Forum Widgets
Linking son's account to my parental account
Linking my son's account to mine. My son is unable to login to his EA Play account from his Xbox game pass for PC account. When trying to login, it takes him to the app but everything is blank. When I log out and back in, it says it sent an email to my email address (address is correct) but I don't get the emails. Not in my spam folder either. I can login to my EA Play account, I get verification emails fine, just not getting his. If I "Resend the verification email" it says the email isn't verified. - Changed the parental email address - no emails to that address either - Changed back to original email - no emails sent - Spent an hour going in circles with the online EA Help agent (Dhruv) - After they couldn't get me successfully logged in, they told me to clear my IE cache (even after I told them I'm not using IE, they kept just sending links to IE troubleshooting steps)...Eventually they told me to "return after 90 min due to some glitch we face issue with verification codes" - Tried logging in to sons account with his EA ID and password - wouldn't accept the password - Reset the password - still unable to login - Agent asked me to login with his EA ID and my parental account password - same result Since I'm currently in a loop with the agent simply telling me to wait 90 min, is there anything else that might actually fix this?
Game Play
After 10 years I've become dicouraged with the games and challenges. It's gotten to where I can no longer complete challenges beause they are too difficult. For example, Solitaire Home Story. I have to do 18 streaks in black only if I want to get to the next challenege. I'm tired of trying over and over again. It's not fun any more!!!Bought ea play thinking fc26 was able to download
Hello I bought ea play thinking that I would get fc 26 as a download and it isn't so could I get a refund as I meant to buy fc26 and not ea play as it Is not available for download I bought it today and have downloaded the games but not fully and didn't play them so can I get a refund on my ea play thanks
Can’t Buy EA Play Pro Subscription – Payment Always Fails
I’ve been trying to subscribe to EA Play Pro for days now and EA just won’t let me. First, I couldn’t even link my credit card for 3 days straight. When I finally got that sorted and tried to purchase the subscription, I got this error: "That didn’t work, let’s try again. If the problem persists you may want to use a different payment method or try again later." Well, the problem definitely persists. I’ve tried multiple times, waited, retried — same thing every time. I contacted EA support twice already, and absolutely nothing has been done to fix this. I just want to pay for the subscription and play, but EA’s system won’t even let me give them money. Has anyone else run into this? Is there any actual fix, or am I stuck waiting forever while support does nothing?Ea play membership refund
Hello , Ea play membership is expired on my account long time ago maybe 2 months ago , and just now it take from my card a new subscription, even my card are not in the payment and wallet of my account, I already delete it !!! How could they take money while the card isn’t there and also I didn’t subscribe!! Please I need refund and I don’t want the subscription
EA's tools can't refund, Even when they agree with your case- EA kept my money
Please comment so this gets enough traction that those who can help sees it. I honestly can’t believe I’m having to post this, but EA support says this is my last resort option. TLDR: EA overcharged me for an annual EA Play pro subscription, when I tried to get help and request a refund my EA Play pro subscription they CANCELED my membership. They are refusing to refund my money or reactivate my subscription as the underlying structure of the support tools won't allow them to override it and give me a refund. Paid $167.99 and have no subscription for the year either. On Nov 20, I bought an EA Play membership. Price listed: $149.99 CAD. PayPal showed: $149.99 pending. Everything looked normal. Then the charge finalized… and EA took $167.99 CAD. So I did what any reasonable person would do: I contacted support immediately — same day, within hours — to report the overcharge. And EA’s response? ✅ They canceled my membership ✅ They kept all of my money ❌ No refund ❌ No EA PLAY subscription ❌ No accountability They essential stole my money as I don't have a subscription, OR my money. I have reached out through email and to the EA help advisors. Every agent I’ve spoken to says they want to help but “can’t” because I’m “outside the refund window.” Except I wasn't. I reached out by email the moment the charge went wrong, but somehow a case number was not created. So EA overcharged me… Then removed the service I paid for… Then kept every dollar… And now hides behind a scripted policy instead of fixing their own billing error. How is this acceptable? I’ve been polite. I’ve provided proof. I’ve explained the timeline over and over. And EA still refuses to refund me or restore the membership they canceled. So I’m posting this publicly because private support channels have completely failed me. I have met a few nice agents who agree with my case but because it is unique they can't help even though they want to because of the "underlying structure of the support tools". There is no way to manually override things, so I'm left paying $167.99 for nothing as I have no access to the subscription now even though it should be valid for nearly a year! Because right now, it feels like EA can take your money, cancel your service, and then shrug and say “policy.” And that should worry every EA customer. Has anyone else had EA overcharge them or cancel a membership and then refuse to fix it? How did you get it resolved? How do I get my money back, or at least get my EA Play subscription back? Thanks for reading, I just don't know what to do.
game pass expired but still active on xbox app
i was opening battlefield 1, and as of nov 17 2025, it said my xbox game pass expired, but i still have it active as of right now. can't get it to fix. i reinstalled ea app, rested the xbox app, none of them work. idk if its game pass premium acting up weirdly, or its just ea. :/ hopefully i can get a solution from yall, alr peaceHow can I see which EA account is covered
I bought an EA subscription. It appears in Microsoft's app, but it doesn't appear in the EA Play app. It directs me to buy it again. Also, the subscription I bought is expired. Even though I haven't purchased an EA Play subscription, it appears that I don't have a subscription in the EA Play app and it directs me to purchase a subscription again.
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