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Missing JKCK LSB purchase
Bought JKCK LSB yesterday and haven’t received it. Order number: 1005184856658 Ally code: 513-527-271SolvedXeric290014 days agoSeasoned Novice80Views0likes2Comments
I was banned for cheating in the coliseum and it was not my fault!
I went to load on to my swgoh account and I got a message telling me I am banned for cheating in the coliseum. Since I use an emulator known as bluestacks to place swgoh on the same computer my younger brother has access, he admittedly told me he downloaded cheat software on my game. I am WAY to far in to lose my account because of something I simply had very little control over. Please help me, this cannot be the way I lose years of progress. I truly am sorry for his actions and I will ensure that he has no further access to my account. My username is DanTheMagicMan Ally code is : 511993888 Guild: The_Sith_MasterzSolvedDanTheMagicMan015 days agoNew Novice143Views0likes5Comments
In game support staff / EA Help Advisors
I don't know where to put this in the forums since EA is making this exceedingly difficult for consumers and I usually don't go this way but now I'm at my limit for courtesy and honestly I just want to pick a fight. The in-game EA Advisor support staff is completely useless. This is a joke. Since almost 2 days ago I've been forced to make 10 different in game tickets about the same issue, a missing item from a purchase I made on the webstore in a webspecial deal that was offered and every single time the issue goes unresolved and they prematurely close my tickets and don't answer any of my questions and ignore everything that I provide in text form and with screenshots. My limit was reached just now during my 11th ticket since last night I contacted EA General Support staff on the website, showed that person how the in game support staff was handling my case and how they were treating me in the chat and this human being was actually apalled by the service and apologized to me but sadly since SWGOH support is a seperate entity this person could not help me and asked kindly that I opened a new case and waited for a response, which I did last night. Last night I decided to just request a refund as it seemed more appropriate at this point due to the customer service handling of my issue and the repeated tickets and at the same time I asked for guidance as to how I could lodge a formal complaint (which is not something I would normally due but in this case I've just had enough of the disrespect). I provided proof of transaction, I even provided my ally-code and my Player ID via screenshots, the order number as well and all my required account information and went to sleep and woke up to yet another support staff member requesting information that I had already provided and no details as to how to file a complaint. I answered pointing out that I had already provided the information and I asked the support staff themselves to send me images of the webstore deal that would proove that I was wrong in my claim and the missing item from the Webspecial deal I purchased would not be included, since I had already provided the images over and over in my 10 other tickets made. The response I got a couple of minutes later (see images uploaded) is moronic at best since they again don't provide me with any information I ask for, don't answer any of my questions and obviously just follow some pre scripted response. I'm not even convinced that a human is responding to be fair since they incorrectly make the claim that it was an in game purchase and not a webstore purchase and proceed to tell me all transactions are final and no refund is possible -- yet the option to request a refund is possible in game? This is ridicoulus and completely useless customer service and obviously designed to be as difficult for the user as possible and borderlines on sociopathic behavior in the form of being a complete scam and theft. If these are human beings responding they need to be put on a seminar or as part of their training at least force them to leave the house and interact with people but in all honesty, these people should be fired from the job they can't perform to any degree and the in game support help should be removed and placed into the care of EA General Support Help as they are actually human beings responding to consumers issues. Where can I actually file a complaint about these staff members? Is EA conducting business in the manner of lies, deceit and theft and why are they getting away with this kind of behavior? P.S. I would like to clarify that I have proof of my claims of a missing item in the "Buy one get one free" web special deal. Both screenshots from the webstore before and after purchase and one of the probably 15 support staff members already admitted the contents of the original purchase package and no one has answered my question as to where it says at any point that an item would be excluded from the second free package. I have provided this proof repeatedly and still no answers. EA_Lanna EA_Edu EA_Hux EA_Mahonia EA_Dennis -- I don't know which of you frequent forums but following the kind suggestions of another obviously human and fellow forum frequenter. Can any of you help?SolvedNolthaz15 days agoSeasoned Traveler189Views3likes7CommentsUnable to log in - your session has expired
Trying to log into SWGOH on Android (OnePlus 10 Pro) I am met with a "You have not logged in in 24 hours" message and to login again. When I do login, it proceeds to do the same error message; and again and again.SolvedAvatany28 days agoSeasoned Novice6.4KViews15likes126CommentsLost Access to Main SWGOH Account – Game Launches New Account
I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Above 12 million Galactic Power - All Galactic Legends, each at Relic 7 or higher - Kyber 3 in Grand Arena Championships - Multiple fully relic’d squads and years of consistent progress Last successful login: Around 12:00 PM (EET / Eastern European Time), today Platform: Android Device model: Samsung GalaxyS20FE Linked account method: Google Play / Facebook What I’ve already tried: - Reinstalled the game - Cleared app cache and data Reached out to EA Help but haven’t received a response yet This account represents years of work and investment, and I would greatly appreciate help in recovering it as soon as possible. Thank you in advance for your time and support.Solvedpeter21adrian28 days agoSeasoned Novice5.5KViews27likes387CommentsUnable to log in due to ErrorCode 2.0
