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[INFO] Known Information and Current Alerts [30th January 2025]
Hey, check out known Information and emerging Issues here. Ticket Response Time Average response time on in-game tickets is about 48 hours as of January 30th 2025. Maintenance Details Details:[Source] DATE: January 30th TIME: 9am CT / 3pm UTC expected duration 4hrs VERSION: 7.6.d Known Issues reported on Forums Some players cant launch the game on pressing play on the release of the new launcher known workaround: Some have found they have needed to install directx 9 legacy files https://www.microsoft.com/en-us/download/details.aspx?id=35 otherwise try installing C++ via https://aka.ms/vs/17/release/vc_redist.x64.exe , all else fails install the game via steam Steam purchase fails to add gametime - follow the directions in [INFO] Steam Purchase Not Working Known 7.6 Game Issues - See this link[INFO] Steam Purchase Not Working
FAQ: Steam Purchase This is only applicable if you have purchased a subscription or bundle via Steam. You will need to provide screenshots to support via email: support@swtor.com If you need help with taking screenshots read here I subscribed, but the game still thinks I’m not a subscriber If you were logged into the game when you subscribed, try quitting the game entirely and logging back in again. Your subscriber status should update on a new login. If it doesn’t, check your email for a receipt from Steam to make sure your subscription payment went through successfully. If it did, and you’re still not showing as a subscriber in-game, follow these steps to get help: Go to your Steam purchase history: Log in to the Steam client Click on your username at the top right. Choose Account Details. Take a full screen screenshot of your account details page, clearly showing your Steam account name and Steam ID number. These screenshots must be unedited so we can verify your account details without having to ask you for more information or additional screenshots. Click on View Purchase History. Take a screenshot of your Purchase History screen, clearly showing the SW:TOR transaction. Click in to the transaction, and screenshot that page too. Email these screenshots to support@swtor.com (use the email on the swtor account) Few Do's and Donts Dont crop the Purchase or Steam ID page be sure they are as shown here Do Email from the email you have used on the swtor account If your email is over 4mb it will be blocked at the email gateway Dont provide a screenshot showing your preferred it is pointless and usually makes the email too large Dont take pictures with your phone and send in, they are usually not up to the required standard.
[Guide] Posting a DxDiag
This guide will cover how you can best share a DxDiag with us on the forums. 1. Press and hold the Windows key and the letter R on your keyboard 2. You will see a Run box in the lower-left corner of your screen 3. Type dxdiag in the text field 4. Click OK 5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below) 6. If your computer has a 32-bit version of Windows, that button will not be available 7. Click the Save All Information button, found on the bottom of the DXDIAG report 8. Save this text file to your Desktop if possible To post your DxDiag either: 1. Select the 'Choose file' button below the post box 2. Find the DxDiag file and select it - hit Open 3. Add text to your post and hit Submit OR 1. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C). 2. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) 3. Click on the Copy Shareable Link button and then paste (Ctrl+V) that link into your post on AHQ, along with a precise description of your issue.
[INFO] Getting Help and Board Guidlines
Greetings! Welcome to AHQ! Please take a look around, and hopefully you can find an answer to your SWTOR support questions. If you want to find out more about AHQ and how we do things around here, please check out the About page, which has lots of information on rules, posting and progression. While we're all excited to make new friends, as is the rule across all SWTOR forums, please do not promote your invitation link in individual threads. If you're coming to the board with an issue might want to start by checking out our stickies. They're extensive and contain information gathered throughout the SWTOR's lifetime. Launcher Troubleshooting Common Issues and Solutions If you think the server might be down, please check out the Server Status page. If you want to stay up to date on the latest changes in the game, you can always find the Patch Notes here. In some cases you will need to contact support to deal with issues directly. You can find the appropriate channels to do so below. In-Game Tickets – For in-game issues, Subscribers can submit in-game tickets to our Customer Support department. Click on the “Customer Service Help Request” Main Menu option (or by pressing “Ctrl + /”) and follow the instructions on the “Request Help” tab. Bug Reports - Found a bug in-game? Let us know! Non Subscribers can let us know at the AHQ Bug Report Section otherwise if a Subscriber either head over to our Bug Report Forums or, you can type /bug. A window will pop up and let you fill in the details of your bug report. This report is sent directly to our Quality Assurance team for investigation. Please note, we do not typically respond directly to submitted bugs, but we investigate all of them. Phone Support – For any Account, Payment, or Technical issues our Customer Service team is here for you! For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™ For assistance with another country please check out: Getting help with SW:TOR from another country All times listed are in UTC. Click here to see what time it is in UTC right now. Please note that phone support representatives are unable to assist with in-game issues. Please create an in-game ticket for assistance. As ever, remember that if you want to give feedback on a feature, devise pvp strategies or just discuss the game, you can do so over on the Official Community Forums. Thanks for checking out the board and please feel free to post any questions you have.[Guide] Game failing to launch on Clicking Play
