****@hotmail.com. Proof of Purchase (EA Origin) I purchased The Sims 25th Birthday Bundle directly from the EA Store. I have attached the original Order Confirmation email showing exactly what was bought. Attachment 3 (EA Receipt - Part 1): Shows the Order Date (05/02/25) and Order Number (1005902101995). Attachment 4 (EA Receipt - Part 2): Shows the specific Sims packs included in the bundle. Attachment 5 (EA Receipt - Part 3): Shows the final total of $59.95 paid via PayPal. Proof of Payment Gateway (PayPal) Attachment 6 (PayPal Transaction): This shows the exact transaction clearing through PayPal. It perfectly matches the EA Order Number (1005902101995) and displays the unique PayPal Transaction ID (13E80693DG411291E) for the $59.95 purchase. Proof of Billing History (Bank Statements) I used PayPal's "Pay in 4" feature, meaning the payments came directly out of my Commonwealth Bank account in four exact installments. Attachment 7 (Bank Statement 1): Feb 5 deduction of $14.99. Attachment 8 (Bank Statement 2): Feb 19 deduction of $14.99. Attachment 9 (Bank Statement 3): Mar 5 deduction of $14.99. Attachment 10 (Bank Statement 4): Mar 19 final deduction of $14.98. (Note: Sensitive personal and partial credit card details have been redacted from these images for public forum safety, but the transaction dates, merchant IDs, and amounts are fully visible). I have done absolutely everything right. I have provided the exact invoice numbers, the original email, the linked Gamertag, and the full financial paper trail. Can someone please bypass the automated chat bots, look at this manual proof, and help me restore my account?PlayStation account linked to an EA account that isn’t mineCan’t recover access
Hi everyone, I’m looking for advice because I’ve been trying to solve this for months without success. My PlayStation Network account (Online ID: Leoh441) has always been mine and has used the same email address for many years. When I try to play EA games on my PS5, I get a message saying that my account is banned. When I try to sign in to EA using my PlayStation account, EA shows an email address that I do not recognize (ja*@groberdomail.com**). I never created or linked an EA account with that email. I believe my PSN became linked to an EA account that doesn’t belong to me. I’ve already contacted EA Support several times. They explained that they can’t manually unlink a PlayStation account and that they first need to verify ownership of the linked EA account. The problem is that I don’t own that account, so I can’t verify information that belongs to someone else. Has anyone experienced something similar? Were you able to recover your account or unlink your PlayStation account? Any advice would be greatly appreciated. Thank you.
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