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I am experiencing a progression bug in the FC Mobile Ballon d'Or event under "The Nominees" tab. After playing the match node, both my required objective (Win the match) and all optional objectives (Score a hat-trick and Reach a goal difference of 3 or more) show completed with green checkmarks. However, the node itself displays a continuous loading/refresh icon instead of a green checkmark, and the path remains stuck. As a result, the subsequent node with the padlock remains locked, preventing me from advancing through the event path. Replaying the match and restarting the app does not resolve the issue. Please look into a hotfix for this progression blocker.Subject: Complaint regarding the transfer market collapse
Subject: Complaint regarding the transfer market collapse and Ballon d'Or event progression in FC Mobile Dear EA Support / Community Managers, I am writing to express my deep frustration regarding the current state of the transfer market and the overall structure of live events in FC Mobile, specifically the recent Ballon d'Or event. As an active player, I am currently facing major issues that are completely ruining the gameplay experience: 1. The broken transfer market: The market is entirely frozen due to artificial price floors. I own a 120 OVR card that has crashed in value from 6 billion to 2 billion coins in a very short period. It is physically impossible to sell this card at the current market price because there are thousands of sellers stuck in the 999+ queue and zero buyers. My team value is evaporating with absolutely no counterplay. 2. Extreme Pay-to-Win and lack of vouchers: Progression in the Ballon d'Or event is virtually impossible for Free-to-Play (F2P) players. Division Rivals rewards have been heavily nerfed, and earning enough Draft Vouchers without spending hundreds of euros is unrealistic. Once the daily token limit is hit, there is literally nothing meaningful left to do in the game. Right now, the game does not feel like a football simulation; it feels like a daily chore where paying players get everything and regular players are trapped by an un-sellable market. I strongly urge EA to adjust the artificial price floors on the market, introduce viable coin/player exchanges, and make event rewards rewarding again for the F2P community. Best regards, henk from the NetherlandsRequest for 60 FPS Support and Performance Optimization on Samsung Galaxy A24
Please enable 60 FPS support for the Samsung Galaxy A24 (MediaTek Helio G99, 6GB RAM). The device is capable of running demanding mobile games at 60 FPS. Please review the device compatibility whitelist, frame-rate restrictions, and performance optimization for this model. A stable 60 FPS option would significantly improve gameplay. Thank you!S26 Ultra Snapdragon Missing 120 FPS Option (Capped at 60 FPS)
Hello, I am using the new Samsung Galaxy S26 Ultra featuring the Snapdragon processor. The 120 FPS option is currently completely missing from my in-game Video Settings menu, and my device is capped at a maximum of 60 FPS. My phone's system settings are already correctly configured (Game Booster is set to 120Hz 'Gaming motion smoothness', Adaptive refresh rate is enabled, and power saving is disabled). The issue is strictly that this specific new flagship device profile has not yet been whitelisted or optimized on the game's backend server. Could the development team please look into adding the Snapdragon variant of the Galaxy S26 Ultra to the high frame rate compatibility database in the next game update? Thank you!Problem with FC mobile
Hello EA Support, I'm experiencing a matchmaking issue in FC Mobile. Since the day after the Ballon d'Or event began, I haven't been able to play Division Rivals or any other PvP matches. Every time I try to find an opponent, matchmaking fails after about 29 seconds. All other online features work normally, and I'm playing on Wi-Fi. Could you please help me fix this issue? Thank you.