So you have pressed play and the game isn't starting correctly. Here are some common symptoms and solutions: Game appears in taskbar, or appears as a sliver on screen, or alters windows resolution or is stuck at the initial loading screen First thing to try is simply pressing ALT + Enter keys (twice can be needed) , if this brings the game back, go into preferences and set the resolution settings again. Game flashes black screen and closes or is stuck at the initial loading screen, or game goes not responding Press the [Windows] Key + [R] at the same time Copy the following in to the text box and press ok %localappdata%\swtor\swtor\settings Open the client_settings.ini file in notepad and ensure the following are displayed within the [Renderer] section Fullscreen = false D3DFullScreen = false RefreshRate = 60 Check NativeHeight, NativeWidth, Height and Width ( all 4 ) match your monitor resolution. Save and close the file. Start the game as normal. Change graphic settings within the game as desired. If it is file related then a repair will usually sort it, details to repair are Non-Streaming launcher - Log into the launcher but don't click Play. With the new launcher after login , select the username pulldown on the top right and select settings, then press repair. (repair is only available if an issue is detected) If your Launcher is via Steam: See this link for directions Screen is displaying a solid color before or at the character select screen Press ALT + Enter first to switch to window mode and back to fullscreen otherwise Go to C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor and delete just the file called discachearena then start the launcher and login. Recently Upgraded or Installed Windows and never played before on this computer Install this particular Direct X Redist and ensure the video drivers are up to date. If the above doesn't help If that doesn't help you can try a Clean Boot. If that works re-enable one thing at a time to find the conflict. Next, you will of course want to remove and re-add both launcher.exe and swtor.exe to the AV and Firewall exception lists as sometimes after a patch the exceptions fail due to the file change. So be sure the AV hasn't also quarantined swtor.exe Some Launcher login Issues or No Server List ESET - disable "protocol filtering" Kaperskey - disable "scan secure/encrypted connections" Norton (Firewall) - set exceptions to "Allow" not "Auto"[GUIDE] Launcher Troubleshooting
I. Identifying your launcher version II. Launcher Cannot Patch Itself III. Common Launcher Errors IV. Administrator Settings V. Other Issues VI. Network Troubleshooting VII. Contacting Customer Service VIII. A note on Reorganising Data when using the streaming launcher Hello all, Included here are common troubleshooting steps for issues encountered with the Launcher that may prevent patching or launching of the game. We’ve updated this guide with tips for the latest release of the Launcher with streaming patching. If you are still experiencing difficulty after taking the suggested action(s), please create a post describing your issue in detail with your latest launcher log: I. Identifying your Launcher Version You can determine the launcher version used on your system per https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-launcher-troubleshooting-guide/ II. Launcher Cannot Patch Itself In order to resolve this issue, we ask that you follow the below steps exactly. If they are not followed in this order, the file may not execute correctly: Open your task manager (Ctrl+Shift+Esc) and ensure all SWTOR and Launcher processes have been shut down. Go to [Repair utility has been temporarily removed due to the release of the new launcher] A window will open asking if you would like to save or run the file. Please select save. The Launcher Repair Utility places the directory it is initially run in in the Destination Folder field by default. You can either move the .exe to the appropriate Game Install folder (see default locations below), or change the information within the Utility after it is run. Default locations: For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\ For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\ Once you have placed the file in the appropriate location, run the application. If you have chosen to update the Directory Folder within the Utility, run the application and update the information. Choose Install, and let it complete. Once the installation is complete, please try launching the game again. Note: This is simply a self-extracting archive that installs the latest versions