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There is no EA Connect button.
I'm on PC and the button to link my account so I can claim my Kessel Run rewards is just not there. At the time of typing this I've been in contact with EA Support for five hours now and nobody has helped. I've gotten shuffled between seven different people and have been completely ghosted by this point.Ghosted by EA Help Team
Good afternoon. At the end of the most recent SWGOH ERA event, along with other rewards, I was supposed to receive 5 lightspeed tokens for reaching certain milestones during the game. Particularly having all the ERA Characters at 5 stars before the end of the ERA, and complete the ERA assignments/events. I submitted a help ticket in-game. (Which is still sitting open.) For a few days the help team kept asking me to describe the issue, provide screenshots, give account information, verify account information, etc. When I finally satisfied all of their needs they said thank you and they'll look into it. Then everything went quiet. I waited several days, then started asking for some form of update. Every few days I return to that ticket and ask for an update. Nothing, silence. It has now been 15 days since the ERA ended and I am still met with only silence. But the ticket remains open. Attached are a few screenshots from the conversation. Please respond to this with information on how to proceed?Keep getting connection issue
Every since I upgraded to One UI 9.0 I have had connection issues. I can connect to the game on my wifi at home but if I'm fighting a battle at home it doesn't finish. I can't connect at all anywhere in Austin if I'm using my cellular data. I've had no problem with my cellular data in other cities or playing the game on my work wifi.Conquest Pass not granted.
Hi, I purchased the conquest pass at the start of the event. I was charged the £9.99 however I received a message saying that the content would need to be processed which could take up to 72 hours. I have still not received the pass after the 72 hours, I have tried the restore purchases button which hasn't done anything so I am reaching out here to see if I can get a resolution. I have proof of purchase and can provide any details needed. ThanksCompensation for Episode Pass+ Error
Hi holotable friends, I purchased the episode pass + to be able and unlock Adelphi Ranger to 7 Star by the end of his marquee week. However, I was screwed over by a technical error on CG’s side that prevented me from receiving the episode pass+ until today when the marquee event ended…. I was able to prove I bought the pass on day 1 and showed support the proof. They finally granted me the episode pass+ but I missed out on the entire week of higher tier event marquee farming. I asked if I could please be compensated with AT LEAST the character shards I missed out on (didn’t ask for zetas or era/relic mats that I also missed out on) and I’m told they are unable to give me the ~30 character shards I missed out on because they can’t provide event rewards like that and I would have needed to do the events to get them. BUT CG PREVENTED ME FROM PARTICIPATING IN THE EVENTS BECAUSE OF THEIR ERROR!!!! So now I’m just being punished for not being able to participate in the content that I paid real life money for? At the very least I feel like I should receive some compensation for the stress and inability to participate in the paid content I spent money on. Receiving the episode pass + a week later than when I purchased does not count as said compensation since I was negatively impacted over the marquee farming week until the error was fixed. This will probably be my last time spending real life money on this game if I’m being punished by CG for an error that occurred on their end that prevented me from participating in paid content. PLEASEEEEE at least find it in your heart CG to compensate me the crystals to buy the 5 pack Adelphi Ranger character shard bundle to make up for the ~30 character shards I missed out on due to an error y’all’s end. Please and thank you 🙏 (I can post any screenshots needed or any additional information! Just ask)CG scamming me out of time and money
CG took my money for the episode pass + and didn’t give me access till after the marquee event week. I requested compensation for this by adding the 30 of the character shards I missed out on or 5999 crystals to buy the 5 pack character shards to somewhat make up for this error and Swgoh/EA support told me to get bent and spend more money if I want character shards. I’m requesting a refund right now and they told me to contact apple even tho I bought it through EA…. I will never spend another dime on this game if this is how the company treats its customers that are spending real money to support this game and access paid content. If there is any EA/CG person out there that has any kindness in their heart to help me get compensated for this error that happened on y’all’s end please reach out and let me know.Cassian andor (undercover) journey guide not available
I have completed all of the required prerequisites for this event and I am still unable to access the event even though the event is supposed to become active again a week after the end of an era, was this false information? If so when will i actually be become available again?Error 9.0 After Trying to unconnect
Whenever I try to unlink my account from Android, I get “Error 9.0 – Restart.” I first noticed this after purchasing with success a Lightspeed Bundle last month, though it may have started earlier, as I hadn’t tried to unlink before then. Because of this, I can’t connect to my account on the PC client. It prompts me to link the account to EA, and the login never completes. My internet connection is fully stable, and I have other accounts that connect to EA without any problems My Ally Code: 539-276-142Account Recovery/ In Game Support
