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My Email Has Been Hacked and can’t recover the account, Please Help
I had my email hacked years ago, My EA account was linked to the email and I no longer can get access to the email to change the information needed to verify it, I have personal information tied to the account. I can’t request to do anything because the security questions was changed and they added a second email and phone number to the account preventing me from recovering the account.. Ive been waiting for 6/8hours for a response from the support team and all I’ve been getting is links that continuously Loop me around and mislead me, Can i talk with someone from EA support thats not a Bot or NPC please and thanks.
EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
Can’t Log In: Password Reset Fails and Credentials Marked Expired
I have tried starting the beta and I am told my credentials are expired. How? I follow the prompts to be send to an error 404 page. I reset my new password and this does not do anything. How can I get on to play BF6 Beta? Did I just waste $150 on buying this? CM edit: title editSomeone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:EA@e.ea.com, I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.
How do I get in contact with EA with no live chat option?
EA live chat support was telling me that The Sims Medieval was not linked to my account despite my having purchased it in 2015. They requested an invoice for a purchase I made a decade ago as "proof", which I've finally found. However, they seem to have locked my ability to use the live chat function and there is seemingly no way to contact them via phone or email. How in the world do I contact this company to regain access to a game I bought and paid for???
Can't unlink or sign into EA account because email is deleted
This seems like a very unique issue, but basically I have been using an EA account that I made about 10 years ago to play Battlefield 4 and other EA games like battlefront on the Xbox, etc. I have since been using a different email for my daily life but tried to get early access to the BF6 beta, which requires you to sign into your account to get the code. The problem now is that they are sending a 2-factor authentication code to this old email that I haven't used in almost a decade which I cannot sign into anymore because it looks like Yahoo decided to delete it (probably due to inactivity). So I now cannot get access to these verification codes to sign into the EA account, I cannot get the beta code, and when I tried logging into BF4 last night they said I needed to sign into my EA account again to play online (this has never happened before). AND NOW I can't play any EA title because I can't verify my email anymore, so my Xbox account is just linked to this dead EA account that I am unable to unlink or delete to make room for a new account (the one I'm using to make this post and hopefully link to my Xbox profile). Is there even a solution to this? EA support has been very slow and I'm bummed that I can't play any of these games anymore. I know I brought this issue onto myself but I wasn't really thinking about these things when I was young.unable to log into help.ea.com/tech support verification email no longer exists
Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes. I am unable to use EA Help/tech support because of that. When I try to change that e-mail to the new account it simply insists on sending a verification code to the non-existent email account. I can't delete my entire EA.com account and start a new one, because the email I use to create an account is already in use; so it simply tells me to log in.
Why no HUMAN CUSTOMER SUPPORT?
I KNOW this will probably get shut down real fast cause I don't have a "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about our issues. Not just through forums, but on phone. Some things are hard to explain. How is it that a company as big as yours does not offer that? A suggestion would be offer remote support to those that need it. Like me!!! We are not all geeks, some of us just like to play a game but don't know much bout computers. It's very frustrating when you can't play and can't get the help you need and you've paid all this $$ for these games. But yet the company don't offer much at all at customer support or tech support. It's sad . Ok go ahead shut me down, lol.....I'm done venting.
Unlinking from Account with wrong email
So, I'm trying to unlink my PSN account from an old EA account with an email that I never put there. I have no was to access that email, so therefor I can't gain access to that account to do the Unlink. I have no was of contacting EA help support. When I click on contract us and submit my issue, there is no link to live chat at all. Idk what to do, I'm really annoyed.Can support help me?
Hi guys. My account has been breached by someone with a Russian email address. I have absolutely no ability to livechat using the EA support links. The chat doesn't appear and my tickets get closed each time. This is really frustrating! I waited 3 hours yesterday and my ticket got closed.. it happened today too. Do I have any recourse? Is there a support email I can use to get someone to talk to me? Twitter/X? Thanks
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