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EA support changed my username/EA ID and now doesn't want to change it back.
Approximately a week ago I got hit with a hacking attempt. They managed to get into my EA account but luckily I was able to change my password quick enough that they couldn't do much. The one thing they managed to do before I was able to log them off was change my email address to theirs so they could get back in if needed I guess. Obviously this was a security issue; I wanted to change that email address to one of mine again but couldn't do so because I "recently changed my email address". So I had to contact support to have that done. They were happy enough to help me with that, but in doing so this support staff member also changed my username/EA ID, for no good reason, and I also did not request that. I asked about that in the chat while I was still live with them and they said: "Don't worry you can change that back yourself when we're done.". I went and tried to change it back to what I had after we finished up our conversation and the email address issue was resolved. However, I was met with "EA ID is already in use". Yeah no **bleep**, that's my username/EA ID and I understand that it might take a little bit to become available again. It was late so I decided to try again the next morning, to no avail. I contacted support again to ask them to change my username/EA ID back to what it was and all I'm getting this time is: "We cannot do that we don't have the tools."... What do you mean you don't have the tools? EA support changed it before and I want it back to what it was, that doesn't seem to be an unreasonable request to me. At some point during the conversation with that support staff member he told me he talked to somebody that would release my username/EA ID so I could change it back to what it was and told me to wait a couple of hours for that to get done. I was happy that they were able to come up with a solution and thanked the support staff member. I tried last night again after waiting more than 4 hours. No luck. Again, I understand it might take some time so I tried to change it again this morning after almost 24 hours and I still can't get it back. In fact, all reasonable variations of my previous EA ID also are unavailable. So I contacted EA Support again and they basically just said, you're **bleep** out of Luck, "We don't have the tools to change your username/EA ID", get **bleep**... I asked for it to be escalated to a superior and they told me they couldn't do that and everyone I would talk to would have the same tools available. I then offered that a superior that could help me could contact me on my email address in my profile but they just closed the chat saying: "Since I have provided you all the necessary guidance, steps and needed information to move forward with your concern, I'll go ahead and end this chat. Thank you so much for taking the time to chat with EA Help." Any insight on this would be greatly appreciated.
After getting my account hacked my account was banned.
I had my email hacked 4 years ago and the only thing I lost from it was my EA account. The only thing I would like is to unlink my steam account from my old EA account ( this is a new account). The reason for the bad is "Compromised EA Account". The other person that logged in didn't even play any games or change anything. There is no reason for the account to be perm banned.Playing against the clock in one-on-one matches!!
I am fed up with cheaters who think they are clever by wasting time in one-on-one matches. I do not want players who simply pass the ball around to run out the clock after scoring a goal; otherwise, I will be forced to disband my 100-player league. I have been playing this game professionally since 2017; please find a solution to this problem.About the wrong penalty on my account
EA - FC26 banned my account a few days ago, alleging that I had engaged in transfers between accounts. I am 52 years old. I have been playing FIFA since 1997. Since 2014, I have acquired the players I want by trading on the transfer market. I play the game entirely on my own; I have no connections or dealings with anyone else in the game. I simply play a few matches a day by myself. Despite my repeated appeals, they refuse to lift the ban. This decision is completely erroneous, and EA staff are compounding the mistake by rejecting my appeal. It is utter nonsense. I want my account—which is used solely for playing the game—to be reinstated. My username: Cankhan11Rule violation in Your EA Account
Hello everyone, so I created an EA account with nickname "igibvb" 3 days ago and linked it to a Steam account where I bought FC27 Ultimate Edition. I opened EA app today and a message appeared, Your account was banned. I didn't do anything on this account from the day it got created, only linked it to my Steam where I got FC27. I appealed but no decision has been made. Can anyone help me with this situation?The original email on my EA account is unrecoverable, so I can't log in.
