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[SW:GoH] [PC] update permanently stuck at 81%
Hello, I'm posting here because after more than a week of contacting EA Support every day, neither of our issue has been resolved. Since the latest SWGoH update (new characters), the PC version is permanently stuck at 81% (93 MB / 116 MB) while downloading game resources. The game never progresses beyond this point. We have already tried: force closing the game and EA App rebooting the PC clearing EA App cache using Repair deleting the SWGoH cache deleting the entire AppData\LocalLow\Electronic Arts\SWGoH folder uninstalling the game deleting all remaining files from Program Files and AppData uninstalling and reinstalling EA App reinstalling the game on another drive creating a completely fresh installation Despite all this, the download always resumes at 93 MB / 116 MB (81%) and freezes at exactly the same point. The Player.log contains no HTTP, SSL or timeout errors. Even more confusing: another Windows 11 PC on the same network downloads the update successfully; an iPhone on the same network also downloads the update successfully. This strongly suggests that the problem is not related to our Internet connection, but possibly to this specific EA account or to the resources being delivered for this installation. At this point, my son has already missed Grand Arena and was unable to complete the current Era because he cannot access the game. Could someone from EA please investigate both issues? If these are account-side problems, I would also appreciate compensation for the content and rewards he has missed while waiting for support. Thank you.
Unable to claim web store daily crate.
This has happened before and I was unable to claim the free rewards for a number of days. I go to the usual spot and see “Oops! something went wrong here.” I’ve seen previous threads but no actual solution anywhere. I’m accessing the web store on my IOS device and account is linked/other parts of the web store work perfectly fine.No daily raid Ticket count
Since yesterday evening German time the Game does Not Count raid Tickets for me. When i was playing Yesterday the Game Said there was a Server maintenance so i stopped playing. At around 10 PM German time i started again everything seemed normal. My daily Tickets were at 582/600. I did used around 430 Cantina Energy but the raid Ticket counter stayed at 582/600. This morning after the guild reset. I had 0/600 used 144 Energy for light side Battles and IT IS still at 0/600. So seems like Energy spending does Not give me raid Tickets anymore. It did Not Count on the PC Version or one my Android Phone version. Allycode is 819465768Double Billed
Hi! I was trying to buy a single purchase bundle and received a pop-up saying the order was cancelled. Since I couldn't seem to buy anything from the in-game store at the moment, I went to the web store and was able to purchase the shard bundle and receive it. However, it appears I was billed for the order that showed as cancelled from the in-game store. I attempted to contact in-game support and the ticket was instantly closed saying that I'd get some crystals instead and I should just accept that. I didn't buy crystals. I didn't even authorize two transactions. A bug occurred and the order came back as cancelled while also billing me. I'd just like a refund due to being double-billed. Thank you for your time! Ally code: 422218566Day 3 of era still do not have correct loaned units
The calendar bug from day 1 (7/28) has caused me to miss out on 5 levels on my loaned units. This is causing me to already lag behind what others at my investment level are at. I bought the episode pass along with many others in my guild. We like to use coliseum as a competition amongst the guild, who can get higher, find better comps etc. Due to this I can confidently say where my units should be vs where they are. My units are currently loaned level 12 Mara Jade level 14. Others in my guild with same investment amount are loaned level 17 Mara Jade level 17. I have already missed out on 70% of tier 2 krayt and the mat rewards that come with that vs the 6% i was able to get as well as 40% of zeffo instead of the 5%. This has also pushed me down tiers in the overall rewards costing me 300 on day 1 and likely 600 on day 2. i do not want to be behind all era because of a bug. 5 loaned unit levels is a huge amount to not have. My ally code is 559-222-379 Update: day 3 still nothing. Not even a hey we’re looking into this. Lost 1800 era currency in 3 daysDude....where's my shards?
I purchased the 12,990 crystal shard pack for Mara Jade shortly after she became available. I got 77 shards from this pack (horrible RNG...) and I should have been able to unlock her to 5 star (I hadn't claimed any other shards from episode pass or Mara event). When I was in her character screen, before I went to star Mara up, I noticed the level 0 icon was lit up (like it would be when we needed to level up a character to 85 using credits many moons ago). Out of curiosity I clicked this to see what would happen. The usual prompt would appear to level up Mara to level 85 costing 3mil credits and I clicked level up. Game crashed....I reopened the game and all of the 77 shards I purchased, gone! I contacted EA help who were expectedly useless. They said they could see from their end it was purchased successfully even though they confirmed I only had a 4 star Mara at this point (after claiming episode pass and doing what events I could). So due to this bug, I spent 13k crystals for nothing and I am losing out on the additional tiers of Mara's event.
unable to complete the update
Every time the PC version of the game updated, it used to take five days for the installation to finally complete. Now, I’ve been stuck at 80% for at least 15 days—ever since the new background featuring Dark Jar Jar appeared. I’ve tried repairing the files, letting it run, and uninstalling and reinstalling the game dozens of times, but nothing works. Is there a solution? Using the phone version takes four times as long and is a real hassle. Thank youSomeone is logging in and playing my account
For the past few days someone has been playing on my account and I have changed passwords and set up 2FA and no change. I’ve used the ea help in game and nothing. My name is pls stop in an attempt for them to stop playing on it. I’ve spent money and have the email and transaction history.Maintenance during GAC
Why have the game accessible during maintenance? I had 3 resets and 2 of them happened after GAC matches. I went from having a genuine chance at winning to not even being close. I normally don't have a problem at little inconveniences like this but it was actually disheartening this time because I'm trying to break into Kyber from Aurodium 1 and this badly hurt any chance of that happening this season.
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