Recent Discussions
Command & Conquer Generals and Zero Hour Crash(and burn)
Saturday, August 30, 2025 8/30/25 4:49:09 PM Command & Conquer Generals and Zero Hour. I have repaired and repaired and repaired, but I keep getting the same error after the "splash" screen. [DirectX Error] "Please make sure you have DirectX 8.1 or Higher installed. Also verify that your video card meets the Min. requirements."... I have checked: I have DirectX 12 installed, and have a NVIDIA GeForce GTX 1070 graphics card. Also: Please excuse my flagrant attempt to get my issue noticed a third time, because I have issued a "Report" twice now for this issue. This is not the first time I have had problems with Command & Conquer games, so please forgive my hesitation in believing they will address this problem quickly. Thank you "EA" for looking at it again this 3rd time (Because of this third, if not direct, request for this problem to be solved) Report code: f5b62003-b0d7-4efc-a98e-c208336631e2 Report code: 79e508d8-c362-4657-8cd5-8d6dba4404e7
Games dont work, support wont contact me?
Hello, i purchased The Command and Conquer Collection on December 26th 2012. I downloaded the games right away and noticed that the 4 games id like to play the most do not work. Command and Conquer 3 and 4, Red Alert 3. and Generals/Zero Hour. I contacted Origin help via the Live Chat feature on 12/28/12 about the issue. Chat transcripts below: info: Your approximate wait time is 1 minute. info: Your approximate wait time is 1 minute. info: You are now ready to chat with Mayank. Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you? you: Hello, i purchased the command and conquer ultimate collection and a lot of of the games wont work. you: command and conquer 3 tiberium wars and its expansion, also command and conquer red alert 3 and its expansion. Mayank: Can you please elaborate your issue, so I can try my best to help you out? you: i looked up the issue on the origin forums and found the following thread,http://forum.ea.com/eaforum/posts/list/45/7467005.page you: i try to launch the game, it brings up a window for me to choose original or expansion, no matter which of the 2 i click on, the splash screen comes up for ~10 seconds then closes you: then nothing happens Mayank: 1. Right-click the game's shortcut available on your Desktop and choose Properties. 2. In the Properties Panel, click the Compatibility tab. 3. Place a check in the Compatibility Mode checkbox. 4. Select Windows XP (Service Pack 2/3) in the drop down list. 5. Click Apply and then Ok to save your changes. you: I have tried that you: It doesnt work. Mayank: In order to best troubleshoot your issue, I would need to take a look at your system information. To provide me your system information, you would need to run “Directx Diagnostic tool” by following the below given steps: - • Go to Start Search. • In the box, type the following: dxdiag • Click "OK" • Click the "Save All Information" button on the first screen of the application. • Then on top of the "Save As" box that pops up, select Desktop (if it's not set to save there already), then click Save. • Once you have saved the file, please let me know once it is done. you: Ok it is saved to my desktop Mayank: Okay, please provide me the following information out of that : Processor Memory Card Name Dedicated memory Driver Date/Size you: Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz you: Memory: 8 192MB RAM you: Card name: AMD Radeon HD 6900 Series you: Dedicated Memory: 2030 MB you: Driver Date/Size: 9/27/2012 19:41:40, 1120768 bytes Mayank: Thank you for providing the information. Mayank: 1. Click on Start 2. Click on Control Panel 3. Click on the "View By" option and select the Icon view (large or small options give the same information) 4. Select User Accounts (it should open into the account of the user who is currently logged in) 5. Click on the bottom-most option, which will be "Change User Account Control Settings" 6. Adjust the slider to the bottom-most option 7. Accept the changes 8. Restart the computer you: How do i reconnect to this chat after i restart Mayank: Well you can contact us back with this case #07064578. info: Your chat transcript will be sent to * at the end of your chat session. info: Your approximate wait time is 0 minute. info: You are now ready to chat with Mayank. Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you? you: Hi i was just speaking with you, case #07064578. you: i have turned off UAC and restarted. you: Just tried launching the game and it still doesnt work Mayank: Have you tried running the game and Origin as Admin? you: Yes Mayank: okay. you: I have also deleted and re downloaded the game with no success. Mayank: I'm escalating your issue to senior support and they will contact you through e-mail at * you: Okay, thank you. you: is there a time frame on when they will be contacting me? Mayank: they will get back to you as soon as possible. you: Okay, thank you. info: Your chat transcript will be sent to * at the end of your chat session. It is now 11 days later and i have still not been contacted by this "senior support". Found this thread of someone with a similar issue. http://forum.ea.com/eaforum/posts/list/45/7467005.page None of the solutions there have worked for me. Any help would be appreciated. [Email address removed by CM. EA_Claus]
C&C RIVALS LOGIN ISSUE USING GOOGLE ACCOUNT
Hello, I am writing to report an issue with C&C Rivals. I recently logged in using my Google account on a new device, but the game is not loading. I have already attempted to resolve this by linking my EA ID to my Google account on the EA website, but the game still fails to load. When I checked my account information on the EA website, I found that the "Persona ID" field is empty and cannot be edited. Could you please assist me in resolving this issue as soon as possible?Command and Conquer Rivals: Game progress loss
Hello guys! I really need your help! I reinstalled the app Command and Conquer Rivals, but my main account (#MpGgPpr3) is not popping out during the initial set up, only the second one is showing up (where my name is Mr.X). My main account was linked to [edit: email address removed]. I am 100% sure! Could you help me to recover it? Or give me email of EA branch who could help me with it? Thank you.
