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Can't upload my plots to my library
Hey, For 4 days I can't upload my plots to my library. My internet is connected to my ps4, it's not the fastest, but I play Dead by daylight and Genshin Impact with the same internet with almost zero problems. I can access the gallery without a problem, the store of my ps4 isn't full or about to be and I deleted and re-uploaded the game, nothing changed. I've almost all DLC's (I know this causes problems) and the updates, well, are updated. Does anyone has an idea what I could do next? Cuz I can't really play like this. Thanks in advance4Views0likes0CommentsGame Team, The Sims 4 Problem
Hello EA Game Team / Supervisor, I am requesting a server restore for The Sims 4 due to data loss caused by an EA system bug. **Account Details:** EA Account: [edit: email address removed] Platform: Xbox Series X Gamertag: [put your gamertag here] **What Happened:** Date of Data Loss: 18/07/2026 On this date, when I linked my EA account to my Xbox account, my entire Sims 4 save data was deleted from EA servers. This is a known linking bug. **Current Status:** Date of Blank Save Created: 19/07/2026 Current save file: 9.4MB blank file. I have NOT launched the game since to avoid overwriting. **Request:** I am formally requesting that the Game Development Team perform a server rollback/restore from the most recent EA server backup dated BEFORE 18/07/2026. Live chat support has stated they "cannot scan servers" and are "the highest authority". This issue requires Game Team intervention as it is data loss from an EA system error, not user error. Please confirm receipt and do not close this case. I am willing to provide any additional information needed. I have lost six months of game progress Thank you, MilesSolvedPostingPlayer6610 hours agoSeasoned Vanguard124Views0likes10CommentsSaving issues?
As if the last few hours I’ve been in my save file building and whenever I go to save the game it crashes, doesn’t save and then I have to restart my whole game to play again. The last time I could save successfully was 4:30PM GMT today.niclouise12 hours agoSeasoned Newcomer12Views2likes0CommentsBig file lot crashing on ps5
Oh my goodness! I’m having trouble when placing a lot, it’s a huge file, but I have a ps5, every time I place a big lot (64x64), it crashes! And I do have a lot of packs and marketplace items, I don’t know what the issue is. I tried resetting and deleting games from my PS5. I have only 5 games on my ps5, how couldn’t it handle that much?! I have no photos, just games! What must I do, I try doing it over again but it’s the same outcome! It’s been happening since 2024.18Views0likes1CommentGame Crashes on PS4 due to Marketplace Content
I download led free content packs from the marketplace to add in to my game on the Sims 4 on PS4. As soon as I loaded up my game and tried to play with a household in my save file, the game crashed. I tried this 3 times but once I took the content out of my game I was able to play with the same household and save dile again.39Views0likes1CommentCAS bug
When I try to make a new game or even use an existing sim I cannot change any of their features. To be more specific when I try to start a new game and I go to click on their face it zooms in and nothing shows up. No presets for eyes, nose or mouth, nothing. I can move them around and every now and then the magnifying glass to the left will pop up to go into the more detailed shaping. Same with clothes, if I click on their chest or legs no clothing options show up. Unsure if there is any issues in the building mode that would be similar I haven’t gotten to play the game. So unfortunate I just bought a $40 expansion pack without knowing there was a bug making the game unplayable.16Views0likes1CommentJust walks away
I can't play a sim on Xbox x.ive had this sim along time and is maxed out but game won't let me use him in any new games. I can go to Cas. And use him there but, after moving to New world he disappears by walking away.i can't control him.i can't edit him for being a family member either. Plus Cas says 504 items this player owns huh? I'm on Xbox x so there's no files. Whose problem is this. It happened after I got Ranch life dlc. Plus it happened. After I deleted um reaper world. Please fix this.MohicanBlue3 days agoRising Newcomer22Views0likes1CommentMultiple packs not working.
