False Coin Distribution Ban - Request Manual Review
Hi team,I received a FC coin distribution ban but it was a genuine listing error.I was clearing my club and was using the max price button to list my gold cards quickly. Sam Kerr 87 is only worth ∼5,400 coins right now but her price range is 5,300 - 400,000. While spamming max price, I accidentally listed her for 400,000.She may have sold for 400k and I understand how this looks like a coin transfer - I got 400k for a 5.4k card. But it was not intentional, I was just spamming max list and didn't check her market price. I lost a buyer and the buyer overpaid hugely.I have never bought coins from a site, I don't have a second account, and this is the only 400k sale in my history.My case ID is: #253903940 Can you please escalate for a manual ToS review? You will see this one sale is an anomaly from mass listing.Thanks.SolvedToligold79 days agoRising Newcomer39Views0likes1Comment
Fc26 ban
Hello i kinda in a pickle here and need some explaining. My account was hacked (in 2023) thrue third party, maybe not even thrue EA because i have almost all accounts connected (steam,...). After that i got my account back without any support help or anything. But i was dumb that i didnt check logined devices and possibly still had access. And everything was ok with games and everything. I deleted FC 25. After sometime me and my gf in somewhere 2025 decided that we would like to play FC 26 and i bought it thrue steam. When i install it and we played normal, because i coudn't connect to EA and left it open so i would try later. After some time 1-2 hours i closed the game and saw that i was banned forever for buying/selling FC currency, which i didn't have clue about it and the refund time expired. I wrote to support but coudn't achive anything, because they said that they did the right decision and can't find any emails about hacked account or that i didn't bought any currency. Is there any way to get my account back or i can just forget about it? [Removed screenshot for containing personal information - CM]Solved57Views0likes2Comments
Steam account trapped on a hacker's EA account (Case #813973109)
Hello. My EA Account was hacked by a Russian bot. I have already recovered my main EA account, but my Steam account is still linked to the hacker's EA account. When I launch FC 26 on Steam, it signs into the hacker's profile. I can't unlink it from Steam's side. I have opened cases (#813973109 and #255446907) but I only get automated emails or closed chats. I need an advisor to manually break the link between my Steam ID and the hacker's EA account so I can link it back to my recovered email. Please help me escalate this.SolvedeljovenRey1 month agoRising Novice162Views0likes16Comments
My account was hacked and I need help
I logged onto my ultimate team and all my tradeable players were sold and all my coins were spent someone must have hacked into my account and done it all I haven’t used the account since around 10am or so, I’ve changed the password so hopefully that stops them from getting in again but I’m hoping that you could possible help me get my players and coins back into my account as I don’t think it’s fair that I have lost themSolved55Views0likes1Comment
Unlinking my PSN from "Hacker's" E-Mail
Hello, I recently downloaded EA FC 26 on my PS5 and the issue I'm facing is that the EA email ID that is linked to my PSN has been hacked and the hacker has changed the mail ID, so I am unable to receive the login code. I require assistance in unlinking my PSN to the hacker's Email ID. I am unable to do it from the PSN's end.SolvedNiinshu1 month agoSeasoned Newcomer56Views0likes2CommentsCannot open the game
I tried with couple of different nvidia drivers to see if it would change anything, but it just stayed the same. I repaired the game and even redownloaded it and it fixed nothing. Also I tried loading the game as an administrator. Please someone help!SolvedAkiKing008M1 month agoRising Newcomer90Views0likes3CommentsCan not access to my old account
Hello, my account was hacked and the email address was changed and 2FA verification was also set up through that email address, which I do not have access to. Please help me regain access to my account or unlink it from my Steam account and create a new one. My EA ID is Milan_2811, my steam account name is milan281105. Thank you in advance for your response and understanding.Solved45Views0likes1Comment
FC 26 (Steam) closes to desktop after connecting to EA servers, offline works