of all the Launcher components to eliminate the need for the Launcher to patch itself. We’ve seen a number of users who consistently are unable to patch the Launcher successfully and this is a workaround for that issue specifically. Some anti-virus software will cause the Launcher not to be able to update itself. If you’re unable to update the Launcher you’ll need to either use the LauncherRepairUtility or disable your anti-virus software while the Launcher updates itself and then immediately enable it thereafter. III. Common Launcher Errors “Error downloading patch data. Retrying…” (Non-Streaming Only) This indicates that the Launcher is unable to download data from the patch servers. The Launcher will continue to retry until it connects successfully. This could indicate a network issue; see the Network Troubleshooting section. “An error has occurred. Retrying…” (Streaming Only) This is a more general error than above which may occur in streaming mode, but likely indicates a network issue; see the Network Troubleshooting section. “Please run with Administrator Privileges.” The Launcher must be run with Administrator privileges. See the Administrator Settings section for instructions on how to run as Administrator. “An error has occurred. Please exit and restart the SWTOR Launcher.” (Streaming Only) Restart the Launcher. If you receive the same error again, contact customer support. “An error has occurred. Please contact customer support with this error number. [#]” (Streaming only) This indicates a more serious error which requires customer support intervention. Run LauncherDiag.exe (in your SWTOR folder) and contact customer support. They’ll provide you with instructions on delivering the diagnostic information for review. “Only a single instance of this application can run.” This indicates that the Launcher is already running. Check your Windows taskbar for an instance of the Launcher; if a SWTOR icon is not in your taskbar, start the Task Manager, click on the Processes tab, and right-click on the process Launcher.exe to terminate it. Note: If you receive this error in the midst of the Launcher patching itself, see the instructions in section II. above. “Network Error. Check your internet connection.” This indicates that the Launcher is unable to reach the SWTOR internet domain. Verify that you are connected to the internet and that your router/broadband modem are functioning correctly. See the Network Troubleshooting section for tips on firewall, VPN, and other settings which could affect the Launcher’s ability to connect to our servers. “An error occurred updating. Repair” (Non-Streaming Only) Please click the “Repair” link. Repair can take upwards of 20 minutes to complete. If Repair does not work and you consistently receive “corrupt source” or “unknown file” errors in your Launcher logs (these can be found in the “\logs” directory in your install directory), please try the following, in order: Run chkdsk Run Memtest86+ Disable overclocking of CPU and/or memory Confirm the CAS Latency setting of your memory in BIOS is correct Confirm the voltage setting of your memory in BIOS is correct Update your Ethernet drivers Update your virus scanning software While some applications are tolerant of minor file corruption, the SWTOR Launcher is not. The incremental patching process it uses is extremely bandwidth efficient but requires that the source and patch files be pristine to correctly apply the patch. Corrupt source and unknown file errors in the logs indicate that the Launcher has determined there are errors in the source or patch file which would prevent the patch from being cleanly applied without causing instability in the game. The only reproducible causes for these errors that we’ve found to date have been either file system issues or memory issues. This is why we urge users to run chkdsk and memtest86+, and check their BIOS settings. It is completely possible for a system to appear stable in normal daily use and still have memory or disk issues that prevent SWTOR from patching. That said, these errors can ultimately lead to general system or data corruption so getting them fixed is in your best interest if you are affected. “Reliable source serving corrupt data” in Logs (Non-Streaming Only) If you receive “Reliable source serving corrupt data” errors in your logs, this is also indicative of file corruption. After some bad data released to the Content Delivery Networks (CDNs) in late December 2011, we put additional systems in place to safeguard and monitor patch servers for corrupt data. All instances of this error since that time have been traced to in-memory corruption of the downloaded patch data. Please follow the steps above to test your memory and its settings. To run chkdsk via the Windows Command Prompt: Open the Windows Start Menu Type ‘cmd’ in the ‘Search programs and files’ field and press Enter Type ‘chkdsk <drive >:’ where the drive is the letter of the drive you are installing to, e.g. ‘chkdsk c:’, and press enter If errors are detected you can repair using the ‘/r’ option, e.g. ‘chkdsk c: /r’ To run chkdsk via the Windows GUI (Windows 7 & 8): Select ‘Computer’ from the Windows Start Menu Right-click on the drive you are installing to and select ‘Properties’ Select the ‘Tools’ tab Under ‘Error Checking’ select ‘Check now…’ To run chkdsk via the Windows GUI (Windows 10): Select ‘This PC from the File Explorer