STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.18,658 Posts

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Steam subscription not working.
Hey, I also bought a 1 month subscription via Steam and it doesnt seem to work, neither showing on the SWTOR website nor ingame. My account name is: Ronniejonesx Would appreciate some help here, thanks in advance!
Solved
Ronniejonesx
5 years ago
90KViews
42likes
2674Comments
Subscription Issues - 2020 (non steam)
This post is for subscription issues , where the website says your subscribed but in-game doesn't Please provide your swtor username when posting.
Solved
proxos666
Hero+
5 years ago
22KViews
27likes
2075Comments
cant subscribe
...
Solved
KuraiWasHere
5 years ago
50KViews
46likes
2024Comments
Subscription Issues 2021 (not steam purchases) bought from swtor.com
This post is for subscription issues bought from swtor.com Please provide your swtor username when posting. If you bought from steam please follow the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
proxos666
Hero+
5 years ago
29KViews
21likes
1793Comments
Swtor STEAM subscription not working
Bought a subscription on Steam, but its not activated in game. Accounts linked, send an email at SWTOR support but there was no answer (Email is send from adress used with my SWTOR account). SWTOR username is JtRJden Can someone help?
Solved
JtR_Jden
4 years ago
32KViews
9likes
1747Comments
There is an issue with your Electronic Arts account CANT SUBSCRIBE.
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." Cant subscribe i've tried everything. name: Aezwynmedia Ukraine 🙂
Aezwyn
4 years ago
44KViews
15likes
1465Comments
Problems with Subscription
Hi, I have a problem with my subscription plan. I subscribed today at (16:48 local time / Netherlands), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying "You have 59 days of subscription play time remaining" but in game I'm still Preferred Status and it's also not 'tick' at "My Account" tab. My Username: johnjonkonl Plz help
Solved
DominatorNL30
6 years ago
13KViews
4likes
786Comments
Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance. Thank you in advance.
Karioza98
4 years ago
24KViews
3likes
674Comments
Subscribed on the site but not working in-game.
As the title says, im subscribed on the website but ingame it still says that i'm preferred player. I subbbed yesterday and its been 24 hrs i have cancelled and redone the subscription but nothing has happened yet, i dont live in one of the countries where phone support is listed, any ideas?
Solved
NewcastleBrowni
7 years ago
6KViews
19likes
562Comments
Cannot subscribe?
I am trying to purchase a 60 day subscription but when I click on "buy now" it just keeps refreshing the same page https://account.swtor.com/user/subscription as if I didn't click anything. I try to manually put in the https://account.swtor.com/purchase/item-prcf link but it still goes back to https://account.swtor.com/user/subscription. I try to do the same thing from my cell phone and it also just redirects me to the same subscription link. Any ideas on how to fix this?
Solved
SturmWolfe
New Veteran
5 years ago
8KViews
13likes
439Comments
Subscription not working ingame been 6 hours
Bought it on the main website not steam tried to contact in game but it still says subscribe now can it be manually activated please ? IGN username callmegoughy
Solved
CallMeGoughy
3 years ago
6.7KViews
5likes
345Comments
Login service currently unavailable?
Was on a few hours ago, tried to get back on and get: The login service is currently unavailable. please visit our forums for the latest updates on the status of this service. I checked server status and system alerts but nothing is reported. Does anyone else experience this issue?
Solved
Anonymous
10 years ago
9.4KViews
84likes
306Comments
New Game Launcher is now live
Note: This new update does not impact Steam users. Hello everyone, We have wrapped testing for the new launcher and are ready to go live! The new launcher will be rolling out beginning October 4th. We will be releasing the new launcher in phases throughout the week to also verify all the supporting systems are working properly. We should have it fully released by the end of the week. The error rate during testing was less than half a percent; however, the team has worked on implementing fixes throughout testing to ensure that players do not run into the same issues. Please understand with a larger number of players now able to download the new launcher, it is possible some players may get into a bad state. If you are someone who encounters an error, please do the following so we can troubleshoot and assist you: Send an email to support@swtor.com and in the subject line include "New Game Launcher Issue". Send us the host.developer.log file so we can see what issue you are facing. C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows Include the error message/code you see on the launcher itself Include the launcher version you are using (can be found under settings) Include your account name We will also be keeping an eye on this thread to communicate updates with players and also read any reports and feedback. Players who already have the new launcher will not notice any changes. Should the timing of any of the above change, we will update this thread. Thank you for your continued patience with this project! EDIT: We’re seeing some common issues players are reporting that can be fixed by using the Repair function. We wanted to highlight these scenarios for players, so they can get into a working state. If you see these type of errors: Game not launching Launcher crashing Blank launcher screen Slow launcher Please try: Open the launcher, go to settings, and run the Repair function Or, if your launcher crashed during upgrade, please download the new installer from this page, run it, and choose "Repair" If you are still experiencing issues and have not submitted your log file to Support, we highly suggest you do, so we can troubleshoot the issues further.
Solved
EA_Charlie
EA Staff (Retired)
3 years ago
123KViews
8likes
253Comments
Steam subscription isnt working
subscribed through steam for 60 days, havent been able to recieve any of my subscription benefits. I sent an email through earlier with proof of purchase but ive gotten nothing back yet
Solved
zaphod1207
3 years ago
8.3KViews
6likes
247Comments
Subscription Issues 2022
This post is for subscription issues Please provide your swtor username when posting. If you bought from steam please also follow the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
proxos666
Hero+
4 years ago
7.1KViews
5likes
227Comments
Subscription problem
When buying a 60-day subscription through swtor.com, my money was debited from the card and the subscription time was not added. How can I solve this problem? Site name - SiRBermud Payment time 13:30 UTC+3 or 10:30 UTC0
Solved
BulletFlys
5 years ago
5.8KViews
7likes
200Comments
Didn't get my Cartel Coins
Hello I purchased Cartel Coins via credit card, I received purchase confirm mail but didn't get my Cartel Coins. What should I do?
Solved
VedugoPL
5 years ago
10KViews
9likes
193Comments
Character Versioning Error
After the 8/8/16 patch my characters are getting an error that tells me to contact support, but as support is not available for F2P players (really EA?) I'm asking here. Anyone know waht's going on?
Solved
Anonymous
9 years ago
2.4KViews
17likes
188Comments
Cartel Coins
Good day I have such a problem I bought a coin cartel of 1050 coins, and then another 250 coins and {yes I'm from Russia} for a total of 450 rubles, but they did not come to the post came the message that the two payments were successful, however, on the cartel coin account was not received 1 payment June 08, 2018 12: 22 GMT and second 08 June 2018 16:30 GMT I paid on the debit card Please tell me what to do ???
Solved
comander_skifch
7 years ago
3.5KViews
4likes
185Comments
can't subscribe
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance. can any one help?
Piratez_7
4 years ago
7.2KViews
1like
178Comments

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.