Hi everyone, I'm on PC (Steam). EA SPORTS FC 26 launches normally and I can play offline without any problems. But whenever the game connects to EA servers, it closes as soon as I press "Start" on the screen after "Connecting to EA Servers". There's no error message, no crash window, and no crash report. Windows Event Viewer has no Application Error entry for FC26.exe either. The game just exits quietly to the desktop, every single time. System Laptop: Acer Nitro 5 AN517-41 CPU: AMD Ryzen 7 5800H (with Radeon integrated graphics) GPU: NVIDIA GeForce RTX 3060 Laptop GPU RAM: 32 GB OS: Windows 10 Pro 22H2 (build 19045.6456) Secure Boot: On, BIOS mode UEFI ISP: Turkcell Superonline (Turkey) What I have already tried (none of it helped) Verified game files in Steam (all 677 files validated) Repaired the game in the EA app Cleared the EA app cache with EA App Recovery Uninstalled and reinstalled EA AntiCheat using the installer in the game folder Changed DNS to 1.1.1.1 / 8.8.8.8 and ran ipconfig /flushdns Connected through mobile data (phone hotspot) instead of home internet. It still closes at the same point, so it doesn't look like an ISP problem. Disabled all overlays (NVIDIA, EA app, Steam, Discord) Set FC26.exe to "High performance" (RTX 3060) in Windows graphics settings Checked environment variables (no GAME_DATA_DIR) Turned off voice chat in fcsetup.ini Deleted the online cache files in %LOCALAPPDATA%\EA SPORTS FC 26 (mainmenuconfig.json, which was 0 bytes, plus the filesystemcache, umcache and twinkle folders) Moved the settings folder so the game would create a new profile Logged out of the EA app, logged back in, and checked that my Steam account is linked to the correct EA account No third-party antivirus installed (only Windows Defender) My questions Is this a known issue, and is a fix planned? Could something on my EA account (restriction, pending terms, region, Steam link) be making the game exit when it enters the online menu? Are there any logs I can collect and share to help find the cause? My DxDiag is attached. EA ID: [desert_eagle84] Thanks in advance for any help.Solveddesert_eagle841 month agoRising Novice42Views0likes1CommentMy EA account was hacked
Hi EA support team, My laptop was recently under session steal Trojan attack. My Steam and EA was hacked. I have recovered my original emails and my steam account and secured my laptop. I had purchased FC 26 on my steam account and had linked it to my original EA. But the hacker seems to have changed the email from my email to a hotmail which I don't have access to so I can't get any verification code. Also when i tried to login via google using my original email It created a new EA account with a new username(a6lb365ivOsi) but still I received no mail in my original account. My this is a new EA account I have created with my secondary gmail. So in short my current status: 1. My original EA account (rijuplays) hacker has changed the registered email to a hotmail locking me out of any verification code. 2. My original email/google account: I tried signing in via google to ea using this but instead created a new account and I am not receiving any mail from ea in this mail. (I have checked spam and ea is not blocked) 3. My second google account: Created a new EA and using this to write this discussion. I have all thee record of my steam purchase and have also contacted the customer care as a guest but received no reply. Please help me recover my original account.Solvedjc4i51vjbpsy1 month agoSeasoned Newcomer59Views0likes1Commentfifa -fc data and day info -missing
am contacting EA Support because my Ultimate Team "Established Date" (Est. Date) is incorrectly showing as 2026 in FC 27, whereas my original Ultimate Team account was established in 2013.Recently, I had to recover my EA account. During the recovery process, the system prompted me with a linking option, and I chose to unlink/relink my platform account (PSN/Xbox/PC ID). Following this process, my club history and my original 2013 established status were wiped out on my Ultimate Team profile, resetting my club's foundation date to the current year (2026).I am a long-time veteran of the game, and having my true 2013 establishment date reflected on my FC 27 Ultimate Team profile is very important to me. Since this reset happened directly due to the account recovery and unlinking prompt, I kindly request that your technical team restore my original 2013 club profile status and correct the established date on my current FC 27 Ultimate Team account.Thank you for your assistance.Solvedcfryuj1 month agoRising Newcomer119Views0likes2Comments- 1257ken1 month agoSeasoned Newcomer165Views0likes4Comments
Career mode problem
I accidentally disabled transfers when creating my Manager Career. I intended to disable transfers for only the first season. I am now in January of my second season and transfers are still disabled. I have invested a lot of time in this career and I don't want to start a new career. Is there any way to restore transfers in my existing save?SolvedAbuGl6h1 month agoRising Newcomer49Views1like1CommentAppeal Request – Ultimate Team PS5 Ban
