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ea play pro refund problems and really bad customer service pls help me
i have been trying to get my refund and i am all suited for refund policies of ea and my country.so for the last 15 days i ve been contacting ea customer support and one person comes mails me why you want to refund i reply and after no mail from the support team i wrote like this more than 5 times and all replies are coming after 2-3 dahs or do not ever come :) so ea says they have excellent refund policy etc. etc. but i have seen everything except excellence on ea customer service this is a shame for a company known globally i want to get my refund as soon as possible i dont know if everyone has the same problems as me but this is unacceptable hope ea sees this and helps me because im sick of this
Payment failed, but money was charged. Support is more than unhelpful.
I paid for the EA Play Pro subscription but did not receive any access to it. The support team told me that I was “not charged,” yet my subscription appears as active on their end — which makes no sense. When I check my profile, nothing is enabled and I still cannot play any games.When I requested an invoice for the payment, support refused to provide one. So at this point, I’ve paid for nothing — I was charged and received no service in return.This feels like a scammy business practice, and I strongly advise others not to purchase EA Play Pro until EA addresses this issue.I have already contacted the European Consumer Centres Network (ECC-Net) regarding this matter, and I encourage anyone in a similar situation to do the same.I expect a formal apology from EA Support and the entire EA staff for this unacceptable experience.EA Play Pro Payment Deducted but Subscription Failed
Hi everyone, I recently subscribed to EA Play Pro, but the platform showed that the payment failed. However, the amount was successfully deducted from my bank account. Has anyone experienced something similar? Thanks in advance! below from my EA order history
Battlefield 6 not showing in EA Play library (XXXXXXX name issue)
Hello, I've already shared this issue in detail here, but I think I've posted in the wrong place. I thought this issue wasn't related to Battlefield 6, but to EA PLAY, so I decided to start a thread here. No one has responded yet. I don't know how to fix the problem. I'm also very uncomfortable with my name being XXXXXXX, and I can't create a game on PORTAL because it's not registered with my ID.FC MOBILE LEAGUE RECRUITING
I would like to formally invite you into our League if you are down to play everyday, competitive tournaments, casually do your part on scoring goals every time there is a tournament happening,be respectful to the people in the league, and this would be an open league but, if you aren’t 111 OVR or above I would sadly remove you from the League. (The only Specific Requirements is to be 111 OVR or above and be online doing your part of playing the game) Details - League’s name “Apex”, Home team “Mexico”, The three League tags are “Barça, Star, Mexico”, and the description is “Los Believer’s.
Not getting full access to EA Play on PS5
Hi all, I wonder if someone can help me I have been a EA Play member for a few years on my PS5 and i recently noticed that when I go to view games on my EA Play Subscription on the PS5 i only have 3 games that come up (picture attached) I have gone to my PlayStation account and my EA Play subscription looks like its linked up and I have a paid membership until next year. So i am a bit confused as to why i am only seeing 3 games when i know there are a lot more, could someone help me please? I thought it was a glitch at first but this has been 3 days now. Kind regards in advance.
