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Unable to remove linked EA account
The EA chat people were unable to help me, so I am seeking help here. The situation: My Xbox game pass account, the only one, that I have had since 2010-2011ish is under my control. My EA account that I have had since well before the monthly pay to play services is under my control. A second EA account, that I do not have access to, which I believe is an ex-roommate is linked to my Xbox game pass account. Microsoft cannot remove the link for some reason. EA chat people want me to validate that the second account is mine... it is not and I cannot reach the ex-roommate. I can verify my Xbox/Microsoft account, I can verify my EA account, but I am unable to link them. Anyone have any ideas? I have been working on this issue for 5 hours, worked with 2 Microsoft reps and 2 EA reps. Microsoft points finger at EA, EA just tells me I must know that other account. Edit: Made a picture to help signify what I think is happening: Also, I have now dedicated 10 hours to this issue. Contacted 3 EA reps, and 3 Microsoft reps. Microsoft points their fingers at EA and says EA can only unlink accounts. EA says, I have to validate/verify the "Not My Account" is mine before the can unlink it. WAIT WHAT? How do I verify something not mine? One of the EA reps said it would be easier to just make a new Xbox account. Edit 2: Adding more information. Here is the info they want me to verify on an account I do not have access to, or is it mine: IP address: Last 4 digits of credit card: Date of birth: Billing address: Phone number: Two specific game versions on account and purchase dates: I am starting a running list of complaints: Chat technicians lie. They reference you are able to access a log of the chat after the chat is closed. This is in attempt to get you to close the chat so they don't get dinged maybe. I am not sure, but I was unable to locate any chat log. I cannot see any of the logs prior tied to my case. Chat technicians, claim to not have access to all actions taken on a case. Think review previous chat logs. Answers HQ Community Managers parrot canned phrases to use their Chat script reading support, despite reading the actual posts. Think Copy/Paste a canned response. Edit 3: I just thought I had a break through. When clicking on EA Play via Xbox app instead of showing the error that another account (not mine) is already linked, it prompted me to log into my EA account! Just kidding, heading back to Xbox App and attempting to go into EA Play says.... wrong account linked. Please assist!Solved44KViews110likes5CommentsEA account linking to a new Xbox Account
Hi, I have an EA account, have had so for years. I have a reasonable amount of paid content on it, 20+ titles. I also have an Xbox Game Pass for PC subscription and have been eagerly awaiting access to the EA Play library since it was announced last year. The EA play content comes up on my Xbox Game pass for PC as being available, that's great! Looks like I have to install a Beta of EA Desktop which appears to be replacing Origin. Fine I guess, another launcher, but hopefully it will play nice with GOG Galaxy 2.0. Go to sign in and it tells me that my EA account is already linked to a different Xbox Account. I have to think about this as I don't recognise it, then I recall this is an old, old, Xbox account from when I had an Xbox 360. I don't ever recall linking this to my EA account, but no big deal, or so I thought, I'll unlink this old Xbox account that I don't use and link it to my current Xbox Game Pass for PC account that I use and pay a subscription for when I log back in. No dice, I know see a message that says I can't link my EA account with my current Xbox account because it has previously linked to another Xbox account in the past. So I think this is a bit odd, I know I can't merge my Xbox accounts, the old one with the new, I've been down this road with Microsoft before. So maybe I think I'll create a new EA account and link this with my current Xbox Game Pass account and then have that merged to my current EA Account - the one with all my content. Time to head to help.ea.com - I have a lengthy discussion with someone on the chat. Apparently, no, they cannot merge a new EA account with my existing EA account because I have linked my existing EA account with Steam. This happened out of necessity I think when I purchased EA content on Steam last year. Okay, so maybe I can have my existing EA account signed into Origin and the new account signed into EA Desktop Beta? Nope, the credentials are shared. So creating a new EA account won't help. Okay, maybe tech support can assist me with linking my current EA account with my current Xbox Game Pass account? No, this is restricted because I have at some point in the past linked my EA account with an Xbox account, one that I don't use. I asked the tech support rep about this restriction, what is the reasoning behind this restriction, will this restriction be reviewed in the future, and if so will I be contacted about this? I was informed that I should make a post here. I am a bit frustrated by the experience. It seems like an arbitrary restriction, all I want is to access all my EA content in one place, the stuff I paid for and the EA Play content I am entitled to with my Xbox Game Pass for PC subscription. Two EA accounts is not the answer, especially as I own multiple devices and EA Desktop Beta and Origin share credentials. Can anyone help with this? Who can I contact regarding this restriction? I know I might be a bit of an edge case, but I figure that with the EA Play content available through Xbox Game Pass for PC now that I can't be the only person in this predicament. ThanksSolved37KViews70likes406CommentsEa Play games in the Xbox Gamepass (PC) should give players Xbox Achievements