Right-click on the drive you are installing to and select ‘Properties’ Select the ‘Tools’ tab Under ‘Error Checking’ select ‘Check’ If errors are detected, you will be prompted if you wish to repair. To run Memtest86+: Download Memtest86+ from http://www.memtest.org Run the tool according to the directions on the site; we suggest running at least 6 passes If errors are detected, please remove/replace the affected memory. To disable CPU/memory overclocking, refer to the instructions for your motherboard or overclocking utility. IV. Administrator Settings Depending on your operating system configuration you may need to be the administrator of the PC that you are running the game from. Please check these settings by doing the following: Windows 7 and 10 Administrator Settings Open up your desktop Start Menu then click on the ‘Control Panel’ option to open it. Click ‘User Accounts’ (you may need to click on the ‘User Accounts and Family Safety’ option first). Click on ‘Manage User Accounts’. Windows 8 Administrator Settings From the Start screen, click the Desktop tile Bring up the Charms bar by hovering over the top or bottom right Click on ‘Settings’ Click on ‘Control Panel’ Click ‘User Accounts and Family Safety’ Click on ‘Manage Settings’ If you are set as the administrator of the PC you will see ‘Administrator’ by your username. If you are not the administrator, please try the following: Edit your user account and set yourself up as the Administrator for it. Contact the Administrator User of the PC (this may be the case with shared or office computers). V. Other Issues If you did not receive an error in the Launcher and/or were not given the option to Repair, please check the following as they are known to resolve a number of issues: Restart the Launcher Ensure that the date on your computer is correct (date, time and timezone) Set the Launcher to run with Administrative privileges, following the instructions above. Close down any unnecessary applications that may be running in the background. You can check the Applications Tab and Processes Tab in the Task Manager to see what programs are currently running and close them from there. Set your computer’s sleep settings to ‘Never’ Disable any screensavers Run the [Repair utility has been temporarily removed due to the release of the new launcher] This will not affect any game client files. VI. Network Troubleshooting Steps Firewall software You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. For the Windows firewall you can check the following guide: Windows 7 Windows 8 &10 For other third-party firewalls, please refer to the software manufacturer for specific instructions on adding exceptions to those firewalls. Anti-virus software Anti-Virus software can also cause issues launching the game. There are a number of different anti-virus software variations out there, so we’ve included some general steps below that might help: Open your anti-virus software menu and check that ‘swtor.exe’ and ‘launcher.exe’ are NOT in a quarantine list or deletion list. Add swtor.exe and launcher.exe to your anti-virus ‘safelist’. If you are unsure on how to do either of the above steps then you should contact the manufacturer of your anti-virus software. In addition, we recommend use of Microsoft Security Essentials for virus protection. It has been tested for compatibility with the SWTOR launcher. If using other anti-virus software, please make sure you’re running the latest version of it. Router Settings Are you using a wired or a wireless connection on your computer? If it’s the latter, you could try connecting your computer directly to your router using a wired connection to see if it fixes downloading errors with the launcher. Wireless network connections can be prone to reduced signal quality when compared to a wired connection on the same network. The reasons for this could be related to: The quality of your wireless device and/or router Interference from other wireless signals Physical obstructions between your devices which reduce the wireless signal quality Occasionally you might find that your router configuration is affecting your ability to access the game. You may need to open specific ports needed by SWTOR which can be found here. If you are unsure how to do this, then please refer to the guide/manual of your specific brand of router. Host File Settings Have you altered your hosts file to point cdn-patch.swtor.com to a specific IP address? If so, please remove this line from your hosts file. This undermines the load balancing done by the Content Delivery Networks (CDNs) and results in individual download servers being overloaded. Also CDNs may change the IP addresses of their servers at any time, causing the Launcher to not be able to fetch patch data. VPN If you utilize a VPN for your connection, you need to ensure that the game is allowed to communicate through the VPN. If you are using a proxy server, please ensure that it is configured correctly in Internet Options. Proxy Settings If you are working from a LAN (Local Area Network) – for example on a college campus – please check with the network administrator to make sure the connection will allow communication to the SWTOR servers. If you have recently been connected to a LAN using a proxy server which you are no longer using, you will need to disable the proxy settings: Open the Control Panel Click on Network and