Hi
Subject: FC Mobile Stuck on Black Screen with Green Logo – Samsung Galaxy A35 Hello EA Support Team, I am experiencing a serious issue with EA SPORTS FC Mobile on my Samsung Galaxy A35. Since October 29, 2026, the game has been stuck on a black screen with a green logo and never loads into the main menu. I have already tried the following steps, but none of them worked: - Force-stopping the game and restarting my phone - Clearing the game's cache - Switching between Wi-Fi and mobile data - Trying the game with and without a VPN - Updating Google Chrome, Android System WebView, and Google Play Games - Uninstalling and reinstalling FC Mobile The problem still persists, even after reinstalling the game. Other players I know can access the game normally, so the issue appears to affect only my device or connection Device: Samsung Galaxy A35 Operating system: Android (version available upon request Could you please investigate this issue and provide a solution? I would like to play the game again as soon as possible. Thank you for your time and support. Best regards, FC Mobile PlayerFC Mobile Security Failure: Unauthorized Login & Unresolved Support Case
Hello EA Community Managers and FC Mobile Support Team, I am posting here because I have exhausted the available EA Help support channels without receiving a practical solution to an ongoing account security issue. My concern is not simply about recovering lost in-game currency. It is about an account that may remain accessible to another device despite having completed all recommended security measures. 1. How the issue started I initially noticed unexpected changes to my FC Mobile squad, including player positions, substitutes, and player upgrades that I had not authorized. Suspecting unauthorized access, I immediately took the following precautions: Changed my EA Account password. Changed my associated email password. Enabled two-factor authentication on both accounts. Reviewed my trusted devices. Checked all linked accounts. My FC Mobile game is linked only to my EA Account, not to Facebook, Google Play, Game Center, Apple ID, or LINE. Despite these precautions, the suspected unauthorized activity continued. 2. What EA Support told me I contacted EA Help multiple times and received responses from several advisors. Vedang: Explained that changing an EA Account password does not immediately terminate previously authenticated FC Mobile session tokens. This raised concerns that another device could retain access despite my security changes. Jahzeel: Confirmed that the FC Mobile support team does not have the tools required to investigate active session tokens, identify authenticated devices, or revoke existing sessions. I was directed to EA Live Chat. Mansi: Stated that Live Chat could not revoke existing mobile sessions, even through a supervisor. However, the explanation primarily referenced third-party authentication platforms, none of which are linked to my game. Veenu: Directed me back to the in-game support team, despite that team having previously referred me to Live Chat. When I requested a formal complaint, Veenu documented my concerns but could not confirm that a separate complaint had been registered, escalated, or assigned for investigation. I was ultimately advised to post on the EA Forums. This repeated referral process has left me without a clear security escalation path. 3. Further unauthorized activity and resource losses Unfortunately, the situation escalated significantly. On the evening of October 28, 2026, my account had over 20,000 gems and five saved draft tickets. When I logged in on October 29, I discovered that: My weekly reward of 10,000 additional gems had apparently been claimed and spent. My gem balance had fallen to approximately 1,500. All five saved draft tickets had been consumed. Player cards obtained through the drafts appeared to have been sold or otherwise disposed of without my authorization. The total discrepancy was at least approximately 28,500 gems, five draft tickets, and potentially additional player items. I did not authorize these actions. Importantly, I had already reported the suspected security issue to EA Support before this latest incident occurred. 4. Why this is a serious security concern I understand that password changes and two-factor authentication are essential account security measures. However, an EA advisor specifically explained that previously authenticated FC Mobile sessions might remain active after a password change. If an unauthorized device can continue accessing an account through an existing session, changing the password alone may not be sufficient to protect the game account. I am not claiming to have proven the precise technical cause of these incidents. I am requesting an investigation to establish what happened and how further access can be prevented. 5. What I am requesting from EA I respectfully ask an EA Community Manager to help identify the appropriate escalation procedure for the following: Session security: Can previously authenticated FC Mobile sessions be invalidated or forced to reauthenticate, particularly when the game is linked exclusively to an EA Account? Security investigation: Is there a technical team capable of reviewing relevant account access and in-game transaction records? Prevention: If session revocation is unavailable, what supported alternative can prevent further unauthorized access? Resource recovery: Is there any process for reviewing unauthorized gem expenditures, draft ticket usage, and player-item transactions? Formal complaint: How can a complaint about repeated support referrals and an unresolved security incident be formally registered and reviewed? I am willing to provide my FC Mobile UID, existing case reference, screenshots, and previous EA Help correspondence privately through an appropriate official channel. I understand that Community Managers may not have direct access to account security tools. I am asking for guidance toward an appropriate review process rather than another referral between the same support teams. My account security remains unresolved, and I am concerned that further unauthorized activity may occur. Thank you for taking the time to review this report. I would sincerely appreciate a substantive response from an EA representative."EA, Fix Servers & Unlock Our Graphics!"