Hello! So yesterday in PC (March 18th 2021) a lot of EA Play Games were added to the Xbox Gamepass Ultimate library, that was awesome and we loved it. But, believe it or not, achievements are very important for gamers (at least in the platform they use the most, in which they should have all their achievements). And the sad thing about yesterday is that not a single game that was added has Xbox achievements in PC, but they do have achievements in Xbox consoles. Could this please possibly be worked on for a future update so also PC has Xbox achievements? This was done in steam a few months ago (source: https://store.steampowered.com/news/group/36135791/view/4081904627757326159 ) so it should be possible to do it again in the Gamepass, right? Also, this question was asked in 2019 and I'm posting it again cause the original one was never answered and it was closed so people can't participate in it anymore. (2019 post: https://answers.ea.com/t5/EA-General-Questions/Make-Windows-Xbox-Achievements-available-for-Origin-games-on-PC/m-p/8400090/highlight/false#M325950 ) Please consider this statement, thanks.shaggytoph4 years agoSeasoned Adventurer15KViews56likes37CommentsI have Xbox Game Pass Ultimate, but EA Play isn't working
Title. I just renewed my Xbox Game Pass Ultimate membership, but whenever I try to download a game via EA Play, it tells me I still need to buy an EA Play membership. If I try to purchase an EA Play membership, it tells me that the subscription is not available.Solved147KViews38likes76CommentsEA Play Info
Hello everyone, I wanted to share a small amount of info about EA Play that might help you out and answer some common questions. I will keep this updated and add more info as time goes by if necessary. What is EA Play? EA Play is a subscription service that offers you the ultimate game destination for anyone who loves EA titles. Membership gives you more of your favorite Electronic Arts games – more rewards, more exclusive trials, and more discounts. What is included with EA play? Unlock exclusive challenges and rewards, member-only content, early trials of new releases, and access to a library of top titles. Play select new-release games for up to 10 hours even before they launch. Get more to play with unlimited access to a collection of Electronic Arts fan-favorite series and top titles. Save 10% on all EA digital purchases on Consoles including game downloads, Season Passes, points packs, and DLC. You can view the full list of playable games available with EA Play for your console here: Xbox, Playstation. If I play an EA Play early access game trial will my progress carry over? Yep, all your progress will carry over, so you can pick up where you left off if you decide to purchase the game. Will I have to purchase the game once the trial period is over to continue playing? When your trial expires you will need to purchase the full game to continue playing on the release date, although some titles will offer early access if pre-ordered. Is EA Play cross-platform? No, unfortunately EA play requires a separate subscription for each of the following platforms Playstation Xbox Origin - PC Steam - PC Can Steam and Origin players play together? Yes. Whilst both are still separate platforms and require separate subscriptions they do get the ability to play together. How do I access my EA Play games? You can access all available EA Play games for your console by downloading and using the EA Play Hub App, free to download from the store. Alternatively you can download the games directly from the store. For PC players you can access the games through the Origin or Steam Client. What is the cost of EA Play? EA Play is just $4.99/£3.99 a month or $29.99/£19.99 for a full year. How do I subscribe to EA Play? You can sign up through the EA Play website here or by using your console explained below. Playstation Find the EA Play console app on the PlayStation Store On your PlayStation 4, go to the PlayStation™ Store. Search for EA Play. Install and launch the EA Play Hub app. Sign up for EA Play in the app Launch EA Play on your PlayStation 4. Click Sign Up Now. Select either a monthly or yearly membership. Continue to the next page to pay and finish signing up. Xbox Find the EA Play console app on the Xbox One Store Select the Store tab on the Xbox One home screen. Select Apps. Search for EA Play. Install and launch the EA Play Hub app. Sign up for EA Play in the app Launch EA Play on your Xbox One. Scroll right to Learn More. Click Sign Up. Select either a monthly or yearly membership. Continue to the next page to pay and finish signing up. Can I sign up to EA Play Pro on console? I'm afraid not, EA Play Pro is exclusive to Origin on PC only. Can I cancel my EA Play membership? Yes of course, just remember if you cancel your membership, you’ll keep your game progress (as long as you don’t manually delete your save files) and all earned Trophies/Achievements. However, you can’t continue playing the games you’ve downloaded unless you buy them or reactivate your membership. When you reactivate your membership or buy the games, you can pick up right where you left off the next time you play. Once you cancel your membership, you will keep your membership benefits until the end of your membership period. You can see below how to cancel membership for your specific platform or contact Playstation Support, Xbox Support., PC Support. PC Go to your EA Account Settings. In the navigation panel on the left-hand side, click on Subscription. Next to Membership, click Cancel Membership. Playstation From your PlayStation 4, navigate to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions]. Select the EA Play membership you want to cancel. Select Turn Off Auto-Renewal. Xbox Log in to account.microsoft.com. Click Services & subscriptions. Click Payment & billing under EA Play. What happened to EA Access & Origin Access? They just got a name change, now they’re EA Play and EA Play Pro. You still have access to all the great games and benefits as an EA Access, Origin Access Basic, or Origin Access Premier member. Need help? You can find more help here https://help.ea.com/en/ or post on this forum and other gamers will come to your rescue.CarbonCarl5 years agoHero (Retired)18KViews32likes11CommentsWhen do I receive the XP Boost for EA Play Pro membership?