This morning I accidentally imported the wrong account onto my Game Center login. When I went to try and log in to my main account, I could no longer do so as the wrong account was now linked via. Game Center. Now I have no way to access my main account in which I have spent countless hours playing, because the wrong account took its place. When I tried to submit a ticked via. in game support, it has been an incredibly frustrating experience. Every time I respond to them, they pass me off to another support person who has different answers and asks the same questions. They are absolutely not interested in actually helping me, only to pass me off until I eventually give up and stop wasting time. I just want my old account back. What can I do? My account still exists out there but without a Game Center or EA Connect login, I can’t access it. I need help and I do not know where to go to find it, and I would hate to have to restart after playing the game since it came out. Please help!Subject: Follow-up on unresolved SWGOH loading issue
Hello, I'm following up on my support request, as I have been waiting for a response for almost a week. I am still unable to play Star Wars: Galaxy of Heroes because the game gets stuck on the loading screen after the second tutorial battle. The game has never reached the main menu on either device. Here are the details: PC (EA App): loading gets stuck at 83 MB out of 106 MB. iPhone: loading also gets stuck after the second tutorial battle when connected to the same Wi-Fi network. Both devices use the same communal Wi-Fi network in Sweden. I have updated EA App, repaired the game, checked Windows Firewall settings, verified that Windows date and time are synchronized, and checked my VPN and proxy settings. The issue persists. I also checked the PC game log (Player.log) and found these errors: Curl error 35: Handshake failed. UnityTls error code: 7 HTTPRequest not Finished, State: {ConnectionTimedOut} Could you please provide an update on my case and investigate whether this issue is related to the game's resource download or its connection to the servers? I would appreciate any further troubleshooting steps that could help me access the game. Thank you for your time and assistance.No Acces to My EA Account. Trying to disconnect shows Errorcode 9.0
When I try to unlink my Account I get an Errorcode 9.0 and have to restart the game. Issues: - If I try to disconnect my Account (Settings > Connect > Unlink account) it gives me the Errorcode 9.0 and crashes the game. - The EA account currently connected is not accsesible anymore. - I can't connect with a different EA account due to beeing unable to unlink the old one. I can proof ownership of the Account, as it is connected to a Google Play account. I hope this can be routed to a member of the team responsible for such issues as I didn't get any response through the in-game support ticket. Please identify by my Google Play account, that is connected. Details - Ally Code: [157-459-728] - Current verified access: Google Play (Android) - Error: Error Code 9.0 on EA unlink If there is any additional Info needed I am happy to provide it. Thanks for the help.Constant FPS loss on S24+
This has been happening for a while now, but the last week it's happening every time I load into a battle, or switch a menu that requires a load. FPS drop is fixed temporarily if I minimize the App and then go back in, but I shouldn't have to do this every couple minutes just to play. Recently it's now been happening in the middle of battles. Battle will load in fine but after 30 seconds, it getw choppy and slow.
STUCK TO 10 FPS IN GAME SINCE THE ONE UI 9 UPDATE ON SAMSUNG S24
Hello, since the latest One UI 9 update on my Samsung Galaxy S24, the game is stuck at 10 FPS whenever I launch it. Sometimes, it goes back up to 30 FPS for about 15 seconds, but then drops back to 10 FPS. The game is completely unplayable. Thank you for your understanding.Error Code 9.0 when unlinking EA account — need server-side unlink
Hi, I'm stuck with the Error Code 9.0 unlink bug in Star Wars: Galaxy of Heroes and in-game/EA support haven't been able to help, so I'm hoping a community manager can route this to the game team. What happens: - When I try to unlink my EA account (Settings > Connect > Unlink account), I get "Error Code 9.0" and the game restarts. It never actually unlinks. - The EA account currently linked to my game is no longer accessible to me, so I can't unlink it manually by logging into it. - Because that broken EA link still occupies the slot, I can't link a new, working EA account either. Proof of ownership: - I have full, verified access to my game account through Google Play (Android), so I can confirm the account is mine. - The EA email is the part that's broken, so please identify me by my Ally Code, not by the EA account. Details: - Ally Code: [923-729-297] - Current verified access: Google Play (Android) - Error: Error Code 9.0 on EA unlink (screenshot attached) Request: could a member of staff please forward this to the Capital Games / SWGOH team so they can force-unlink the EA account server-side (or swap it), so I can then link a new EA account? My goal is to be able to play on Apple/iOS devices, which needs a working EA link. Happy to provide any additional info needed. Thanks a lot.Cantina lagging/movement
Hey all, Is there anyone else experiencing lagging in the cantina? I'll open the game fine, and then move to one of the game modes (Coliseum, Grand Arena, Galactic Battles) but then when I return to the main screen (cantina) there's a lag that makes the game nearly unplayable. If I then try to go back into a game mode, and back out it's operating normal again most times but that still takes 15s. Very hard to play like this, having to go back and forth. This started this Sunday/Monday when the icon changed on the mobile app on android. Is this happened to active else?
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