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Account Banned For No Reason
My account was banned today for cheating. All I did was play the NYNC event a couple times, sold a couple cards on the auction house, and played squads with a friend. I submitted a dispute, but I would rather not wait the month+ it apparently takes for EA to get around to that. Especially since I never cheated in the first place.MAX Upgrade Tokens never recieved FROM Trophy store
I prematurely bought the upgrade tokens for season 5 Tim Tebow and Charles Woodson, and it gave me the regular tokens which can’t be used to take our captains from 94 overall to 95 overall. EA put the wrong upgrade token in the store and I bought them too early(day of new season), making it so I’m stuck with two 94 overall players who can’t make the lineup.
BIG 10 Conference Clash
Myself, along with several other CFB 26 players did not receive their 89+ packs for their 8th and 12th wins in the event. More importantly; however, we also did not receive their conference tour souvenir token for the 15th win. Without this token, users will be unable to redeem the 93 overall Jordyn Tyson. This is completely unacceptable and needs to be your #1 priority to make right for those who are looking forward to this card. Thanks.
Bot/AI bans or suspensions with ought any human oversight is wrong
I am posting this to warn other players and potentially drive change for the better. Today I was flagged for coin distribution. My market access was removed and more than 3,000,000 coins were wiped. Those coins took months to earn. I did not buy or sell coins and I did not use any off platform transfers. I buy low and sell high inside the market. The problem is the process. An automated system makes these calls with no human review. Player visible sales history is not available this year, so I cannot even show my own log. There is a time sensitive Locker promo running, so every day I am locked out is another loss. This is extremely frustrating when we pay to play the game, and even if they accept my appeal which 100% should happen they refuse to compensate for the coins, players, promos, etc.. that I'll miss in the meantime. Then I get this spill about what I did, and the ethics of it even though I 1000% didn't do what this bot claims is infuriating. I agree with the message, but EA should do a better job of sending it to people that are actually doing these things. EAs policies that let bots auto ban people are horrible and damaging. I shouldn't be punished for being good at flipping cards on the AH, and neither should anyone else. It also will devalue my teams worth drastically even if reversed. All my players get cheaper every time a new promo is released and they never compensate for that part. You shouldn't give such power to robots when it effects us so greatly. Sure, get them to flag accounts, but a human needs to review such large decisions. What I am asking EA to do 1. require a human to review every case before any ban or coin removal, as even when it's reversed via appeal it makes us lose out on tons of coins, promos, limited time cards, and much more. 2. restore access and return coins and items when no proof is provided for said violations. Provide evidence so players can properly dispute the bots claims. 3. give players a way to request their own sales logs. We had our past sales visible in CFB 25, and I wish they'd bring it back. It was helpful for flipping cards and knowing what sold. It would also help prove our sales were within terms of service. Now, we have no way to show our history. 4. Give players a chance to provide proof of their actions. It's not fair for us to not have a chance to at least answer a few questions or something. This would eliminate nearly all false bans, however it would also require an actual employee to correspond with us instead of an auto ban capable bot. Customer relations used to be a thing that mattered more. If this has happened to you, reply with your date and outcome. Keep it civil and please upvote so a community manager sees it. This really needs to be addressed as we move further into an AI controlled environment. Ai would be great for them to flag accounts, but a human needs to provide at least final approval before severly restricting their player base. Keeping us from the things we spent time and real world money on should not be a robots total decision.Now unable to max out Woodson and Tebow
So, I payed attention to the description and it said to max out the free Tebow and Woodson the last Max out token is in the trophy store. I had completed Woodson and went and purchased the two tokens from the store to find out they were not the max out tokens at all. After a chat with support there is no way for them to fix this error and they said it is a developer problem. I just want to max out the cards I worked to upgrade and now they are saying there is no way for that to happen. I hope if any developers see this they help help remedy this issue so I am able to fully max out my free cards!
Gameday Celebration Event Rewards Missing Due to Bugs
I am missing event rewards for CFB26 CUT. First, i never missed a login day but i only ever got enough upgrade tokens to make sam boettcher 86 OVR instead of 87. Also, the gameday celebration. i am missing the XL locker for 30 wins (Scrimmage Solo or Gameday H2H) and the 88 TE BND Tanner Koziol for completing all of the Gameday Celebration objectives. The event wasn't tracking wins properly. It didn't register a win every few games or so. For example, i had to win 11 games to complete the "Win 6 Gameday H2H" objective. When the Gameday Celebration series of objectives expired earlier today, it was saying i was still at 28 of 30 wins as the only remaining objective even though i had won about 36-38 games (between Gameday H2H and Scrimmage Solo). The event had registered all of the other ones as complete (150 passes, 60 rush TD, 20 INT, etc..), but the "Win Games" wasn't tracking properly. I am owed the 88+XL locker and 88OVR Tanner Koziol as well as one more sam boettcher upgrade token
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