Internet Select Internet Options Select the Connections Tab Click the LAN settings button Tick the box to Automatically detect settings Click OK to accept your changes VII. Contacting Customer Service Hopefully the above troubleshooting information has helped to resolve your issue. If there is still an issue with your Launcher that is preventing patching or launching the game, please create a ticket if you can get in-game, or call our phone support. You can also run LauncherDiag.exe. It will generate a compressed archive to send to Customer Service which contains your Launcher logs and both dxdiag and systeminfo reports for your PC. Under NO circumstances post this file to the message boards as your systeminfo includes information about your PC. VIII. A note on Reorganising Data when using the streaming launcher. “Reorganizing Data” is a normal step in every game patch using the streaming (BitRaider) technology. Here's the process of a streaming patch, in order: Initializing: The Launcher retrieves a manifest which tells it what the current state of the game data is and then looks at the data on disk to determine what changes need to be made to the game files. Reorganizing Data: The Launcher then moves and/or deletes data from the game files to make room for new or updated data. This is typically the longest step in the streaming patch process and is essentially the same thing the non-streaming (SSN) patch process does in its Installing step. (Note: We're aware that currently the progress reporting on this step is very uneven. It is very slow to 25% or so, then gets to 98% very quickly, and then slows down again. We are working with the vendor to improve that.) Verifying: The Launcher now checks all the data on disk again to determine all the data which must be added or updated (whether part of the patch or corrupted). Installing: Finally, the Launcher downloads and inserts the new or updated data into the game files. Following the Installing step you're ready to play. If you had not yet completed your download for the first time, you'll be able to play after the “Minimum Download” is finished, but Installing will continue via the Launcher and in the background while you play. Thank you.
[Guide] "How to install Swtor Correctly and address Windows 10 issues"
Log into your account on the www.swtor.com website now select "My Account" Click "Download Client" ensure to save to your PC. now open File Location. Right click the setup.exe and select "Run as Admin". Very quickly you will have the basics installed and a shortcut will appear on your desktop. click OK so that you are looking at your desktop now with the shortcut. Now right click the shortcut and select properties, here you wish to put a tick into "Run as Admin" on the capability tab, click apply/ok. Run the shortcut now (double click). Sit back and wait for the client to install then update; you may receive an error or 2 saying something along the lines of "only 1 may run at a time", just click ok and ignore them and continue waiting. Approximately within a few minutes you should be looking at the nice new Launcher client. Shut this down NOW. It is time to address a few firewall issues. You wish to ensure that - 1) The launcher.exe has inbound and outbound exclusions. 2) The brwc_swtor.exe has inbound and outbound exclusions. Now quickly right click the Swtor shortcut on your desktop and select "Open File Location". Right Click the brwc_swtor.exe and select properties, change this to also "Run as Admin" via the compatibility tab, click apply/ok. Now it is time to Reboot your Machine. *If your Launcher is Broken here is the link to the "NEW" tool to fix your Launcher Located Here (*Updated) Now that you have Rebooted, lets run the Launcher on your Desktop you will get a small confirmation box notifying you that it is running as admin and that it's permissions are elevated, simply click ok. (*If your using a Laptop ensure that it is plugged in power and Ethernet cable is preferred). Log In to the Launcher with your Account info Go make a Sandwich/Coffee/Work on World Peace *Here you should see the game information is starting to download, ideally you wish to LEAVE IT ALONE until it is done. Patience is really an asset here and 100% installed and working mint is better then 5% installed and can fart around on the starting planets and have a world of grief finishing the install. *If you have Patching issues this link will quickly identify if you should have an issue. https://www.whatsmydns.net/#A/cdn-patch.swtor.com Once the game is completely installed and the Launcher Bar completed to 100% and it no longer shows, and the play button is the only thing calling your name... Shut Down the Launcher - we are not ready yet to click Play. Now we will once again Open your swtor folder by selecting your desktop shortcut and selecting Open File Location. Here you will see another swtor folder inside your swtor folder lets navigate our way though it star wars blah blah/swtor/retailclient. Here you will find your Swtor.exe; as before we are going to change this to "Run as Admin" (*Right Click, Properties, Compatibility, Tick "Run this program as administrator", Apply, OK, close) Now lets go back to your Firewalls and add the exclusions in and out for this exe also. Time to reboot again 🙂 Cool were back. Now click Start and type %appdata% into your search bar and hit Enter. your explorer has