I have purchased the EA membership for PC, and it is supposed to give me the XP boost for the current season, but I still don't know how I receive it. Is it like I receive in the end of the season or is it always active, and if so, how do I know it is active? Also , the last season I had the membership active and I don't even know if I received the XP Boost.19KViews23likes12CommentsI would like to cancel my subscription..
I bought EA play for the madden download and I don't want to be charge a monthly fee after this month. I logged in and I can't find the option to cancel my monthly subscription. It says that I might have logged in another a different name. How do I find that name that has the monthly subscription?Solved361KViews23likes18CommentsEA Play is Coming to Xbox Game Pass
EA Play is coming to Xbox Game Pass Ultimate & Xbox Game Pass PC. We've answered any questions you may have below. When will EA Play come to Xbox Game Pass Ultimate & Xbox Game Pass for PC? Xbox Game Pass Ultimate & Xbox Game Pass for PC members will receive EA Play at no additional cost starting holiday 2020. What is EA Play? EA Play is a console and PC gaming subscription that provides members with access to a collection of EA’s best-loved series and top titles on console and PC, exclusive in-game challenges and rewards, special member-only content, and access to exclusive trials of upcoming new games from best-loved franchises and top titles. Will all Xbox Game Pass plans include EA Play? Xbox Game Pass Ultimate members will receive EA Play on Xbox One, Xbox Series X & Windows 10. Xbox Game Pass for PC members will receive EA Play on Windows 10. Xbox Game Pass for Console does not include EA Play. Is EA Play available in my market? EA Play is available in all Xbox Game Pass markets. What version of EA Play do Xbox Game Pass member receive? EA Play or EA Play Pro? Xbox Game Pass Ultimate and Xbox Game Pass for PC members receive EA Play. EA Play pro is only available through EA’s PC platform, Origin. What is the discount on EA digital content that Xbox Game Pass members receive? Xbox Game Pass Ultimate members receive 10% off EA digital purchase (full games, DLC and more) via the Microsoft Store, Origin and EA’s desktop app. Xbox Game Pass for PC members receive a 10% discount on EA digital content through Origin and EA’s PC desktop app. Additional Xbox Game Pass member discounts do not apply to EA digital content. What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate & EA Play on Xbox? When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership canceled and any remaining time over 50 days will be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of 3:1. For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account. What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate or Xbox Game Pass for PC & I purchased EA Play/Origin Basic through Origin? Please visit Origin.com to manage your EA Play membership on PC. Your EA Play membership will not be automatically canceled, and any remaining time on your EA Play membership will not be converted to Xbox Game Pass Ultimate or Xbox Game Pass for PC time. What happens if I have Xbox Game Pass Ultimate, but I only want EA Play? You can cancel your Xbox Game Pass Ultimate subscription at any time and then sign up for EA Play. To cancel your Xbox Game Pass Ultimate subscription, sign in at account.microsoft.com/services. Under Xbox Game Pass Ultimate, select Payment & billing, then Cancel. You’ll have an option to end your subscription on its expiration date. Depending on your subscription’s status, you may also have an option to end it immediately with a refund of the price you paid for Ultimate only. The upgrade of any prepaid time can’t be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund. Do Family settings apply to EA Play? Family Settings such as screen time limits, content filters, and adult purchase approval apply to both Xbox One and Windows 10. The easiest way to set up and manage your family is on family.microsoft.comStraatford875 years agoDICE Team9.5KViews17likes0CommentsHow to activate EA Play through Game Pass Ultimate?
