Forum Widgets
Epic games account banned
Hi, I had an existing EA account, then purchased a series of games from Epic Games, which appears to have created a new account (I don't know login details for this account but signs in when I launch one of these games from Epic library). Today I tried to play Star Wars Battlefront II, which opened EA launcher, and I found out that this new account had been banned for "Account Takeover", which is false. Thank you
Remove steam account link
Hello everyone, I have an EA account that uses an email address I lost access to a long time ago. This EA account is currently linked to my Steam account. The problem is that I’ve also lost access to the EA account itself, and I’m can't manage it or recover it. I’d like to start over by linking a new EA account to Steam, but I’m unable to do so because the old EA account has been linked for the past 8–9 years. Thank you.Submitted Help Request But No Info
I filled out the form for EA support at the beginning of the week (Monday) and haven't received anything, not automated email with a ticket number, if I look in my cases I only see the chats that I had previously nothing relating to the ticket that should be related to me filling out this form. I was wondering when should I expect to hear back so that we can try to achieve a solution to my issue. I'm aware that it is the Holiday season and that this time of year usually brings some delays but I would expect that a big corporation such as EA that has millions of customers would at least have a system that sends customers who have reached out for support an automated Email with a case number or some sort of tracking information for their Help/Support Ticket. Are any MODs able to tell me if I should've received something by now or what is going on here in my situation?? Thank you
Please EA bring RR3
Hello EA Team, I am a long-time Real Racing 3 fan. It was the most realistic and skill-based racing game on mobile. There is no free alternative that matches its physics, tracks, and car feel. Please consider bringing back Real Racing 3 or developing Real Racing 4. Many players still love this game and would support it. Thank you.Account Lost
Hello, so I made my EA account in 2019 with my email - six years later I try logging into the account even after I've loss my gmail in 2021. I'm pretty positive the Gmail was deleted and I no longer have access to my EA account, the only slight access I have is linked to my psn - I'd like to talk to someone and see if my old email can be replaced for my new email. Please take time to go through this.
Wrongly banned, unable to submit an appeal trapped in an endless loop
Dear EA, I was wrongfully banned while playing Battlefield 6. But when I tried to appeal, I couldn’t create a case or submit an appeal on EA Help because I use a @163.com email address (your website may have blocked this email provider, and accounts using this type of email cannot reach live customer support either—moreover, EA Help’s live agents cannot submit appeals or create cases on my behalf). The case list is completely empty! I’ve contacted your live support multiple times using my secondary account, but they were unable to resolve this issue. I need to state clearly: this is a special situation that requires your team to proactively intervene with manual review and contact me directly via my email. I cannot make your team aware of this issue or get it processed through EA Help at all. I have also recorded a video as proof that I did not cheat or deceive you in any way. In the second video, you can also check the case number I mentioned—I’m certain you won’t be able to find that case number. Please review it. Please understand this: if I want to submit an appeal, I must ensure the email linked to my account can properly communicate with you. But if I want to switch to an email that can contact you, I first need to get my ban lifted. This is a endless loop！ No matter what, you should guarantee users the right to appeal—instead of leaving them completely voiceless! Dear sir please do not reply to me with template responses or tell me to seek help through EA Help again. What I need is a real solution.EA account not fully linking with xbox account
So I bought the xbox game pass and was trying to get titanfall 2 so I made an EA account to get it (the game should be free with the gamepass) But after linking my xbox and EA accounts it says I need to pay money for it even though it should be included in the gamepass. I used different emails for my xbox account and the EA account so that might be the problem. If so how would I fix it?worthless
I reported something wasn't working, and they told me to contact the person I bought the game from. If we couldn't resolve the issue, they'd be happy to help. I'd already contacted EA before contacting them, and they couldn't help me. So I asked for help from EA, and they just told me to do what I'd already done, otherwise they wouldn't help me.
EA account linked to a Steam account that is not mine, can't unlink it?
Hello, At the beginning of this year, my EA account was compromised.I subsequently recovered the account, changed my password and added two-factor authentication. I didn't immediately notice that my EA account had been linked to a Steam account that wasn't mine. Today, when I tried to link my Steam account, I received a warning that another Steam account was already linked to my EA account. So I unlinked it from the "linked accounts management" page, and now I would like to link my Steam account to my EA account, but I keep getting the same warning that my EA account is still linked to the previous Steam account. I can clearly see from the "account management page" that I have successfully unlinked the accounts. What else can I do? Do I need to wait a few hours before requesting a link to my Steam account? Does the process of unlinking Steam and EA accounts take hours, if not days? I tried to open a case on ‘help.ea.com’, but I am only offered help pages that do not help with my problem. If I try to use the ‘Chat with an advisor’ option, I am told that ‘this is not a topic that advisors can resolve’ and I am never given access to any support chat. Furthermore, I cannot see my case saved anywhere.Stats
How does it make sense to not be rated on stats but on the quest during games! For example how can I have 300 receiving yards and 2 touchdowns but at end of game fall from 5 star blue chip to 3 star blue chip make it make sense! After high school should have went to rank one school but instead get recruited by a team that is barely better than HBCU college! Love game but as far as career goes sucks!Trouble installing Need for Speed Undercover from key, please help!!
I just bought NFS Undercover from a key site. When I put the code in on the EA app, it accepts it, shows me this screen, and this is as far as I can get. I can select the languages shown but I cant scroll or anything. I can see that there is more under and its probably where the select button is, but I can't get to it. Please help me. I've tried three times with the same outcome, weirdly I've been able to put the code in three times and it never says code expired or already redeemed.
EA, this needs to stop RIGHT NOW
Do you want people to stop using chat altogether because they're worried they'll be suspended for the most inane comments? I know this will fall on deaf ears, but I hope someone of relevance at EA sees this and investigates the ToS "violations" that clearly should not have been enacted. (cm edit removed image)
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