Re: Ban overturned, but when trying to play the game it says that I am still banned

TheRedLion93  Yes, but there is an issue: if you have attempted to dispute your ban 3 times, then upon receiving a negative response, the TOS team forwards your appeals to a bot, which automatically sends you a message stating that the ban will not be Overturned, and the appeal will not be considered.

This is what happened in my case. When I tried to find out why I was banned essentially and asked 3 times by different words, "Why the ban?" and 3 times I was told that "They consider this measure justified because you violated section 6 of the rules, and they do not intend to provide specific explanations regarding their punishment policy."

So the Live Chat with support said quote unquote that they would have loved to escalate my case to the TOS team and get this ban removed, but they cannot do so because it has been declined for the third time, and there is no option to escalate it further.

So yeah, In no way I can appeal the sanctions imposed on my account; even when unbanned, they consider me banned. Neither I nor the online chat have the right or the ability to contact the TOS team by the words of the EA HELP chat.

btw I am grateful to the EA HELP chat for the friendly communication and explanation and still the problem is not solved.

@timdaniyarov 

I understand. I'm not sure if there is a limitation on how many times you can dispute your ban, but try emailing them and see if you can get a definitive answer as to why this is happening

@LootGoob 

Try contacting EA Support to see what the issue is with your account

Unfortunately, we can not do anything involving bans on the forums and I apologize for the inconvenience.

But if you have any more questions, please do not hesitate to ask. 

@LootGoob

I do apologize for the inconvenience. But if there’s no other way to overturn your ban, there’s nothing else we can do.


But I do believe you can creat another account if I’m not mistaken. (Not sure if you can use the same email) But once, I do apologize that there’s no other alternative for you.


We will always be here to help for anything that you may need!

@LootGoob 

You can try and contact an advisor and may be able to look into this further. To get in touch with one, try messaging @EAHelp through Twitter to see if you can get a better response 

You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

Thank you @TheRedLion93  for your positive attitude.

Currently, we are dealing with a kinda similar situation with @LootGoob regarding an issue on the "Infraction History" page.

The APEX_LEGENDS Ban Status is marked as "Overturned," but there seems to be an error or some other reason preventing access to play online.

And scripted bot messages on emails about the cases were declined even though the account was already unbanned, as indicated in Infraction History.

I've been playing since the early seasons and have participated in almost all events. A significant amount of limited cosmetics and badges that can no longer be obtained has been accumulated. This is important. Battle passes and skins were purchased, and a lot of time, money, and effort were invested into the game. The goal is not to lose an account that, according to the information on the EA profile, is unbanned.

I've reached out on Twitter, and if there are any updates, the information will be shared here. It might be useful for other players in the future.

Hi, I'm experiencing the same issue, I'm part of the Linux Banwave from some months ago, but I never got unbanned and all my cases got rejected (until now)

My ban appears as overturned, but I still can't play, any chance of a CM answering to this maybe? Could be some type of error in the EA servers?

@LootGoob

Can you describe what the ban is for? 

And what did live chat support say?

@TheRedLion93I can't there is no explanation just a brand new ban. I am currently waiting for the email which might take a day because it took a while last time. Live support after I explained the situation I made this post about just said that there is a ban on my account and he is going to elevate my case to the concern team. At first I thought he was talking about the one that got overturned so after I ended the chat with live support I went and refreshed my ban history to find that brand new ban. I have no clue why there is a brand new ban I haven't even been able to play the game. This is frustrating, feels like they're playing with my emotions 

@LootGoob

Well, I’m sorry to hear that you’re going through this “goose chase” with your ban and can’t get a straight answer. Must be frustrating! 


I would discuss this with EA about this new ban you received.


My theory is that this entire time you’ve been wondering why you’ve been banned, I believe that it’s because of this new one you received hence why you are still banned and can’t play Apex Legends. 

@LootGoob


I understand that you want an explanation and hope that a Community Manager and/or EA Support will come into light about your situation.


I do however, apologize that I haven’t been much help in assisting your ban issue and obviously don’t have access to this kind of information. Same goes for everyone who posted with the same issue. 


I hope that you find the answers you’re looking for and just know that they wouldn’t ban you for no reason. There’s a reason for everything.


Let me know if you have anymore questions. I’ll be here to assist you in any way I can.

i have the same issue exactly 
i got a new banned 

Experiencing the same, got a new ban with literally no explanation of why, this looks like a joke at this point.

I made a Reddit post about it explaining the whole situation if anyone wants to check it:

**POST GOT REMOVED SO KEWK**

@KoJ1ro87  & @RacsuChile 

You guys can obviously try to dispute the ban with EA Support

Dispute already made, just waiting for the answer that should come next week.

For now is good to talk about the situation in other places, we know that EA support kinda sucks and lacks from real answer after 3 tickets.

@RacsuChilewhats your reddit so I can view the post?

EDIT: I've actually seen you on the one I've been posting on about the Linux users. I see the mods removed your post smh what are we supposed to do if they won't even let us voice our problems

The same thing occurred. A re-ban was received upon entering the firing range after observing the ban status was "Overturned."

Still no response is received on Twitter from Hideouts or through the case of the Overturned ban. A new ban case hasn't been initiated yet, as it doesn't seem worthwhile without obtaining a live response to prior inquiries.

Moreover, on the three previous disputes regarding the old ban (which was overturned), I didn't get a live response. So the best option would be to contact the TOS team through an EA live support agent.

I don't have time for this circus, and it seems they don't either. I don’t get paid for this, but they do receive a salary from this “work”, donations, and even payment for issuing bans to new "waves of cheaters" in reports. Meanwhile, some players have been achieving Predator ranks and boosting accounts for years or was literally a cheaters in the early seasons.

Let them handle their responsibilities and do their job.

Let’s see after weekends or after the time it takes them to respond.