Regarding FC Mobile graphics optimization: Why are graphics and 60 FPS settings still restricted on certain phone models? Even though the chipsets/SoCs used are powerful enough to run high graphics. It's a shame that graphics options are cherry-picked based only on specific brands/models rather than the phone's actual performance."Login failed
Title: FC Mobile Login Error 0x00000001 on Two Devices – Syria Hello EA Support, Since October 27, 2026, I have been unable to log in to FC Mobile Global Version in Syria, despite the game working perfectly for over two years. On my Samsung Galaxy A17, the game gets stuck on the loading screen. On my Samsung Galaxy S24, tapping “Start Playing” displays error 0x00000001. I have tried different networks, changed Private DNS, updated the game, Android, WebView and Chrome, cleared the cache, enabled automatic date and time, restarted both devices, and reinstalled the game. Nothing worked. Since the issue affects two devices and multiple networks, could you investigate a possible server-side or regional connectivity issue affecting Syria? Please provide a solution beyond basic troubleshooting. It's been like 2 day ago Thank you.H2H Disconnects During “Loading Gameplay” After Ballon d’Or Event Update
Hello EA FC Mobile team, I've been playing FC Mobile for about 3 years, and I've recently encountered a serious problem with Head-to-Head (H2H). The problem started around 3–4 days ago, after the Ballon d'Or event update. Before this, I could reach 50 stars in H2H and rarely experienced disconnections. Here is what happens: When I start an H2H match, the game sometimes stays on the “Loading Gameplay” screen for a long time, then disconnects me and returns me to the main menu. The game counts these disconnections as losses, even though I cannot play a single second of the match. My ping indicator stays green, and my internet works normally when I successfully enter a match. Sometimes I can finish one H2H match, but then I may experience several disconnections in a row. VSA works much better than H2H, and I can play several VSA matches without problems. Troubleshooting I've already tried: Cleared the game's cache. Reinstalled FC Mobile and logged back into my original account. Tested two different SIM cards/networks, including Safaricom. Checked that the problem persists despite these attempts. My phone is a Samsung Galaxy A07. Could the team please investigate whether this is a server-side issue, a match-loading bug, or another connection problem affecting H2H? I'm losing H2H stars because of these disconnections, despite having a stable-looking ping. Please help me find a solution. Thank you.Frame Drop Issue
Hello EA FC Mobile Team, I am experiencing a serious FPS/performance issue after the latest FC Mobile update. Device: Oneplus Nord Ce5 RAM/Storage: 8GB RAM / 256GB storage Before the latest update, my device was able to run FC Mobile at 60 FPS smoothly. After the update, the FPS has dropped to around 30 FPS, even when my phone temperature is only around 32–35°C. I have tried changing the in-game graphics and performance settings, restarting my phone, and closing background apps, but the FPS still remains around 30 FPS. My device hardware has not changed, and this problem started after the game update. Before the update, I could maintain 60 FPS on the same device. Please investigate whether the latest update has incorrectly limited or changed the FPS support for the Oneplus Nord ce5. I would really appreciate it if the game could be optimized/fixed for this device so that I can get 60 FPS again. Thank you.Bug gauntlet quest
Hi everyone. Well, an entire month has passed, and I still can’t complete this task to claim my rewards. The task simply wouldn’t register as completed. I finished the mode with 45 out of 45 stars and even received the emoji, but the task still remained incomplete. Now, after a whole month, the developers have simply removed the mode. What am I supposed to do now? This is really getting ridiculous. I’ve contacted in-game support multiple times, but they just keep telling me to wait and giving me the same answers. I’ve tried everything: logging into my account from different phones, reinstalling the game, clearing the cache — nothing helps. Has anyone else experienced this problem? I’m honestly on the verge of deleting the game because of this kind of treatment.
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