Account Banned after compromised Appeals Denied Despite Proof Of Hack
Hello Hopefully EA Community Managers, I'm writing here honestly as my last resort to request a manual person and not a computer or AI to re-review of my case. My EA account was recently compromised, and although I successfully secured it with the help of an EA support agent, my account remains permanently banned due to the actions of the hacker. Here is the precise timeline of events: 3-13-2026 My account was unauthorizedly accessed into and for the next few months I had no Idea. the account received a Warning around that time and was uneventful up until last month. Within that time they were able to link a Twitch account and a PlayStation account within my EA account which I stated on the original case I do not use or even have accounts registered for. The hacker most likely used a different Ip address or region from where I usually log into. 5-21-2026 I contacted EA Help after trying to log into Battlefield after a week of not playing but come to find out my account was banned, so I did some research and found out my account had multiple warnings, suspensions, and finally a ban. so I filled out a case appeal, proved my identity, and the support advisor helped me secure my account and update my security credentials, However, they were not able to help me with the case of the banned account 5-21-2026 The account was banned due to Terms of Service ToS violations committed while the hacker had control. there was nothing I could do at this point. 5-26-2026 The second appeal decision about the ban was denied so instead of filling out a final appeal because after three appeal decisions the case is closed for good I left it where it was 5-21-2026 & 5-223-2026 I have submitted two formal appeals providing evidence of the security breach. Both appeals were denied, seemingly by an automated system or AI, stating the ban will stick. I only play Battlefield on this account and have a long history of fair play all the way back to 2018. I can prove my legitimate location, previous purchase invoices, and the date the security breach occurred as long as backed up data from steam confirming my playtimes and such. if possible, could a Community Manager please help flag my case number #249318403 for a senior ToS advisor to manually review the login IP history? I just want to play Battlefield on my rightful account again. Please and thank you for your time. I also have screenshots and evidence to help explain I just do not want to post them on this public forum post but I will show to whoever can help!SolvedJackKnifeKennedy1 month agoSeasoned Newcomer94Views0likes4Comments
Connection issues
Tried to get in contact with EA support... No luck Issue: Persistent Mid-Match and Lobby Disconnection Loop Error Code: 1:4688822970:-4685921B (Battlefield 2042 on PC) Alredy tried to: Launcher Update & Cache Flush: Upgraded the legacy EA App to the modern platform framework (Blue Icon). Manually cleared the EA cache folders to force a sterile launcher environment. Total Game Purge: Completely uninstalled Battlefield 2042 and manually deleted the physical installation folder to clear any corrupt legacy files. Completed a 100% fresh, clean download of the game assets. Manual Game Cache Deletion: Manually located and deleted the local game cache directories on the system storage to ensure no corrupted files remained before launching. I have also done the classic turn off and on. Does not work. Its not a networking issue because all my other programs funcion. Thanks for understandingSolvedxGamer25461 month agoRising Novice102Views1like4CommentsI was mistakenly banned because I used a cloud gaming platform
Dear EA Support Team, I’m writing politely to appeal my Battlefield 2042 account ban. I purchased the game legally and have never used any cheating software throughout my gameplay. I only played through cloud gaming platform, and I believe the virtual environment of cloud service triggered a false positive from EAC anti-cheat which resulted in my unexpected ban. I’ve attached screenshots including my game purchase record and cloud gaming usage receipts for your reference. Could you kindly help review my ban status? I would really appreciate your assistance to lift the wrongful restriction.Solved105Views0likes1Comment
Game settings reset and introduction cinematic plays everytime I launch the game
Hi Everybody, After the latest update, Battlefield 2042 resets completely every time I close and reopen it. I am facing two main issues: Every launch forces me to watch the introduction and play the prologue match against AI. None of my main settings save. When joining customized Portal servers, I have to re-configure everything (like mouse binding / graphic settings and so on) from scratch every single time. It seems the game is unable to save or write any configuration files to my Documents folderSolved134Views0likes5CommentsJavelin Anti-Cheat - Stops My Game
I can no longer play an EA game... I have secure boot, enabled all udated drivers I am running a modern machine 64bit 32 gig memory WIN 11 fully updated. My machine is fully optimised.. I fail to see what more I could be doing... Oh yes I've given all permissions enabled ticked all boxes updated all drivers.. the list is endless and still no...Solvedcodeblack1113 months agoSeasoned Newcomer144Views0likes2Comments
ive been banned for this enhancement in game
ive been banned for I have no idea how to do game enhancement in battlefield at all i am 45 yrs old with learning difficulties so what help can i have ive been playing bd from 2009 i spent hours and lot of in game itemsSolvedTACTICALGB3 months agoNew Rookie108Views0likes2Comments