now opened up to the address "blah blah appdata/roaming". Click on the appdata in the address bar so that you can now see the 3 folders Local,LocalLow and Roaming. Select Local, and scroll down to "Swtor". Right Click and select Properties, remove the tick from "read only", click apply and yes for including all sub folders and files. Now lets navigate our way through your appdata/local/swtor/swtor/settings folder so that we can.. now Open client_settings.cfg (opens in notepad). Here we wish to ensure we have Now would be a great time to ensure that you have manually downloaded and installed Dx9.0c correctly. Directx9.0c http://www.microsoft.com/en-nz/download/details.aspx?id=8109 *As before save the file location to your PC, unzip the file. Now Run the Setup.exe as Administrator (right click). Power Options for Windows... better off not saving the planet here and just ensuring that all your power settings are set to High - zero power saving options please Reboot Time 🙂 Your generally good to play now, sadly windows 10 users have to ensure that they have turned off a few more settings, it helps if you have 7&8 to continue reading also. Xbox app on Windows 10 contains an Overlay that is recommended that you turn this off, annoyingly you have to actually log into the app with a Microsoft Aaccount in order to do this.. you will find the DVR settings on the 8th icon down on the left and the 2nd tab in, just remove the tick and your goood. Ati's Raptor and Nvidias Gaming evolved best to not have these running and certainly any and all overlays turned off. Mumble/Teamspeak/Ventrilo overlays are also temperamental. QUOTE=OwenBrooks (*credit where credit is due) ESET - disable protocol filtering Kaspersky - disable scan secure/encrypted connections Nortons (Firewall) set exception to Allow instead of Auto "I stole this link off Owen for rolling back your Video Drivers or clean installs". Lastest Display Driver installs or reverting Display Drivers http://www.guru3d.com/files-details/display-driver-uninstaller-download.html Things to remember I'm doing this at 4 am and I currently do not have access to my previous guide so I will add things as I remember them. All of this should get 99.9% of all swtor gamers up and running. *If after all of this you still have Network/Connection issues please give the tools that I have provided here a go. http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Simple-guide-to-identify-network-issues-for-Swtor/m-p/4845147#U4845147 Taking all of this onboard any further issues please either come back with questions and "Logs" or.. https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support/ *Updated Dec 2016* This Link Contains all the numbers and options open to you for calling one of the many Swtor call centers. Or you can add +18553452186 to your contacts on Skype as this is how I do it from NZ. *The team that handle the phones are really quick and helpful in these areas, whole things should take you less then 5 minutes if you use Skype. "To say thank you for reading my guide please feel free to use my cantina codes" Morning All, Today is Tuesday March 22nd 2018 09:07am in NZ. I thank all those who still find use from this guide, sadly I have been busy away from the PC and have been unable to put in the time that I once did. It is nice to see that this guide still emails me and my phone receiving EA XP points, for this reason I am going to add a few "NEW" tid-bits to try and help those navigate some of the changes that I am aware of that have happened with Windows 10 since I first created this guide. 1: Windows 10 has added an almost hidden optimization targeted towards gaming that has created alot of issues for gamers. If you navigate to your games EXE files you will be able to "Right Click" the EXE (in this case SWTOR.EXE this can be found in your Swtor/retailclient folder; this may be required after each new swtor update); Here you will wish to click "Properties" and then select the 'Compatibility" Tab. Down the bottom you will wish to add or ensure that both - "Disable Fullscreen Optimizations" & - "Run this program as Administrator" Are Both Ticked, click Apply and now close. 2: If you have an Nvidia card and experience a colour (we spell 'Colour' correctly in NZ) flashing tint all over your screen 'Only' when you load a game, this may be due to how Nvidia and Windows 10 interact. You will wish to OPEN your "NVIDIA Control Panel", you can do this by simply "Right Clicking" your "Desktop" and selecting it. Now with NVIDIA Control Panel open select "Adjust Desktop Color Settings" on the left hand colum In "2. Choose how color is set", please Select "Use NVIDIA settings" and click "Apply" and then close. and your done; good to go. I can only hope that these minor adjustments help those who may still find that they are having issues. Any massive issues please feel free to sing out. Enjoy your weekend and free time gaming. Woody
[GUIDE] Email Validation and One Time Passwords
