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deleting or unlinking a disabled account
My PS5 is linked to a disabled account. I created a new account and tried to link it to my PS5, but I am unable to do so. I have no idea what the email was or what the login information is for the disabled account. How do I delete it or unlink it from my PS5? I have spent at least an hour now fumbling through the EA help menu. I hit contact us and tried to create a ticket, but it won't submit either. This customer service is not very user-friendly and is quite aggravating. Please, can a person reach out to me to help me? I am not able to play and save any data on EA games, and I am getting to the point where I am considering canceling my Battlefield 6 preorder and just giving up on playing any other EA game ever again.
EA account linking to Steam
My EA account has previously been linked to a steam account that has not and has never been owned by me, I have unlinked that account however, I am now unable to link to my actual steam account as "An EA account can only be linked to one steam account in its lifetime.". I suspect this came from when my EA account got hacked last Jan and EA support rectified my access but I guess didn't check to see if any random accounts got linked during the period I lost access. I also never got an answer as to how they got it when I have 2fa enabled but that's a different issue we're unlikely to get to the bottom of. So far I have raised 6 support cases about this all have keep getting closed and marked as resolved with no notes, no email and no interaction from any live support or email. I have no idea where to go now for help on this.
How do I get in contact with EA with no live chat option?
EA live chat support was telling me that The Sims Medieval was not linked to my account despite my having purchased it in 2015. They requested an invoice for a purchase I made a decade ago as "proof", which I've finally found. However, they seem to have locked my ability to use the live chat function and there is seemingly no way to contact them via phone or email. How in the world do I contact this company to regain access to a game I bought and paid for???
Add Sergio Agüero As Hero/icon
,Hello EA Sports FC Team I'm a passionate FC26 player and lifelong football fan. I'd love to see Sergio Agüero added as a Hero or Icon card Agüero is Manchester City's all-time top scorer and one of the Premier League's most legendary players. His unforgettable "Agueroooo" moment in 2012 is a piece of football history cherished by fans worldwide Adding him would excite the community and .make FC26 even more authentic and fun !Thank you for considering this
EA Ban Appeal Bug
I was suspended from Apex Legends a while back. EA provided me a link to appeal the ban, however since then, I have not been able to get back into my account at all. I have verified the password, however, when I click the link to appeal and enter my email, I receive "This email is not eligible for an EA account" If I try to reset the password I receive an "This email or ID is invalid" I have spoken to the 1st level advisors who are unfortunately very unhelpful. They can see the account exists and have sent me one-time codes for the purpose of authentication but I still cannot get into the account at all. I think this is a bug on EA side as presumably the suspension should be lifted by now or they should have suspended for just Apex, and not my entire account? Has anybody else experienced this or received support that actually resolved the issue? I've had multiple cases and promised escalations from advisors that lead to nothing with the last advice of create a forum post - so here I am. Note the account I am using to create this post is NOT the account that is suspended. Figured I'd be clear on that.
Cannot link my Microsoft Xbox Account
Hello guys! I need your help to find possible solution. I can't link my Xbox account to my EA account because it was link with old hotmail alias. It's not available anymore (due to Microsoft account transition to outlook.com from hotmail.com) so I can't login and unlink it manually. Tech support just closed my ticket and refused to help.Someone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:EA@e.ea.com, I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.
Can't delete or change account's phone number
Hi recently my account was hacked and i recovered it thanks to ea support but there is a problem with my account. In ea portal there is a linked phone number with my account(its not mine). When i try to delete or change it verification codes go to that number. I mean there is no chance i can delete or change this number. Ea live chat said "we can't see any linked phone number with your account from our end". Check the screenshot please. Is it because they changed ea portal interface its kinda a bug?
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