Forum Widgets
Submitted Help Request But No Info
I filled out the form for EA support at the beginning of the week (Monday) and haven't received anything, not automated email with a ticket number, if I look in my cases I only see the chats that I had previously nothing relating to the ticket that should be related to me filling out this form. I was wondering when should I expect to hear back so that we can try to achieve a solution to my issue. I'm aware that it is the Holiday season and that this time of year usually brings some delays but I would expect that a big corporation such as EA that has millions of customers would at least have a system that sends customers who have reached out for support an automated Email with a case number or some sort of tracking information for their Help/Support Ticket. Are any MODs able to tell me if I should've received something by now or what is going on here in my situation?? Thank you
Remove steam account link
Hello everyone, I have an EA account that uses an email address I lost access to a long time ago. This EA account is currently linked to my Steam account. The problem is that I’ve also lost access to the EA account itself, and I’m can't manage it or recover it. I’d like to start over by linking a new EA account to Steam, but I’m unable to do so because the old EA account has been linked for the past 8–9 years. Thank you.EA account not fully linking with xbox account
So I bought the xbox game pass and was trying to get titanfall 2 so I made an EA account to get it (the game should be free with the gamepass) But after linking my xbox and EA accounts it says I need to pay money for it even though it should be included in the gamepass. I used different emails for my xbox account and the EA account so that might be the problem. If so how would I fix it?worthless
I reported something wasn't working, and they told me to contact the person I bought the game from. If we couldn't resolve the issue, they'd be happy to help. I'd already contacted EA before contacting them, and they couldn't help me. So I asked for help from EA, and they just told me to do what I'd already done, otherwise they wouldn't help me.
Wrongly banned, unable to submit an appeal trapped in an endless loop
Dear EA, I was wrongfully banned while playing Battlefield 6. But when I tried to appeal, I couldn’t create a case or submit an appeal on EA Help because I use a @163.com email address (your website may have blocked this email provider, and accounts using this type of email cannot reach live customer support either—moreover, EA Help’s live agents cannot submit appeals or create cases on my behalf). The case list is completely empty! I’ve contacted your live support multiple times using my secondary account, but they were unable to resolve this issue. I need to state clearly: this is a special situation that requires your team to proactively intervene with manual review and contact me directly via my email. I cannot make your team aware of this issue or get it processed through EA Help at all. I have also recorded a video as proof that I did not cheat or deceive you in any way. In the second video, you can also check the case number I mentioned—I’m certain you won’t be able to find that case number. Please review it. Please understand this: if I want to submit an appeal, I must ensure the email linked to my account can properly communicate with you. But if I want to switch to an email that can contact you, I first need to get my ban lifted. This is a endless loop！ No matter what, you should guarantee users the right to appeal—instead of leaving them completely voiceless! Dear sir please do not reply to me with template responses or tell me to seek help through EA Help again. What I need is a real solution.Trouble installing Need for Speed Undercover from key, please help!!
I just bought NFS Undercover from a key site. When I put the code in on the EA app, it accepts it, shows me this screen, and this is as far as I can get. I can select the languages shown but I cant scroll or anything. I can see that there is more under and its probably where the select button is, but I can't get to it. Please help me. I've tried three times with the same outcome, weirdly I've been able to put the code in three times and it never says code expired or already redeemed.Stats
How does it make sense to not be rated on stats but on the quest during games! For example how can I have 300 receiving yards and 2 touchdowns but at end of game fall from 5 star blue chip to 3 star blue chip make it make sense! After high school should have went to rank one school but instead get recruited by a team that is barely better than HBCU college! Love game but as far as career goes sucks!Cant sign into EA App w/ 17 years old account because of obsolete email address
So here I am trying to get the Razer skin for Battlefield 6; however I can not complete the verification step in order to log into EA Connect and claim said skin. How did I end up there one might ask ? Well, you see, I created my Playstation Network account as well as my EA account 17 years ago, using a Caramail (now GMX) email address. After Gmail became ubiquitous, I migrated many old accounts to my new gmail address, as you usually can do when you’re logged into the account. I am unable to do the same for my EA account since connecting to it requires a verification code that is sent to the old Caramail address it was created with; an address which - as per GMX support team- has been deactivated because it’s been dormant for so long. At some point during those years, I tied my EA and PSN accounts, which is how I am able to log into these forums and write this message under my actual account tied to my Playstation Network identity. All of this to say that I can not enjoy most of the aforementioned promotional offers, because logging into the EA app to redeem them requires me to verify my account by submitting the code that is sent to the 17 year old deactivated address. There is no other path, no way to set up either a backup address or update the old one without going through the verification process.Worse customer service ever
