Forum Widgets
Ea play membership refund
Hello , Ea play membership is expired on my account long time ago maybe 2 months ago , and just now it take from my card a new subscription, even my card are not in the payment and wallet of my account, I already delete it !!! How could they take money while the card isn’t there and also I didn’t subscribe!! Please I need refund and I don’t want the subscription7Views0likes0CommentsEA's tools can't refund, Even when they agree with your case- EA kept my money
Please comment so this gets enough traction that those who can help sees it. I honestly can’t believe I’m having to post this, but EA support says this is my last resort option. TLDR: EA overcharged me for an annual EA Play pro subscription, when I tried to get help and request a refund my EA Play pro subscription they CANCELED my membership. They are refusing to refund my money or reactivate my subscription as the underlying structure of the support tools won't allow them to override it and give me a refund. Paid $167.99 and have no subscription for the year either. On Nov 20, I bought an EA Play membership. Price listed: $149.99 CAD. PayPal showed: $149.99 pending. Everything looked normal. Then the charge finalized… and EA took $167.99 CAD. So I did what any reasonable person would do: I contacted support immediately — same day, within hours — to report the overcharge. And EA’s response? ✅ They canceled my membership ✅ They kept all of my money ❌ No refund ❌ No EA PLAY subscription ❌ No accountability They essential stole my money as I don't have a subscription, OR my money. I have reached out through email and to the EA help advisors. Every agent I’ve spoken to says they want to help but “can’t” because I’m “outside the refund window.” Except I wasn't. I reached out by email the moment the charge went wrong, but somehow a case number was not created. So EA overcharged me… Then removed the service I paid for… Then kept every dollar… And now hides behind a scripted policy instead of fixing their own billing error. How is this acceptable? I’ve been polite. I’ve provided proof. I’ve explained the timeline over and over. And EA still refuses to refund me or restore the membership they canceled. So I’m posting this publicly because private support channels have completely failed me. I have met a few nice agents who agree with my case but because it is unique they can't help even though they want to because of the "underlying structure of the support tools". There is no way to manually override things, so I'm left paying $167.99 for nothing as I have no access to the subscription now even though it should be valid for nearly a year! Because right now, it feels like EA can take your money, cancel your service, and then shrug and say “policy.” And that should worry every EA customer. Has anyone else had EA overcharge them or cancel a membership and then refuse to fix it? How did you get it resolved? How do I get my money back, or at least get my EA Play subscription back? Thanks for reading, I just don't know what to do.MissCoopette21 hours agoNew Novice62Views1like3CommentsEA play refund in the UK
Is there anyway of contacting support so I can refund my membership through the right of withdrawal act. I haven’t used it in weeks and just saw the payment come out right now. IT SHOULDNT BE THIS HARD TO GET A REFUND…SolvedCreteGod1921 hours agoRising Newcomer67Views0likes3Commentsrefund for PlayPro.
I subscribed to this membership to play BattleField6 2 months ago. I canceled the membership after 1 week of playing. Today 16.12. unexpectedly my membership had renewed on its own and I had to pay for it. Last time I played something on EA was BF6 so about less than 2 months ago. Please help.Solvedduviodo2 days agoSeasoned Newcomer62Views1like4CommentsGetting Error 54001
I am getting the Error 54001 when trying to purchase content for Madden When I try to go update my payment options, i get the Oops error I spoke to a live agent, and its like speaking to rocks, sorry? They got me no where and said I need some one to purchase it from another country? I want a refund or a fix for this as I spent over $200 in madden coins to upgrade my team and now I cant purchase anymore?SolvedMiyagi3052 days agoNewcomer718Views0likes6CommentsEA Play & Game Pass ultimate library issues
I just recently bought gamepass ultimate and as yall know, it comes with ea play; the problem is that my games don't show up in the ea app and the website asks me to join ea play, my membership says active and it recognizes me, but the website doesn't. the app also recognizes me as an ea play user but doesn't show me my games on the library, i can only see the ea play games through xbox library. i have tried everything past users have said on this forum, disabling and enabling extension, resetting the xbox app and logging out of ea, etc., but my games still dont show up on the ea library. i filed a complaint to the support already, i hope yall can help me with this issue.Solvedgame pass expired but still active on xbox app
i was opening battlefield 1, and as of nov 17 2025, it said my xbox game pass expired, but i still have it active as of right now. can't get it to fix. i reinstalled ea app, rested the xbox app, none of them work. idk if its game pass premium acting up weirdly, or its just ea. :/ hopefully i can get a solution from yall, alr peacericekid4210 days agoRising Newcomer39Views0likes0CommentsHow can I see which EA account is covered