My best friend has been telling me for about 3 weeks now that his sims isn't working. So today I come over and I go to look at it because I thought it was a technical issue and he was just a tad bit too slow to understand. However to my surprise he was walking me through the process the whole time and it was still doing the same thing. In the PlayStation store it said it was downloaded even in the Sims marketplace it was downloaded however when he loaded up his world it still wasn't loading. The game itself said it wasn't owned and he would need to buy the pack however he does very much own them.SolvedCbFwJaviii3 days agoSeasoned Newcomer37Views1like1CommentCan't Choose Autosaved Game on Xbox
I'm going to be detailing an issue with saving after the new August update Version 2.37.5.2310, but first I want to report this bug: I am not able to choose the Autosaved game on Xbox. I've never been able to, but I just thought that was how it was supposed to be. However, with this new update, being able to access that autosave has become crucial for me. So, I needed to choose an autosaved game today. I can select it, but the arrow at bottom right is greyed out. I am NOT ABLE TO SELECT the AUTOSAVE game. I'm attaching a photo so you can see that the autosave is selected, but the Run button is greyed out so I can't do anything with it. On Xbox Series X.Solvedfatalmoon5 days agoSeasoned Scout45Views0likes1CommentMissing Content! bug
Hello, I play The Sims 4 on PS5, specifically on a Saudi Account with Saudi PlayStation Store I used to play on this account a lot in 2017 until february 2026 and i came back this month, and i saw a sign that says "Missing Content!" while i already have my packs installed. what should i do? i updated the game already. please help!Solvednajlaa48 days agoSeasoned Newcomer48Views0likes3CommentsGame not saving and sims not being able to make friends and much more
I play on Xbox and my game not saving and my sims can literally go out in the world and meet people but when I go home my sim literally knows nobody something is wrong with the game on console and you would think that wouldn’t happen cause we don’t got any mods25Views0likes1CommentGallery Lots Crash Game
I play on PS5 and have quite a bit of DLC - all of the expansion packs, some stuff packs, kits and maker packs etc. My game storage is 98.69GB. Available console storage is 641GB. Plenty of storage available. I've recently (since updating to the latest patch at end of July) have noticed that placing particularly large lots 500kb+ from the gallery forces my game to crash. Not only that, but the gallery in general seems to be very slow and laggy. I went as far as to delete many lots and households that I have saved in my Library - there were a LOT. I've worked out - I can place lots unfurnished, but furnished crashes the game. Afterwards, I was able to finally place a 64x64 lot of 500kb+ size but STUPIDLY didn't save!! My console was powered off and nothing was saved. I've since tried to re-place the lot and every time I do, it crashes. I've recently bought a few more kits - nifty knitting and music den. I can't seem to work out the root cause, but it's DRIVING ME BONKERS! Please help! I just want a big lot that's fully furnished that I don't have to build 😭djlough8698 days agoSeasoned Newcomer40Views1like1CommentUnable to access certain worlds, screen turns white
Whenever I try to access Evergreen Harbor map the screen turns white, this has never happened before. I'm unable to back out, because the screen gets stuck so I end up having to restart the game but I'm still dealing with this issue until this bug gets fixed.NubiaDiamond8 days agoRising Newcomer21Views0likes1CommentGame reset completely
I've been playing the sims for years and have saves that I have been playing for years. When I opened the game after an update I found that all my saves had been delated. It was as if the game thought I was a new player. Some saves I have saved to the gallery, but others are completely lost forever. I play on console do I have no mods or CC. Someone needs to fix this. Update: I restarted my whole console and it was fixed. I have no idea why it happened though. [CM edit - CAPS]SolvedWill2004098 days agoTraveler79Views0likes1CommentPoor Graphics and Unusable Gallery
I am a Playstation 4 Console user. My graphics have suffered. Build mod items appear blurry once placed in game and in live mode. Also, Everytime I try to place a lot or any item from build mode, the screen gets stuck on the page I opened. I can't use any bottoms on the screen so I am unable to place down lots or exit the page on the screen. I have to shut down the game completely using an alternate route and restart the game again. U40Views0likes1CommentRefund for Sims Pack
Hello! I accidentally bought the Sims Royalty and Legacy pack on the EA website for PC/Mac instead of Xbox. Does anyone know how I can get a refund for the version I bought so I can buy for Xbox instead? It won't show up in the refund tool and it was an honest mistake. I have tried to find a person to speak to but I have only found AI chats. Please help!!!!Solved23Views0likes1Comment- lollie929 days agoRising Newcomer28Views0likes3Comments
Interactions become unresponsive in Live Mode
I’m experiencing an issue in Live Mode where interactions become temporarily unresponsive. When I select a Sim or an object, the interaction menu appears as normal. I can move through the available options, but I can’t actually select any of them. After a few seconds, the game starts responding again, but the issue keeps happening throughout gameplay. This happens repeatedly and is making the game difficult to play. I also play on Xbox.SolvedJenzonfn9 days agoSeasoned Novice42Views0likes1CommentSaves wiped after Xbox server outage
What happened: My entire game was wiped. All saves, households, builds, and progress gone from BOTH: 1. Xbox console local saves 2. Xbox Cloud / EA Cloud saves What I’ve done: 1. Contacted EA Support - Case #7106556756 and #251222440. Both closed with no recovery. 2. Contacted Xbox Support. Did all troubleshooting. Xbox confirmed the cloud save is not recoverable and told me to escalate with EA. 3. EA advisors said they are "unable to recover from our side". Request: This was caused by a server-side bug on July 18th, not user error. Is EA tracking this data loss? Are there any plans for rollback or compensation? Has anyone else on Xbox lost everything on July 18th?SolvedPosingPlayer669 days agoNew Novice83Views0likes5CommentsAccidentally Saved Over My YEARS Old Save File
I started a new family to get the Alphabet trophy & got excited to show my bf my original Sim's house (that I've played for several years). I clicked "Save & Exit" and wasn't paying attention & thought I was switching households & instead was actually clicking that as the save slot. PLEASE tell me there is a way to get my old Sim's Save File back!! 😭 Sims 4, Xbox OneSolvedJazzmica9 days agoNewcomer36Views0likes1Comment
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- Letcoolpup7771 year agoSeasoned Newcomer
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