No online features - EA account is restricted
Hi, everyone. Everytime that I try to go online in Command and Conquer Remastered, I receive this message saying that my EA account is restricted from accessing any online features, as seen in the attachment. Already went through all EA Support procedures given by EA Help staff, with no luck until now. From 24 games in my EA library, this is the only one that is blocking me from playing online. No account bans (ever!), Windows 11 PC completely updated , as the drivers, no issues with my EA account regarding any other game, game uninstalled/reinstalled, as well the EA App. Any further help? Any suggestion would be appreciated.
C&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. EDIT (July 27th 2025): I updated the EA app again today. It's now version 13.515.0.6028 (99438-3b801146c1) and the issue still persists. I submitted a new EA app error report with the ID: 945927f8-124a-4656-8c81-c9b78a771516. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.can't run Command & Conquer 3
"Hello, I am writing to report an issue I'm experiencing with Command & Conquer 3 which is part of my Command & Conquer™ The Ultimate Collection through my EA Play subscription. I've noticed that most other games within "The Ultimate Collection" are working without any issues. However, when I attempt to open Command & Conquer 3, it consistently asks me to enter my email and password, despite the fact that I am already logged into the EA app. Furthermore, even when I enter my correct EA account credentials (username and password), the game rejects them, stating they are incorrect. Please note that my EA Play subscription is currently active and valid. Could you please assist me in resolving this specific issue with Command & Conquer 3? I am unable to play it due to this persistent login problem. Thank you for your time and assistance."RedAlertMobile
Subject: Request for a Mobile Version of Red Alert Message: As a long-time fan of Command & Conquer: Red Alert, I’d love to see an official version released for iOS and Android. The RTS genre has great potential on mobile, and I believe Red Alert could be a huge success with its nostalgic value and gameplay depth. Please consider developing a mobile adaptation or remaster. Thank you!Can't purchase the ultimate collection from steam
I've attached my correspondence with steam. Basically, I can't purchase the game because it keeps failing to go through. In the end, steam points a finger at the publisher (after not helping at all or answering my questions), and claims that the issue is with EA. Is this true?
Red Alert 3 Bug and Version Problem
I bought the The Ultimate Collection to get RA3 from Origin, and my little brother just simply bought the RA3 himself from Origin too, we play together without any problem, but some recent update make things change. Now my RA3 become version1.13 automatically, even uninstall and install it again won't change anything, and with this my RA3's little loading page never display normally. Each time after I install the RA3 and first time open it, a window asking me to log into my EA account, even I had already open the EA APP and keep it log in, it's annoying but not big deal. And the worst is, since my RA3 become version 1.13, I could never play with my little brother again, the reason is that my little brother's RA3 is still version 1.12, and it even working without any problem and could play with others through it's version is not the latest. I'm really love RA3 and the time playing with my little brother, but I just can't solve the problem even I try my hardest, please, somebody help me.
Command & Conquer ultimate edition bundle was purchased over 10 years ago
so Command & Conquer ultimate edition bundle was purchased over 10 years ago the ea store saying i own the bundle but im missing about 8 cnc games from that bundle it can be seen in the atachments i own the ultimate edition but im missing the gamesMatching
As fairly new to this game I find it quite fascinating to play with the strategies and different opponents. However it is highly annoying to be matched with someone at a far higher level. I am currently level 26 and have commander highest level 9 and in 4/5 matches opponents use level 44 units and are level 10. It may be that one is not loosing points in case it is 'high level units - unknown units - etc' but being able to keep motivation and not throw the phone, it would be nice to have a much more fair matching. Let the high level players play with eachother and give the smaller and new ones a chance even to let the game catch on. Would hope this will be taken into consideration and adjusted. Kindly C
Mouse Click Not Registering When Moving Quickly in Android Emulators
Hello! I’m reaching out regarding an issue I’m experiencing in all Android emulators on my PC: mouse clicks do not register when moving the cursor quickly. I've attached a video of the problem. Problem Description: Mouse clicks only register when moving the cursor very slowly or when completely stopped. If I move the mouse quickly, clicks are not detected, making gameplay nearly impossible. The issue occurs in every Android emulator I’ve tried, regardless of settings. Troubleshooting Steps I’ve Taken: Reinstalled Windows. Tested with different mice. Updated mouse, GPU, and USB drivers. Adjusted emulator settings (RAM allocation, CPU cores, graphics modes). Reinstalled games and tried different emulator versions. Tested on different operating systems (if applicable). Other users do not seem to have this issue, so I suspect a specific software or configuration conflict. Question: Could you help me identify the cause? Are there any hidden emulator, driver, or system settings that might affect input handling? Any guidance would be greatly appreciated! Thank you in advance for your support!