Breakthrough Returns to Main Menu After Match Found
There is a serious issue with breakthrough on PS5, Xbox and PC. I and others have been unable to connect to a game of breakthrough (offical server) on the main menu. It finds a game, counts down, fades to black and then eventually returns you to the main menu. For me all other game modes work without issue, but others have reported the same bug with conquest. There are two other posts on this forum with the same issue and a post on Reddit where others are stating they're experiencing the same issue as well. I've tested and confirmed the issue on my PS5 (local install & streaming) and Xbox Series X consoles, both with two different accounts and tried uninstalling and reinstalling to no avail. Please can this be looked in to as a matter of urgency. (I literally only play breakthrough) (cm edit updated title for vis)Solved13KViews46likes460Comments
Experience creator of the portal website is broken
quick rant, please fix that, been unable to use the editor for ages now, if you dare to ask for "Proof" just open the fricking website yourselves, dont try to hecking gasligth me with "we don know/we are not aware of the error"Solved196Views0likes3Comments- 107Views0likes2Comments
Verification page
I can't play my game at all. It keeps asking me for a code and it's sending the code to an email that I don't know. I have no idea where the code that is going to authentication app. I have a game that is just collection dust, and I have wasted my money. I have contacted EA customer service 2 times with no help at all. Their answers are they are having technically difficulties and can't help. Any help?Solved102Views0likes1Comment
Game crashes WiFi turned off
Last few days like everyone else portal empty or errors and can't open a game. However...even worse is when I can open a game, after 20-30s the game crashes, no conection to EA servers and my wifi is turned off. Can't restart my Pc (W11) or shutdown so have to press the Pc case reset button to reboot. B4 not affected.Solved2021Dexter5 months agoSeasoned Novice1.8KViews5likes40Comments
BF6's Release Broke BF2042's Portal Editor
Since BF6's release I have been unable to access BF2042's Portal Editor, the website has me in a loop of signing in and sending me back to the BF6/BF2042 Portal Editor selector, or sometimes simply not signing me in and putting me in the 2042 Portal Editor with none of my experiences saying "Unable To Retrieve Your Experiences". I'm unsure if this is an issue everyone is facing, but I just wanted make everyone aware that this is happening. I've been working on some BF2042 projects that I would like to finish and I'm sure this issue will be fixed eventually if it isn't already.Solved537Views1like5CommentsI got banned withou reason and notice
I got banned from bf 2042 but i dont know the reason. Before a BF6 i play a bit just as regular. Today at 10.02 i try play agia before bf6 realise and got the screen i got ban. I dont got notice becuseit. i cant appeal online now cuz timeout. Please help me. Best regards István.Solvedpista500010 months agoSeasoned Novice567Views1like13Comments
Javelin Anti Cheat encountered an error. How to fix?!
Here is a picture of the error. Game is on steam I have reinstalled drivers Running game as admin Made sure secure boot is ON Disabled all overlays Tried clean boot Added EA\AC folder to defender exclusions Verified the integrity of game filesSolvedoG-Noctix10 months agoSeasoned Newcomer478Views1like1Comment
EAAntiCheat is broken, making the game crash and the computer blue screen.
For several months now, whenever I manage to get BF2042 working, it's always through shaky workarounds and manipulating critical settings. Since purchasing the game, I have been experiencing a major stability issue caused by the wreck that is EAAntiCheat. Systematic crashes within the first two minutes of launching the game without any error reports, or blue screens ‘IRQL_NOT_LESS_OR_EQUAL’ pointing to eaanticheat.sys. I had the same problem with BF1, and last May, I managed to get BF2042 working again after several days of troubleshooting with the help of GPT. Adjusting PCores, updating the BIOS, downgrading graphics drivers, downclocking my components... I can't even remember which combination solved my problem. Last night, my game crashed, displaying an error message (for once) indicating that I needed to update my graphics drivers. So I innocently updated my drivers, and since then, I've been getting blue screens again with ‘IRQL_NOT_LESS_OR_EQUAL’ pointing to eaanticheat.sys at launch. After reactivating memory integrity (which I had to disable for the previous fix), I find myself back in the same situation I was in before last May: crashes without error messages within two minutes of playing. I'm really fed up. I've spent so much time since the release of their anti-cheat system troubleshooting, testing and performing risky manipulations that EA should pay me to do their job. It's truly scandalous for a company with so much money to offer such a pitiful experience, even more when mistreating its studios. If you have any solutions to offer, I'm all ears. I'm out of ideas. As things stand, there's no way I'm buying BF6, a new game ruined by this miserable anti-cheat system. My last hope lies with the gaming community, which has to suffer the consequences of this kind of production logic. Thank you for your time !Solved
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