Hi, I have bought Microsoft's Game Pass Ultimate for PC which includes EA Play. I have downloaded the EA Desktop Beta app which is said to be required to use EA Play, and also I have connected my Xbox Live account to my EA account through Customer Portal on EA's website. Yet, my EA Play is not activated on EA Desktop and it says " Join EA Play " . Tell me how to activate it or some support dude do it for my account. Thanks!Solved25KViews16likes41CommentsXbox Game Pass vs EA account disaster
Hear me out and let me know if I'm being unreasonable here. I have a long running EA account (like 7 years with countless games bought etc) that at some point, several years ago, I linked to a temporary Xbox gamertag that I used briefly for Xbox 360. Never used that Xbox gamertag again. Probably just for one game or something cause I had a borrowed Xbox 360. I didn't even remember I had that gamertag linked to my EA account. Fast forward to today. I now have a proper, also long running, Xbox account on my PC, with Game Pass Ultimate, linked to my Microsoft account, Office, PC login, Onedrive all of it. I want to use EA Play (officially launched yesterday) with my Xbox Game Pass Ultimate on PC. But I cannot. Because my EA account, log in to which is required to use EA Play via Xbox Game Pass, was previously linked to currently unrelated, obsolete and forgotten Xbox gamertag back in 2014, under another email address. So that means that I cannot take advantage of Xbox Game Pass Ultimate with EA Play on my PC because eons ago I had it linked to some old Xbox gamertag. Does that make sense? I contacted support and the person was like a broken record - "you can only have one Xbox gamertag linked to EA account in its lifetime". But why? I mean seriously - why can support not break the link and allow another Xbox gamertag? Delete the that old Xbox gamertag data for all I care. My goodness. What a disaster. I know I can create a new EA account and play my EA games via Xbox Game Pass Ultimate but I already have a blooming EA account and want to keep progress and achievements of loads of games I played using my current EA account using EA Play subscriptions on Origin in the past. Am I being completely unreasonable here for thinking that this is a completely unnecessary obstacle? Thanks for reading!3.8KViews14likes35CommentsKnown Issue Workaround: Unable to Download EA Play Games for EA Desktop
Hey all, we are aware that some users accessing EA Play through Xbox Game Pass are experiencing issues where they are unable to download or access EA Play games. The team is aware of the issue and investigating. In the meantime, if you are an EA Play member through Xbox Game Pass and running into this issue then the team recommends uninstalling EA Desktop from your system and then when next launching the Xbox App allow it to download and install EA Desktop. Once done you should be able to access your EA Play games through the EA Desktop. Thanks for your patience and we will update you with further information as we get it. DarkoEA_Darko4 years agoCommunity Manager28KViews13likes36Comments- 44KViews12likes43Comments
How To Access Your EA Play Game Trials
Hey EA Play members, We’ve had some questions about how to access EA Play game trials. All EA Play members are able to play 10-hour trials of the latest EA titles, often beginning days before the launch of the game. Xbox Game Pass Ultimate and Xbox Game Pass for PC subscribers enjoy these same benefits, as a full EA Play membership is included with these Game Pass tiers. Please note that the EA Play Hub app is retired and no longer available. For more info on how you can access your trials, check out the EA Help articles linked below: FOR XBOX FOR PLAYSTATIONEA_Jason4 years agoEA SPORTS FC™ Team29KViews12likes9CommentsXbox Game Pass + EA Play – Can’t Play Any Game, Asking to Buy Full Version
Hi, I’m having trouble playing any EA Play game through Xbox Game Pass. Every time I try to launch a game, it redirects me to EA Play and asks me to purchase the full version. My EA account is correctly linked to my Xbox account, and my Xbox Game Pass Ultimate subscription is active. I’ve already tried restarting the apps, uninstalling and reinstalling EA Play and Xbox, but the issue persists. Has anyone experienced this before and knows how to fix it? Any help would be greatly appreciated!Mxvet8 days agoSeasoned Newcomer324Views12likes13CommentsNo C&C The Ultimate Collection on EA Play with Xbox GamePass Ultimate
Hi, I use EA Play with Xbox GamePass Ultimate via EA Desktop on PC. Problem: Command & Conquer The Ultimate Collection is not availble. Can not find it via Xbox app and the EA Desktop app. Strange thing is: Command & Conquer The Ultimate Collection is availble in the normal EA Play Subscription (without Xbox Gamepass) But both are called "EA Play", so it's the same "subscription" but it's not? I really want to play the games which are included in Command & Conquer The Ultimate Collection, but I can not. I'm not gonna pay €4 /month for EA Play seperatly only for C&C games. More people with this problem? Like exact same or with diffrent games? I hope EA can fix this... Kind regards, Johan Schouten5.8KViews11likes9CommentsOrigin thinks I don't have EA play
I have a Xbox game pass ultimate subscription which includes an EA Play package. The problem is that Origin thinks I do not have EA Play and wants to sell me something I ALREADY OWN. How do I get Origin to realise that I already have a EA Play subscription and thus have the right to download my game????????Solved22KViews10likes14CommentsUpdate on EA Play: Coming to Xbox Game Pass for PC in 2021
Hey all, we know that many of you were excited to see EA games arrive on Xbox Game Pass PC today but the release of EA games on Game Pass PC has been delayed a little. You can find more info in this Microsoft blog post: https://news.xbox.com/en-us/2020/12/15/update-on-ea-play-xbox-game-pass-for-pc-2021/ Thanks for your patience and as soon as we have any updates we will share them with you. DarkoEA_Darko5 years agoCommunity Manager5KViews9likes0Comments