Email Validation I have a Free2Play account with no email address associated and: The validation email isn't arriving. Add no-reply@bioware.swtor.com to your safe-senders list. Try entering a different email address. If you're using Gmail, you can use either googlemail.com or gmail.com as the same address, or you can add/remove dots: https://support.google.com/mail/answer/7436150?hl=en I'm getting an "Invalid URL" error when I click on the verification link. Wait 10 minutes and try the same verification link again. Delete all previous SWTOR email verification messages, send a new one and wait 10 minutes before clicking on the verification link. I have a existing F2P/Preferred/Premium account with an email address and: I'm unable to log on to characters above Level 20. Add no-reply@bioware.swtor.com to your safe-senders list. If you're trying to send a validation email to the address that's already on your account, the system will not send it. You can temporarily use a different email address, validate it, and then change back to your original one. Log on to the Basic Information page using the same Display Name you use on the Launcher, check the existing email address, and use a different one. If you're using Gmail, you can use either googlemail.com or gmail.com as the same address, or you can add/remove dots: https://support.google.com/mail/answer/7436150?hl=en I'm getting an "Invalid URL" error when I click on the verification link. Wait 10 minutes and try the same verification link again. Delete all previous SWTOR email verification messages, send a new one and wait 10 minutes before clicking on the verification link. One Time Passwords The OTP emails are not arriving. Add no-reply@bioware.swtor.com to your safe-senders list. Delete all previous OTP emails from SWTOR, then request a new one. If there is still no sign of any OTP emails, you will need to call our Account & Billing team who will be able to get you logged in. The OTP I received is incorrect. Delete all previous OTP emails from SWTOR, then request a new one. Make sure you're entering the OTP within 15 minutes of it being requested. If the OTP emails are taking longer than 15 minutes to arrive, you will need to call our Account & Billing team who will be able to get you logged in. The OTP emails are being sent to the wrong email address. Try to recover access to the email address if at all possible. Most email providers are helpful when it comes to recovering access to an old email address. If you're unable to recover the email address, or if it doesn't exist anymore (ISP or EDU email accounts), you will need to call our Account & Billing team who will be able to help you.[INFO] Common Issues and Solutions
Welcome to the Common Issues and Solutions sticky thread with the latest troubleshooting steps and tips for the most common issues you may have. If you cannot find what you're looking for over here, please check out the Help Center. Launcher issues I’m having trouble installing/patching the game. Antivirus false positive My antivirus software prevents me from installing/patching/launching the game. Black screen issues, and tiny or invisible game window When I click on ‘Play’ I get a black screen, or the game window is tiny or invisible. Disconnection errors I’m being disconnected from the game on a regular basis (Error 9000, Error 4001, etc.). Login service unavailable Upon logging in the Launcher, I receive a ‘Login service unavailable’ error message. Unable to retrieve patch data When patching the game, I receive an ‘Unable to retrieve patch data’ error message. Late/missing Cartel Coins I have not received my Cartel Coins. Friends referral issues I’m having issues referring a friend and/or receive an error ‘You’ve referred the maximum number of friends available at this time’. Payment failure My payment method was rejected.
[INFO] SWTOR Security Key Issues
There is this Help Center articles specifically for the security key. (for attaching and removing the key ). On June 2015 SWTOR upgraded their back-end server software to support their new RFC 6238 TOTP authenticator mobile applications. As a result, any Security Key application prior to June 2015 can no longer be attached. The following can now be used instead, the SWTOR application doesn't need to be specifically used anymore. Windows Phone (TOTP) WinAuth - (TOTP) Authy - (TOTP) Google Authenticator - (TOTP) Google Authenticator is the recommended verification option, as it’s the most up-to-date Security Key available for SW:TOR. Once you’ve set up a SW:TOR Security Key, use Google Authenticator to generate the code needed when you sign into SW:TOR. The SW:TOR Security Key App and the SW:TOR Physical Security Key are no longer supported as verification methods. We recommend switching to Google Authenticator if you currently use either of these as a SW:TOR Security Key. TIP 1 - The serial that the swtor website provides to enter into the app , save that serial it can be used to setup the app again if you lose/break your phone. TIP 2 - You can setup more then one app. eg. you can setup the swtor app on your phone and have winauth on your PC for backup using the same serial. Lost Key Link from directions here is seen below if you login without a security key to allow removal (this must be in a web browser not the launcher)Troubleshooting guides & Useful threads
Hello everyone, with the Troubleshooting guides area no longer being around, I decided to bring together all the old guides here in this sticky thread so that they're all still easily found and accessible for anyone who needs them. Going forward if there are any new guides posted I will be adding links to them in here. Simply click on the guide below that you need and it will bring you straight to the respective thread. Troubleshooting guides Information Gameplay Guides
