Issue with EA Support
I have issues with EA support. I am an owner of a steam account. The account got hacked in the past and when it was hacked the hacker created an EA account with steam and linked the steam to it... Because of that i cant currently play any EA games due to itself needing verification. EA Support is so broken they just dont understand that i dont have access to the account, i cannot verify myself or anything. I just NEEED my steam to be unlinked from the EA account. I dont need the account i dont care about it.. They just wont let me do it. they want to verify me with some kind of console which i dont have and things around that. Please if any EA Staff, or anyone knows how to do this please let me know... Thanks
Win 11 - EA App opening itself
Sometimes, when I'm doing something entirely unrelated, the app will decide to open itself for no reason. Even when I have SPECIFICALLY right-clicked on the icon in the Notification Area and told it to Exit. It'll just decide to open itself a few minutes later, over the top of whatever I'm doing. This isn't it launching on startup (it's not even in the "startup apps" section of Task Manager, and Run On Startup is disabled in the options), this isn't it auto-updating games (there are no updates available, that's why I launched it the first time, and then closed it) (and also "continue updates when the app is closed" is disabled), it doesn't seem to be updating the app itself (again, it was open less than an hour ago with no indication of updates). It's not caused by me opening Ubisoft or Xbox app, and them subsequently opening the EA App because they're linked. It's not caused by me opening a game I own on the EA App. I'm testing a possible solution of disabling "Install updates automatically" in the Application settings tab. I've heard a possible solution of disabling EABackgroundServices in msconfig, but I'd really rather avoid touching anything in there, if possible. But why on earth is it launching itself, in front of everything, without me touching the icon?Bring The Lord of the Rings: The Battle for Middle-earth to Steam
Hello EA, I would like to request that you consider bringing The Lord of the Rings: The Battle for Middle-earth, The Battle for Middle-earth II, and The Rise of the Witch-king to Steam. These games remain some of the most beloved RTS titles ever made, and there is still a large community that wants to purchase and play them legally on modern PCs. If possible, it would be amazing to see them re-released or even remastered with Steam support. Thank you for considering this request.Can't use my Steam purchases after recovering my hacked EA account
Hello everyone, I would like to share my situation because I believe there is a gap in the current account linking policy that affects legitimate players. A while ago, my PC was infected with malware. As a result, several of my online accounts were compromised, including my EA account, Instagram, Discord, and Ubisoft accounts. The attacker gained access to my EA account without my permission. During that time, they used my account for activities that violated the EA User Agreement, resulting in a permanent ban. Later, I contacted EA Support and successfully recovered my EA account after proving that I was the legitimate owner. I understand that the Terms of Service team reviewed my appeal and decided that the ban would remain. While I am disappointed, I respect that decision. However, my issue today is not about removing the ban. My Steam account is still permanently linked to that banned EA account. Because of the permanent ban, the Connections page is locked, meaning I cannot unlink my Steam account myself. I contacted EA Support again and asked if they could simply unlink my Steam account so I could connect it to my current EA account. Unfortunately, I was informed that this is against EA policy because unlinking the Steam account could be considered bypassing the relationship between the banned EA account and the linked platform account. This leaves me in a situation where I cannot use EA games that I legally purchased on my own Steam account, including EA SPORTS FC 26, even though: I recovered my EA account through EA Support. I am the legitimate owner of both my Steam account and my current EA account. I am not asking for the permanent ban to be removed. I am not trying to bypass the Terms of Service decision. I simply want to use the games I legally purchased on Steam with my active EA account. I completely understand the importance of protecting fair play and enforcing EA's policies against cheating and account abuse. However, I respectfully believe that situations involving verified account recovery after account compromise deserve a separate review process. Currently, there appears to be no solution for players in this situation. Even after recovering ownership of the account, legitimate purchases remain permanently inaccessible because the linked Steam account cannot be moved. I hope EA will consider reviewing this policy in the future, especially for verified account compromise cases where ownership has already been confirmed by EA Support. Thank you for taking the time to read my experience.
Request for Ukrainian localization in EA App / Customer Feedback
Dear EA Support and Development Team,I am writing to request the addition of the Ukrainian language to the EA App interface and store.As a gamer from Ukraine, I want to purchase and play games in my native language. Currently, competitive platforms like Steam fully support the Ukrainian interface and currency, which makes them much more accessible and user-friendly.Unfortunately, the lack of Ukrainian localization in the EA App forces me to stop buying games on your platform. I prefer to support developers who respect and support my regional community.Please consider adding Ukrainian language support to the EA App in future updates. This step will definitely improve the experience for thousands of Ukrainian players and bring more customers to your store.Thank you for your time and understanding.Best regards,Vitaliy.
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