Hello, my previous EA account was [edit: email address removed]. This account has been with me for a long time, but now I can't log in because this email has been recycled, so I can't receive verification codes. The email provider can't resolve the issue, so I need to change the email linked to the [edit: email address removed] account. I've spent around 1500 hours playing Apex on this account, so it's really important to me, and I've also purchased other games. I can provide the Steam order number and screenshots from when I bought the game. My EA ID is Niretun2, and my Apex ID on Steam is 何の分離しない. The last time I ran Battlefield V was on August 20th last year, Battlefield 1 was last run on August 28th last year, and the last time I played Apex was also last year, but I can't remember the exact date. It's been a while, so my memory is a bit fuzzy. I hope to get my account back quickly. I really need your help, and if you see this, please reply. Thank you very much.Ip ban on syria
Dear EA Support Team, I am writing to urgently request the removal of the sanctions imposed on Syria. As you are aware, these sanctions have been officially lifted, and I kindly ask for your swift support in ensuring my account is no longer restricted. Please follow the latest news from the United States regarding the full removal of sanctions on Syria. Many companies have already lifted these restrictions, and many games. We hope that you will do the same as soon as possible so that we can play FC 27 with everyone, and secure our rights just like others do and thanks for your help .BRING BACK SOME OLD GAMES
Please bring back DINOS HUNTER DEADLY SHORES I’m a longtime fan of Dino Hunter: Deadly Shores, and I’d really love to see the original game come back. The game had something special that I don’t think many modern mobile games have. The dinosaur hunting, weapons, environments, progression, and overall atmosphere made it really memorable. I know the game was discontinued, but I wanted to ask: would you ever consider reviving or remastering Dino Hunter: Deadly Shores for modern iOS and Android devices? Even bringing back the original game and other games like DEER HUNTER CLASSIC AND DEER HUNTER 2018 with updated compatibility and servers would make many longtime fans extremely happy. Please consider bringing Dino Hunter back. 🦖❤️ Thank you! A Dino Hunter fan
Why does EA give away almost every 99-rated card at the end of the cycle?
I’m genuinely curious about the reasoning behind the end-of-cycle approach in Ultimate Team. I’ve spent hundreds of hours throughout the year completing SBCs, trading on the market, saving coins, deciding which players were worth buying, and slowly building my club. That progression was a huge part of the game for me. But now, at the end of the cycle, someone can basically log in, spend very little time playing, complete a few repeatable SBCs and suddenly have almost every 99-rated player in the game. And I honestly don’t understand why EA thinks this is a good thing. I understand making great cards more accessible near the end. The cycle is almost over, so giving more players the opportunity to try elite cards makes sense. But there is a huge difference between making them more accessible and making almost everything essentially free. When that happens, hundreds of hours of grinding, trading, saving and squad building become almost meaningless overnight. And there is another problem that I don’t see discussed very often: Some of us are actually going to continue playing this game after the new one releases. For those players, this means the endgame becomes incredibly repetitive. Almost everyone can now have the same collection of 99-rated cards, regardless of whether they spent hundreds of hours building their club or effectively joined at the very end. So not only does it devalue the progression of players who invested a lot of time during the year, it also potentially makes the game less interesting for those who want to keep playing it. That makes me wonder what the actual goal of this design is. Is it simply supposed to be a final celebration where everyone gets access to everything? Or is completely destroying the scarcity and perceived value of the old Ultimate Team also a way of making the current game feel “finished”, so players are more likely to abandon their clubs and buy the next EA Sports FC? Because from a player’s perspective, it sometimes feels like the game is deliberately designed to make everything you spent the year building feel worthless just before the next title arrives. I’d genuinely be interested to hear EA’s reasoning behind this. And for other players: does getting every top card at the end make the game more fun for you, or does it make the entire year of progression feel less meaningful?Account was hacked and EA Help isn't helping
My account was hacked and they changed the email. I reset my password, deleted the trusted devices, and did everything the help page says to do, but I can't change the email back to my email because it was changed too recently. When I reset my password, the hacker changes it again. I have 2 factor authentication on but I think they are bypassing it because their email is on my account. When I try to use the EA help page, it says that my problem is not supported by their advisors. what???? I need a real person to help me change my email back. I have done everything I can do myself. Is there any way to contact EA Help directly, and not the AI chatbot?? A phone number or direct email?Syria IP Ban
Hello, following the recent updates on US sanctions regarding Syria, many tech services are being restored. We, the Syrian gaming community, request EA to update its geo-blocking policies so we can access our EA accounts and play online without VPNs. Please escalate this to the relevant department."
Secure Boot asking for refund .
Good morning. I am writing because, due to the changes you made to the game, I am no longer able to play; my computer locks up because of the new Secure Boot requirements you introduced. The product I purchased from you was not cheap, and I would like to request a refund. As a consumer, I have this right because the product was altered after my purchase—half the content I paid for was removed, and the changes make it completely impossible for me to play the game I bought. After applying your recommended settings, my computer freezes and an error appears, making it very difficult to revert to factory settings.Unable to Resume Support Chat Case
EA_LunardustCat Hi I'm having a problem with a case, I logged in, created a case chosen Chat option, but noone answered for long time so I closed browse, assuming I'll get notification when the answer comes. Then I sate that the status of the case is Player unavailable and I opened case from mail, now I can't resume the case case it is saying that case is open in different session. I tried to open new case but now I have no option for chat with support. Can you help?
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