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game pass expired but still active on xbox app
i was opening battlefield 1, and as of nov 17 2025, it said my xbox game pass expired, but i still have it active as of right now. can't get it to fix. i reinstalled ea app, rested the xbox app, none of them work. idk if its game pass premium acting up weirdly, or its just ea. :/ hopefully i can get a solution from yall, alr peaceGame Pass Premium&EA Play ISSUE
Hi all, I purchased a Rog Ally, and it came with 3 months of game pass premium, which includes EA play! How exciting! EXCEPT: I cannot get EA play to work for downloading games. I have tried everything. Uninstalled and reinstalling both apps, tried to install from Xbox app, unlinked and relinked my accounts, restarted my system, contacted support, the list goes on and I can’t get an EA PLAY game to download, even though it’s all linked, same email, everything! I was truly looking forward to trying out EA play to see if I’d want to continue a subscription in the future; but this has absolutely turned me away from it. Any advice?
EA Play Pro Subscription accepted debit cards, but not full game purchases.
Hello, I used my debit card to purchase the EA Play Pro Subscription, and it worked perfectly. However, when I tried to use the debit card to purchase the individual game, it declined. I'm perplexed as to how this could happen when the payment site is the same for purchasing the EA Play Pro Subscription and any individual game. I mean, if the card isn't eligible for the EA Play site, it shouldn't work on the EA Play Pro subscription either, but it did. Please assist me in resolving the issue as soon as possible, as I would like to purchase a game during the Black Friday sale. Thank yourefund request
Hello, I need help with a refund issue. I had an EA Play annual subscription for $39.99. I upgraded to EA Play Pro monthly and was charged $16.99, and the Pro subscription is active. The system was supposed to refund the $39.99 from my EA Play annual subscription, but the refund failed. In my order history, it shows the refund as “FAILED”. Please issue a manual refund for the $39.99, since I paid for the Pro subscription and did not receive the refund. Thank you.
i want refund for EA Play Pro
Hello, I've been playing FC26 for months through my EA Play Pro membership. This month, I decided to purchase the game directly. My EA Play Pro membership automatically renewed without my knowledge. I also purchased FC26, but I want a refund for my EA Play Pro membership. I don't play the other games on it and have never installed them. I only play FC26, and I bought it anyway. So, my EA Play Pro membership is meaningless.
Cannot Cancel EA play membership
When I go to https://www.ea.com/manage-membership/cancel to cancel the membership, there is an error and the website redirects to the main page. I have not idea who to contact or how to do it to cancel the membership, but I already got billed an extra mouth that I did not want.Payment Options for EA Play Pro Membership
Subject: Feedback on Payment Options for EA Play Pro Membership Dear EA Support Team, I noticed that currently EA Play Pro membership can only be purchased using a credit card. Unfortunately, there are no options available for debit cards, UPI, or other popular payment methods. This limitation makes it difficult for many interested buyers to subscribe. In contrast, services like Xbox Game Pass provide a wide variety of payment options, making it more accessible to a larger audience. I kindly request that EA consider upgrading the payment system to include additional methods such as debit cards, UPI, and digital wallets. This would help ensure that EA does not lose potential subscribers who are eager to join but are restricted by payment barriers.
EA PRO SUBSCRIPTION
hello. I purchased my subscription now with hope that i can play the multiplayer and also get the rewards from doing so. Operators, battlepass, and all the stuff.. I open the game and i cant play nothing and i did not get no rewards . it says that i need to buy phantom edition or standard. I already had the game installed and played redsec before the purchase
Paid for EA Play via Epic Games 3 Days Ago - Still No Service!
It has been exactly 3 days since I paid for an EA Play subscription via Epic Games, and I still have absolutely zero access to the service. I have already contacted Epic Games support, and they explicitly stated that the activation process is managed entirely by EA, effectively pointing the finger at you. As a paying customer, I am sick and tired of being stuck in the middle of your failed technical integration with Epic. There is no option to link accounts on the Epic side, and your EA App just throws meaningless error messages whenever I try to launch a game I paid for. Do NOT reply with standard troubleshooting articles or generic "we are looking into it" responses; I have already tried everything. I have paid for a service I am not receiving, which is unacceptable. I demand that you manually activate my subscription or fix your backend issues immediately. I expect a concrete solution today, not more delays. my account id: ersoy1842Not able to finish checkout for EA Pro
I'm so frustrated with EA support. So i verified my student status with Student beans website and they have a link to EA for a student discount so I wanted to purchase it. However it didn't work out I get to the official site where it clearly shows that there is a promotion active that ends November 19 we are not there yet so then the discount should work. Yet it do not work so i figure maybe its a issue with my email being with the wife name so made new account with my own email matching my name issue still there. both time i contact EA help and do the useless chat! one rep says its a known issue and will be solved soon they are working on it the other rep says that the image I share isn't the official EA site which it clearly is in the image. This is clearly illegal false advertisement and just straight up foolishness multiple reps all different stories this use of chat only for support is BS since the reps can just end the chat and force you to start a new one over and over if they do not know a answer I had to start a chat a total of 17 time with absolutely no help and its ridiculous. The Promotion Exists and Is Active: The EA Play FAQ page (EA.com/ea-play) explicitly references a promotional offer valid from September 19, 2025 to November 19, 2025 for new purchases of the EA Play Pro Annual Plan. The Student Beans support email from Joshua Torio confirms that the EA offer is real and currently active, clarifying that EA controls the terms and pricing, not Student Beans. This means the offer is genuine and originates from EA itself, not a third-party reseller. EA Support Contradictions: My transcripts show two different EA agents giving conflicting statements: Agent Vasu (Oct 18, 2025) admitted: “The issue you are facing is something we’re already aware of… We’re receiving similar reports from other players around the globe.” transcript (14): This confirms EA is aware of a technical problem where the discount isn’t applying at checkout. Agent Holison (Oct 28, 2025) incorrectly stated that the promotion was not from the EA website despite acknowledging the screenshot you provided. transcript (17) : This contradiction shows internal miscommunication between EA’s front-line and promotions teams. emails sent to To: [edit: email address removed] [edit: email address removed] [edit: email address removed] [transcripts removed - be careful with posting private information on a public forum- CM]
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