Dear EA Support Team, I am writing to respectfully request a review of the ban preventing me from playing Ultimate Team on the PS5 version of EA SPORTS FC. I want to be completely honest about my account history. Around November, I received a Transfer Market ban because I broke EA’s rules. I accept responsibility for that and sincerely apologize for my actions. I understand that I violated the rules, and I genuinely regret it. However, approximately one or two months later, I was also prevented from playing Ultimate Team on the PS5 version of EA SPORTS FC. I was still able to play the PS4 version, but I could no longer access Ultimate Team on the PS5 version. I do not remember receiving an email explaining the reason for this additional restriction. I am asking EA to please review my account and reconsider the Ultimate Team PS5 ban. I understand the consequences of my previous violation, and I am genuinely sorry for it. I have learned from my mistake and promise that I will follow EA’s rules and Terms of Service from now on. I would really appreciate being given another opportunity to play Ultimate Team, especially with EA SPORTS FC 27 approaching. If possible, I kindly ask you to remove the PS5 Ultimate Team restriction from my account. If the ban cannot be removed, I would at least appreciate an explanation of the reason for the additional restriction so I can fully understand what happened. Thank you for taking the time to review my appeal. Kind regards, EA ID: M-_vegeta00 PlayStation Online ID: Cunning-fine1Solved37Views0likes1CommentError 0xC0000409 at game launch
Help An unexpected game shutdown was detected. Please relaunch the game or contact EA Help if this continues. (0xC0000409) Session ID: 1ncxCCPj5rTxh9i6tM3KGGI/r3DgeckPZI4TIhRUANtqyezp Previous Session ID: 1is9AXXj6rHxjYm+483KFhzG/dxi0MC2kFVl+VxPcfcgk7Bv Previous Service Session ID: 1is9AXXj6rHxjYm+483KFhzG/dxi0MC2kFVl+VxPcfcgk7Bv [Title updates for clarity. EA_Claus]Solved1xjalil1 month agoSeasoned Novice144Views0likes4CommentsFC 26 FUT Champions Bug Report – Opponent Quit Caused Disconnect and Loss
Platform: PS4 Game Mode: FUT Champions Date: September 12, 2026 Approx. Time: 19:00 Turkey time Opponent PSN ID: [Removed by CM, naming and shaming is against the rules. EA_Claus] I was winning 6-2 in approximately the 88th minute of a FUT Champions match. My opponent pressed Start and then quit the match. Immediately after the opponent left, I received an “Unable to connect to Ultimate Team” error and was kicked out of Ultimate Team. When I returned to the game, the match had been recorded as a LOSS for me. My internet connection was working normally throughout the match. I also checked my EA Connection Quality Report for this match, which showed: Ping: 12.17 ms Packet loss: 0.01% Connection score: 98/100 EA Help support confirmed that these connection-quality results indicate a very strong connection and that the “Unable to connect to Ultimate Team” message can also occur because of a server-side connection issue. I understand that EA may not be able to reverse the result, but I would like this incident investigated as a possible disconnect/match-result issue. Please check the relevant match and server logs, including the opponent's PSN ID, [Removed by CM, naming and shaming is against the rules. EA_Claus] Thank you.Solved94Views0likes1Comment
Consumables Store in Clubs not working properly
Hello I’m having trouble here in FC26 pro clubs, it says “undefined” and “no items available” when I go to the consumable store and I’m on ps5 and when I tried talking to an agent they just closed the live chatSolved674121291 month agoSeasoned Newcomer3KViews11likes47Comments
Game crashes when connecting to the servers
Well as the title says since yesterday I haven't been able to connect to the servers. As the game loads the connecting with EA servers splash screen it appears to load but when it should show the main menu it crashes totally out the game no black screen no warning or error alert just back to the desktop (I'm on PC by the way through the EA app no Steam nor Epic). I had this problem since yesterday and did a fresh install, deleted caches both from the game and my graphics card and still nothing. If i play offline its all fine, but as soon as I want to connect the game crashes. I even check the penalty history of my account as i had two internet signal drops in a row while playing before this issue started, which I mainly think is the source of the issue. any troubleshoot will be greatly appreciated.Solvedkay3m1 month agoSeasoned Newcomer118Views2likes4Comments
Forum Widgets
Community Highlights
- EA_Pulsar1 year ago
Community Manager
- EA_Vendcera1 year ago
Featured Places
EA SPORTS FC™ 27 Game Info Hub
Get all the information you need about EA SPORTS FC™ 27 here!FC 26
Talk with us about your experiences in EA SPORTS FC™ 26 in our community forums.FC 26 General Discussion
Discuss the latest news and game information around EA SPORTS FC™ 26 in the community forums.FC 26 Feedback & Suggestions
Use this space to share your ideas, suggestions and constructive feedback.FC 26 Game Modes
Chat with the FC 26 community about Rush, Career Mode, and Clubs.EA SPORTS FC™ 26 Ultimate Team
Discuss all things FC 26 Ultimate Team™ with the community in this forum.FC 26 Technical Issues
Having issues with FC 26? Join here to find help with connectivity, performance issues, crashes and more.FC 26 Bug Reports
Report bugs and see what the EA Sports FC 26 community is saying on this forum.
