I am also having the same issue. I don’t understand why they do not have a better system for this. I even changed the email associated with my gamer tag because it was an Xboxlivefamily.com email.
I feel like with all the information given to Microsoft, they should be able to vouch for you and at least get them to have EA unlink the account because it is the incorrect email and whatnot. I have been playing ea games offline and I just got game pass ultimate. I am very frustrated with this and hope that they update their system of account recovery because right now, several of us can’t play games that we purchase from EA.
Yeah it is so annoying I have not played for weeks we'll actually I have not played at all
I'm just here to say that I seem to have resolved the issue on my end. For those who already know what the problem is, this might not help but for me I was literally barking up the wrong tree in my trouble shooting.
The long and short of it is that I had already linked my xbox gamertag to EA, likely years ago and I've since forgotten about this and have been using a different EA account since. The error message is not indicative of what is happening. The problem was that my gamertag already had a linked EA account and when I used account recovery I was recovering a new/different account because I had completely forgotten about the old one.
A more detailed write up.
When I try to login using xbox live (to perform account linking) I am greeted with an error (the one that this thread is all about, expired ea credentials). No amount of account resetting for my EA account resolved this. This is because I was in or resetting the wrong EA account.
What happened for me was that years ago, back in the days of XBox 360 I played a game that needed Origin account, probably Assassins Creed Unity or something like that.If you read my unique EA ID here you will likely realise that this account is not something I wanted, it is entirely throwaway sign up to get into a stupid game in what feels like a million years ago... So I haven't been playing EA with Xbox in forever, I moved onto PC, Nintendo and Playstation somewhat, I had long forgotten about the account to the point that I made a new one with new e-mail and everything. Then gamepass shows up with EA Play offerings and here I am, I need to link my gamertag with EA (which I had done ages ago but completely forgot).
I am lucky that I still retain my old e-mail and can verify it. I can probably unlink this to my gamer tag and link my new account but meh.
For those who suspect that they may have a similar problem you can try to recover your old account as I have or maybe see if ea support can do an unlink for your xbox gamertag, assume the original ea account cannot be recovered and go from there.
Maybe check into your xbox 360 days and see if there are any EA games you played or your family played that may have forced an account you (this * should be against the law imo). Try to identify some info like what you played, etc. You might be able to use achievements for this. I don't know if MS has any info on what account is linked to the gamertag, it might be worth a check. Ea should at least be able to confirm the account has been inactive since forever. If you haven't moved maybe you can even try to confirm IP or something, see what can be done. Good luck.
Same
I've just encountered this problem and it's pretty frustrating.
I solved this for myself, here is how:
1. I signed into Xbox.com.
2. On the account settings, I opened the Contact Preferences section
3. I noticed that the contact email is not the same as the EA Login email.
4. I signed into EA.com using the email address from step 3 - I had to restore access to this account, etc.
5. I then signed out from the EA Desktop app, and signed back in using my Xbox account. Voila - I can play EA Play games.
I hope this helps someone out there...
It is May 2022...this is still an issue. I originally used a verizon.net email which no longer exists. Verizon dumped their residential email. Gone. No more. I cannot possibly reset an email that is no longer supported or exists. I've called EA support multiple times and spent hours speaking to them via online chat and the phone. No help at all. They keep telling me to call the provider even though I keep explaining there is no provider for that email anymore. They are willing to do nothing. I cannot play EA play games or any other EA game that I once played and was connected to that account. I attempted to get creative on my own so I started a brand new EA account under an email address that I just made for Gmail. I did went to xbox.com an added that email as an alias and once that was done I made at the primary. Now my Xbox console shows that new Gmail address and I have an EA account that is also linked to that new Gmail address. I thought I had fixed it however no... the games on my console still associate with the old email. I even deleted the game on my console and all saved data including cloud and data and then reinstall it and it's still links to the old email
Just ran into this issue today. Tried live chat and got shut down, called and same thing. They want info for an account i made years ago, that doesnt even have the information listed that they’re asking for. Called Microsoft and now I’m trying to recover the ancient email. Beyond frustrating
Wow what an absolute help your answer is. Tell me are u always this worthless ea?
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