Forum Widgets
Account has been hacked and taken over, and EA are useless.
My account was hacked, and my Xbox was linked to some Chinese email address. After REPEATEDLY, trying to get a hold of someone I finally did. Nice guy, friendly, thought it was going somewhere. Then he **bleep** cans the chat, and I get all of the “you’re now a satisfied customer, take this survey” **bleep**. Last question was “can you access your original email” I said yes. chat ended. wt actual f?! I’m so frustrated, and agitated, as I have hours invested in multiple EA games. But now my account is not my own, and my email address has been perma-banned. Good job guys. From: another pissed off and let down “member” of EA products. 👍
HOF Unleashed League – Disconnecting and Losing Attempts
Is anyone else experiencing constant disconnections in HOF Unleashed League? I was on 13 wins and needed just ONE more win to reach 14. I actually WON the match, but I’m experiencing connection issues and losing my attempts because of disconnects. The worst part is that I still had 4 matches remaining, and now I’m worried about losing my progress because of EA’s servers. Is anyone else having this issue? Are your disconnects counting as losses and taking away your remaining attempts, even when you’re winning? EA seriously needs to look into this and compensate players who are losing attempts because of server problems. Please comment if you’re experiencing the same issue so we can establish how widespread this is.Title
Title: Improve FUT Gallery Touch Controls on Mobile Hello EA Sports FC Team, I would like to suggest improving the FUT Gallery experience on mobile devices by making it easier to use touch controls instead of buttons. For example: Allow players to tap items to compare them. Allow players to drag and drop players into collections. Make completing collections easier with simple touch gestures. This would make the FUT Gallery much smoother, faster, and more enjoyable to use on mobile devices. Thank you for considering this suggestion.Andromeda Multiplayer Maps
EA can you release any content for Mass Effect Andromeda Multiplayer that Bioware created but did not release due to the bad reviews? I am sure they at least had most of a first DLC ready. There are still a lot of people playing it and I am constantly seeing new people. My wife and I play this game. Maps PleaseHOF Unleashed Legends Game Mode Connection.
Hello there, So unfortunalty, I am receiving an issue with connection in the new game mode released yesterday. Every time I join a game, I lose connection. It's at the start of the game. This issue is not happening in rivals, only in this game mode. Below is a picture of what I am seeing when I lose connection. Please help me, I wish to complete this and cannot, which makes me irritated and overall not happy. Thank you, have a great day.Appeal Marked "Overturn" But Still Banned – Can't Appeal or Contact EA
Hello EA Team, My EA account was banned some time ago. I appealed through Penalty History. On 10th November, Penalty History showed my appeal status as "Overturn". The email I received for the same appeal says it was unsuccessful and the ban remains. My account is still banned. Current situation: 1. My appeal was marked "Overturn" in Penalty History on [DATE]. Screenshot attached. 2. EA's email for the same case says the appeal was denied. Screenshot attached. 3. Penalty History now shows "No history – You have no violations or appeals on your account." 4. My EA Account page still shows banned, as well BF6 on Xbox Series X 6. I can't submit another appeal because there is no penalty listed to appeal. 7. Every EA Help contact route sends me back to self-service. I can't reach an advisor or open a new case. EA's own records contradict each other. The appeal was recorded as overturned and the penalty has been removed from my account, but the ban is still enforced. That looks like the overturn never propagated to the account-wide ban. I'm not asking the forums to lift a ban. I'm asking for: - A working way to open a case with an advisor, or - Escalation to the Terms of Service team to reconcile the two records and confirm my account status. I can provide screenshots of the "Overturn" status, the denial email, the empty Penalty History, the ban message, and the in-game error. Thank you.