Getting an error when trying to log in just now. This is the full message.Solvedatallguy7328 days agoSeasoned Traveler2.9KViews64likes123CommentsSWGOH crashes before loading screen
Game was ok this morning. At 14:00 GMT the app would crash before showing EA loading screen and the operating system tells me that the app has a bug and to wait for a fix to be deployed by developers. I have cleared cache and data and uninstalled/installed. Unsure whether Google Play automatically downloaded any update.Solved23or054yuhpo28 days agoRising Novice3.1KViews5likes96CommentsCrystals disappeared
Hi! I’m a long-time player here, and I’ve always been very sheepish when it comes to spending crystals, in case there is some unforeseen circumstance coming my way. I’ve logged in daily, as usual, and I come to find out that I’ve had my crystal count suddenly go down from 6500+ to approximately 2000 as of right now, which is extremely baffling. I’m 100% certain that I would have never spent this many crystals on any type of item in-game, so I’m definitely looking at a system glitch. I always make sure to triple check what I am pressing, since the items in the shipments tend to switch places occasionally, and this time was no different . Yet, the issue remains. I kindly ask you to please look into this, as this completely messes up my strategy of buying upcoming character packs that I’ve hoarded for for a while. Thank you very much in advance!Solved0kgvtof28zrz29 days agoRising Newcomer65Views0likes2CommentsGeneral Skywalker Permanent Lightspeed Error
I purchased the GAS permanent lightspeed bundle, today, through the Journey Guide "Shop for Requirements" on GAS. I selected the bundle and purchased it. It immediately said there was a billing error and closed the game. I restarted the game and received a message to my inbox stating there was an error and that I was being reimbursed as best they could, which was for around 7,000 crystals. Unfortunately, I did not keep the message. I don't want the crystals, I want the General Skywalker Lightspeed bundle with all the characters and ships. I have not used any crystals. Player Id: B0xfSzStSc2cDp7EPOWvig Ally code: 372-235-235 Google Play receipt: GPA.3316-8624-4169-57557 CG_Meathead EA_GunnerSolvedfaiyku4unhqd1 month agoRising Novice99Views0likes2CommentsUnable to defeat Jawas?
Hi i am playing Galactic battles and have encountered 5 jawas lvl 55, I have used my maxed out phoenix squad. First strike knocks all of the jawas way down to red health bar, and after that they seem unable to be defeated. I have tried with all my lvl 85+ characters with the same outcome. Has anyone tried this? Please help me, Regards MichaelSolved926f843e8383fd1b1 month agoRising Novice117Views1like8CommentsInfinite game glitch
Hi EA, I encountered an infinite game glitch at the end of the easy conquest stage 1 final boss battle. I had an overpowered empire squad including a reliced palpatine and instantly got all of reys squad down to red health with multiple debuffs including tenancy down. However the squad wouldn’t die; FOR 9 MINUTES! At which point the battle timed out. There didn’t seem to be any abilities in play to stop them dying so just wanted to see if it’s a valid bug that needs to be patched. I’m fairly sure this is a glitch as I’ve never encountered this before, I took a screen recording of the battle if you need to see. Has anyone else encountered this or is it just a local thing to my game?Solved146Views0likes4CommentsCannot purchase anything in web store
I can still purchase the packs, crystals, etc in the game, but not in the web storeSolved194Views4likes12Comments
Accidental Account Deletion - Time Running Out! (Ally Code: 191-262-948)
"Hi CG_Meathead EA_Lanna and the team, I am writing this public post because I'm getting really desperate. I accidentally requested an account deletion about 20 days ago, and my Grace Period is about to expire very soon. I sent a direct message to @CG_Meathead 6-7 days ago, and followed up again yesterday, with all the proof of ownership. I understand his inbox is likely swamped, but I haven't received a response yet, which is why I'm posting here for help. Please, could someone help me CANCEL the deletion request? Ally Code: 191-262-948 Status: Grace Period ending soon (~10 days left) I have put years into this account (my Darth Traya is still waiting for her Gear 5 upgrades! 😭). I really don't want to lose all my progress due to a silly mistake. Any help from the Devs or Mods to flag this would be massively appreciated! Thank you!SolvedNysketchbook1 month agoSeasoned Newcomer109Views0likes1Comment
Error code 9.0 when trying to claim Colosseum rewards.
Prompts a restart which does nothing. [Title typo corrected for searchability - CM]SolvedBudgeySmuggler1 month agoSeasoned Newcomer715Views8likes27CommentsOnline Store Error
For several weeks now I have been unable to purchase anything from the online store. I receive the attached error message. I would like to purchase the new episode pass and receive the coaxium heist rewards that would come with gaining a few levels.Solvednickk1181 month agoSeasoned Newcomer117Views2likes4Comments
Can I get unbanned please?
Got banned 24hrs ago. Yes, I submitted a ticket the minute it happened. Ally: 348-156-264 Tale as old as time (Era?): Right after I finished my Coliseum run, I was banned. Instantly. I’ve been FtP since the era started but I’ve invested well over a K into this game over the 6yrs I’ve been playing. anyway, FtP for intents of the issue. Hard capped at 65. Made it to Tier 8 w/ IG lead (no maul). Left out Ventress also. So anyway, yep. Tier 8, boom. Ban. Taste of the game is souring by the hour. You’d think unbanning people would be on overdrive with the amount of wrongful bans I’ve heard about (and given they’re done as an auto feature). Severely disappointed. And as a once paying player, it definitely doesn’t make me want to ever do it more after this.Solved123Views0likes2Comments
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