I couldn’t log in. They changed my email to a long number and letter login. I could not get chat to reset it so that I could play battlefield 6. After two hours and twenty minutes with no results I am now gonn yonder if bestbuy will take it back. It’s no use having it because I can’t even play any part of the game. They just couldn’t help me. If they can’t help they pass you on to someone else.chat
Wy has some words in the chat has been blocked off and can't use. Like go and no and yes. I just don't understand. When has those words become dirty or not able to use. To be able to use them, you have to capitalize them so the person can see what you are saying. ANother thing , some of the emojis are blocked too.Steam account permanently locked to hacked EA account (email changed, no access)
Hello everyone, I’m posting here to seek guidance, not an unban. My EA account was compromised some time ago. The attacker changed the email address and I completely lost access to the EA account. I later managed to recover my Steam account, but unfortunately my Steam account is still linked to the compromised EA account. When I try to link my Steam account to a new EA account, I get a message saying that my Steam account is already linked to an EA account with an unfamiliar email address (@radyeramail.ru, see screenshot). This is clearly not my email. The EA account that my Steam is linked to is now banned, and I am not requesting an unban. I am only asking how to get my Steam account unlinked from an EA account that I no longer control due to hacking. I have already contacted EA Support, but I’m posting here to ask if anyone has experienced a similar situation and what worked for them (case type, wording, or escalation path). Any constructive guidance would be appreciated.Unable to Appeal Ban or Change Email, No Help from Live Support
In December 13th at approximately 2:30 PM (local time), my Battlefield 6 account was wrongfully banned. I want to clearly state that I have never used any cheats, hacks, or unauthorized third-party software. The only reason I use a network accelerator (commonly referred to as a VPN) is due to severe network connectivity issues in my region—this is solely to achieve a playable and stable online experience, not to gain any unfair advantage. When I tried to submit an appeal, the EA support system told me I couldn’t create a support case. After discussing this with other players, I learned that this issue might be related to my email address ending in @163.com. It appears that EA may have flagged or even blocked accounts using such email domains as “high-risk,” which prevents users from opening support tickets. I immediately tried to change my account’s email address to a @gmail.com address, but the website wouldn’t allow me to do so. Over the past few days, I’ve contacted EA Live Chat support multiple times using a secondary account, but every agent has refused to assist me, citing only “security reasons” without offering any further explanation or solution. I want to emphasize that I fully own and control this account. I have complete access to the registered @163.com email inbox and can provide any reasonable verification requested—such as purchase receipts, account creation details, or login history—to prove my identity and legitimate ownership. This is the first time I’ve ever pre-ordered a Battlefield game—and in fact, the first EA title I’ve ever pre-ordered. As a student, I’ve invested all of my limited weekend time and what little allowance I have into this game. Now, EA is telling me that my account—originally registered back in 2023—has no right to appeal a ban, simply because of the email provider I used when signing up. In summary: To appeal, I need to switch to an email domain that EA doesn’t block—but I can’t change it through the website, and live support refuses to help, hiding behind vague “security
Compromised Email
Okay, so I made an email about 24 years ago, and used that email for my EA account back in 2012. That email was compromised by scammers demanding I send them money. Unfortunately the email password is the same as the EA account password since I usually do things in pairs. One email for one thing. I tried to change the email for my EA account but they want to send an email to the guy that took my email account and changed it all. So I tried to change my password at least and yep. EA wants to email the guy that has my account. So I went to add a phone number so I can try protect my EA account that way and wouldn't you know it? They want to email the hacker. So what do I do if I can't change any information on my EA account? Do I just give it up and lose all my games to the other guy? I want a complete wipe. New email, new password, my phone number added for protection, and everything else I can do to protect my account. The EA help page was completely useless as they find it mandatory I fill in every space even if it's not applicable. I want an email or some sort of direct contact with EA guys to help protect what I'll probably lose anyway. I took a list of all the games I own(ed) and all the information currently so I'm ready with it. I can't even un-link my other accounts from my EA account without EA trying to email the hacker. I'm really frustrated.
Account issue
My account has been banned for several months, and I have been appealing but it has not been approved. I am a green player, and my record shows that my skills are ordinary. But my account was permanently banned without a reasonable explanation. This account has many achievements of my hard work, so I cherish it very much and also enjoy the fun of fighting with my account. But you deprived me of my account without giving me a reasonable explanation. I keep sending you emails explaining my requests, but you keep ignoring me. I saw in my APEX battle record today that I used Undead login five days ago and achieved 97 kills When the victory of the event was 10 and the damage was 69.4K, I knew that I was indeed wrongly accused because this damage was the total amount of damage I had caused during my years of playing. And I haven't been able to log in to my game account for the past few months. Now I just want my account back to continue accompanying me, and I hope you can catch the real culprit and eliminate the harm for the people!
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