The irony of EA
hey, me recently saw somebody from EA saying "modding characters for GW2 such as Z7 or Twilight shouldnt be allowed" blah blah. Its ironic how they are now saying we shouldnt mod characters in, while taking years to patch a single Cheat Engine exploit from BFN and GW2 😂LIKE ATLEAST LET US MOD SOME CHARACTERS IN SINCE WHEN PLAYING A GAME SOMEONE CAN BLOCK YOUR ACCESS TO A MULTIPLAYER, AND THE PROBLEM IS THAT WE SHOULDNT MOD A PAID CHARACTER? pathetic. This same "ban" exploit is still occurring in GW1, pplayers are put to rank 6969 and even getting banned. Mind you they are paying for a product they cant use 😂but no getting modded characters for free is the main problem Now🤣🤣🤣🤣🤣🤣🤣🤣
Xbox Gamertag-Only EA Account (2019) Disabled After Inactivity
I want to clarify an important detail about my original account. My Apex Legends account was created during the early days of the game. I accessed and played Apex directly through my Xbox profile, BigDumbToast, without knowingly creating or registering a separate EA account using an email address. Throughout the time I played on this account, I accessed the game through my Xbox gamertag. I did not knowingly create or link it to a separate email-based EA account. My original Xbox profile, BigDumbToast, is not currently linked to any other EA account that I control. The only email address associated with my Xbox account does not work for EA password recovery. I am now unable to access the original EA account because it displays an inaccessible email address ending in @disabled.ea.com. I am requesting that EA investigate the original account association and determine whether it can be reactivated and restored using an email address I can access. My goal is to preserve my original Apex Legends progress and cosmetics.
still no way to unlink an Xbox account and replace it with a different one?
I have had a super old Xbox account linked to my main EA account since forever. and last time I looked you can't actually change it to a new one even if you unlink the old one. so my hope is this has since changed the account link is so old I can't even remember doing it... must have been almost 20 years ago, back when linking an account was not even useful... yet due to the outdated account system EA uses I am locked down now to having every other system linked correctly, but my Xbox account cannot be added to this one.Deleted email and unhelpful chat support
So, I deleted my email a long time ago, I still know the email. It is connected to my EA account. Somehow without the help of EA support, I logged into my EA account I can see my games and everything I have played. With that said I can manage my account, but I actually can't. Because even though I am logged in it says I still have to verify that the account is me so it is trying to send emails to a deleted email that I can no longer access. I just want to change my email, but tech support will not let me until I verify that it is me. I have tried to verify it is me but the questions they are asking are things either I dont know or can't remember or are not even in my account. I have actual screenshots of me viewing and being in the account, but the chat service is the same and recycles the same unhelpful things over. Like I want to add a secondary email, and it says I need verification from my email that is connected to the account which is a deleted email. I dont understand why it is so difficult for me to prove an account that I own. Sometimes EA makes it a really hard company to support. I have no idea if anyone has any advice, but I have been at this for days and just want to ensure my account has a different email.My case hasnt been answered in 2 weeks
So on 31 october at 2 pm i posted an case of my ban appeal, and for. 13 days it has been waiting on studio, i cant be the only one this has happened too. It also says that the appeal should be responded in 10 days, how much more EA, how much more do i need to wait? I've been playing this game daily for a year and now i miss everything thats gonna be new, i spent money on the game and the hours and ea doesnt even bother to look at my case. Fine dont accept it, but atleast take a look at it.Pack weight
I've spent more money than I care to admit. I've been D1 or elite in every Fifa I've ever played. The balance this year is horrible. I go up against meta abusers constantly. I have not pulled a single top card using any medium. Im done. I want a refund on everything. I will not be playing again.
Not receiving codes for log in
I can access my Hotmail account without any problems. My issue started when I tried to link my Twitch account to EA to claim my Battlefield event rewards. EA either does not send the verification code at all or sends it very late, by which time the code is already invalid. For the past two days, the issue has worsened, and I can no longer receive valid verification codes even when trying to log in to my EA account. I contacted Live Support, but the representative suggested changing my registered email address. I strongly refuse this solution. In the past, changing my EA email caused me to lose my game saves and progress. I will not risk this happening again. My email worked perfectly before this issue. I believe this is a problem with EA's verification system and needs technical investigation. Please escalate my case to the appropriate technical team. I want to keep my existing email address and have the actual problem fixed.EA account hacked and can't unlink foreign Twitch account
Hi! My EA account was hacked in the past and an unauthorized Twitch account was linked to it. I am trying to reach Live Chat to have it unlinked and my link eligibility reset, but the Help site only lets me submit email cases (#826990476 and #912257444) with no response. Could a Community Manager please check these cases or help me get connected to Live Chat? Thank you! [CM edit - descriptive title]ive had this problem and asked for help with no help, please help me this time
about half a year ago i tried getting you guys to unlink my steam account to this EA account i dont have the email to anymore i can send all the proof i have that this steam account is infact mine and has only been mine, i can kinda send proof that i made that EA account with the apex name being that same as my steam, please help i want to play apex on my og account on steam
Community Highlights
- EA_Pythia1 year ago
EA Staff (Retired)
- EA_David2 years ago
Community Admin