NFS NO LIMITS REQUEST
hi EA I just wanted to make a request to you, that I hope I can get the exclusive wrap of the urban legends event for free or I can just buy it with real money at a cheap price, I have tried it several times and spent money but I can't get it because the time is so short I can't even reach the end I hope you notice me EA, 461821095 this is my ID in nfs no limits and my gmail is [edit: email address removed] I hope I can get it, thank you EANot able to finish checkout for EA Pro
I'm so frustrated with EA support. So i verified my student status with Student beans website and they have a link to EA for a student discount so I wanted to purchase it. However it didn't work out I get to the official site where it clearly shows that there is a promotion active that ends November 19 we are not there yet so then the discount should work. Yet it do not work so i figure maybe its a issue with my email being with the wife name so made new account with my own email matching my name issue still there. both time i contact EA help and do the useless chat! one rep says its a known issue and will be solved soon they are working on it the other rep says that the image I share isn't the official EA site which it clearly is in the image. This is clearly illegal false advertisement and just straight up foolishness multiple reps all different stories this use of chat only for support is BS since the reps can just end the chat and force you to start a new one over and over if they do not know a answer I had to start a chat a total of 17 time with absolutely no help and its ridiculous. The Promotion Exists and Is Active: The EA Play FAQ page (EA.com/ea-play) explicitly references a promotional offer valid from September 19, 2025 to November 19, 2025 for new purchases of the EA Play Pro Annual Plan. The Student Beans support email from Joshua Torio confirms that the EA offer is real and currently active, clarifying that EA controls the terms and pricing, not Student Beans. This means the offer is genuine and originates from EA itself, not a third-party reseller. EA Support Contradictions: My transcripts show two different EA agents giving conflicting statements: Agent Vasu (Oct 18, 2025) admitted: “The issue you are facing is something we’re already aware of… We’re receiving similar reports from other players around the globe.” transcript (14): This confirms EA is aware of a technical problem where the discount isn’t applying at checkout. Agent Holison (Oct 28, 2025) incorrectly stated that the promotion was not from the EA website despite acknowledging the screenshot you provided. transcript (17) : This contradiction shows internal miscommunication between EA’s front-line and promotions teams. emails sent to To: [edit: email address removed] [edit: email address removed] [edit: email address removed]
EA Play Deployment Pack - BF6, not available for the Epic store subs of EA Play
I am having this exact same issue. I replied under this person's post which seems to have not gathered any official response or feedback. As said in my reply under this post. I am unable to also access the in game rewards, specifically the deployment pack which is stated to be available to both EA Play and EA Play Pro subscribers. I will link to the website where this is stated with no disclaimer that says it is only available if you sub through the EA App. Since EA Play is available on multiple platforms I would then be somewhat justified in assuming it is available to all EA Play members since no official disclaimer has been posted or can be found. It is neither present in the EA Play terms and conditions on the page but in fact states that EA Play once again is available on several platforms.
EA Play Pro canceled without consent, now charging higher than promised.
I have an ongoing case about my EA Play Pro subscription that was cancelled without my consent. It says that it is waiting for me in the status section. My case numbers are "#224926512" and "#225064321". Is there any updates on it? I want to continue with my membreship with the said price. The emails that are sent to me are in the picture. One is belonging to year 2024, on that year, my subscription was succesful and I was a EA Play Pro member for the whole year, so don't mind that it says EA Play on the mails. You can check my membership status if possible to see I was a Pro member, and you can also see that I played FC 25 with it, which was not available to the regular EA Play members at the time. Plus, I already bought some FC Points because I thought that my membership would go on as promised. And I cannot connect to live chat to continue my case, so I am seeking help here. Please fix my issue so I can continue my membership as promised.
About ea play pro refund.
Hello. Despite deleting my credit card from my payment methods, $119.99 was deducted from my card on October 23, 2025, and the one-year system was reactivated. Because I canceled, I had no funds. I am a student. The 14-day cancellation and withdrawal period is waived. I would like to request a refund. Please contact me.EA Play Pro royalty refund
I subscribed to EA Play Pro last month, but since I didn't cancel my subscription this month, last month's subscription was withdrawn this month, but I didn't play any games or use the application this month. I want my money back. I paid for a subscription that I didn't use. I'm a victim, and I want help.They refuse to give me a refund for Ea play
I bought EA play not knowing that I don't have access to all the games. So I installed EA fc 26 just to have it there. When the application finished installing, it automatically put me in the game. So I left the game to give a refund for Ea play. at the refund I spoke with a lady who told me that I had already entered the game and that she could not do anything. I tried explaining her that it put me in automaticlly and i could not do anything she did not believe me. When I said I was going to make a complaint, she closed the chat and didn't say anything to me.Problems Accessing EA Play Game List [Brazil]
Hello everyone I've recently been having trouble accessing the EA Play game list, even with an active and recently purchased subscription. When accessing the "Library" tab, only games purchased from a past subscription, specifically from 2023, appear. And when accessing EA Play, I'm asked to extend my subscription, even though it's active and valid until January 10, 2026. When I try to check my subscription status on the website, I always get a technical problem error.Purchasing issue
Hello, I bought EA Play yesterday (22.10.2025) and pay with my credit card. But in first try it gave an error because of my surname. Afterwards, when i wrote my last name in lower case letters, the payment was confirmed. When i looked at my bank transactions today, payment made twice. I am currently a victim of this situation. Can you guys help me please ? Already thanks for your help.
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