I bought an EA subscription. It appears in Microsoft's app, but it doesn't appear in the EA Play app. It directs me to buy it again. Also, the subscription I bought is expired. Even though I haven't purchased an EA Play subscription, it appears that I don't have a subscription in the EA Play app and it directs me to purchase a subscription again.Hande412510 days agoSeasoned Newcomer49Views0likes1Comment- 21Views0likes0Comments
Game Pass Premium&EA Play ISSUE
Hi all, I purchased a Rog Ally, and it came with 3 months of game pass premium, which includes EA play! How exciting! EXCEPT: I cannot get EA play to work for downloading games. I have tried everything. Uninstalled and reinstalling both apps, tried to install from Xbox app, unlinked and relinked my accounts, restarted my system, contacted support, the list goes on and I can’t get an EA PLAY game to download, even though it’s all linked, same email, everything! I was truly looking forward to trying out EA play to see if I’d want to continue a subscription in the future; but this has absolutely turned me away from it. Any advice?49Views0likes0CommentsUnable to download some games on linked Teen Play Pro account
Recently purchased a Play Pro subsciption for son so we could play together. He is unable to download/add to library some games with message "This game is unavailable - You're not eligible this play this game." Affected games - BF6, F1 25, Skate (which is free) Other games are downloading and playable without issue. FC 26 works fine. Other Battlefield, F1 and Star Wars titles work fine. So it's not some Australian age requirement setting (He's 17yrs old). His account is linked through Family Managment to my account. Even gave his account unlimited spend and he still can't download. It's not his PC because I can log into the EA App as myself and download the games without issue. He managed to get BF6 Redsec (F2P) working via his Epic account but can't access the full game or download on EA App even though he has a Play Pro account. Please assist (Was on online chat for an hour and they were as useful as a waterproof teabag...🙈🙉🙊)58Views1like1CommentGame Pass Ultimate: Having trouble connectin to EA App
Please help. Today I purchased Game Pass Ultimate for the first time. First, I logged into the EA app using my Xbox account, where I purchased the Game Pass, and started downloading FC 25. When the game downloaded, I tried to launch it, but it kept getting stuck preparing to launch. Then I realized my Xbox region was set to the wrong one. I changed it in Windows settings, restarted my computer, and deleted the downloaded game. Then I went to the Xbox app and tried to install the game from there, but I encountered the error mentioned in the title of this post. How can I finally play EA games included in EA Play?89Views0likes1CommentEA PLAY SUBSCRIPTION NOT WORKING
I bought EA Play on Steam, downloaded BF 2042 and when I launch it, it redirects me to EA Play, logs into my EA Play account that is linked to Steam, and says I don't have access to the game, so how am I supposed to play the game? The app says I don't have a sub active.SolvedTremendousX14 days agoNewcomer9.4KViews0likes6CommentsEA Play Members Missing Black Friday Discounts – Please Fix
Hello, I am reporting an issue with EA Play and promotional discounts. Normally, subscribing to EA Play should give members an advantage. However, in my case, having an EA Play membership prevented me from benefiting from the Black Friday discount for The Sims 3: Seasons. Because of this, I am required to pay almost twice as much as someone without an active membership, even though I would normally be eligible for the discount. This feels unfair and reduces trust in EA Play. I believe other EA Play members might face the same problem. I kindly request that EA addresses this issue and ensures that members can benefit from both their subscription and seasonal promotions without disadvantage. I have already contacted EA Support and we tried all possible solutions, but they do not have the authority to manually fix this issue. They directed me to post here for visibility and further review. Thank you for your attention.elgavrcn16 days agoRising Newcomer135Views0likes1CommentEA Play Pro Subscription accepted debit cards, but not full game purchases.
Hello, I used my debit card to purchase the EA Play Pro Subscription, and it worked perfectly. However, when I tried to use the debit card to purchase the individual game, it declined. I'm perplexed as to how this could happen when the payment site is the same for purchasing the EA Play Pro Subscription and any individual game. I mean, if the card isn't eligible for the EA Play site, it shouldn't work on the EA Play Pro subscription either, but it did. Please assist me in resolving the issue as soon as possible, as I would like to purchase a game during the Black Friday sale. Thank you26Views0likes0Comments
Community Highlights
- EA_Leeuw10 months ago
Community Manager
Featured Places
EA Play
Stay updated with all the latest info and news about EA Play!EA Play Info Hub
Get all the info and news you need about EA Play!EA Play
Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.