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[GUIDE] - How to Read a DxDiag
Publication Date: 2025-04-02T16:22:15+01:00 For now placing this guide in the EA Community Discussion Subforum as there currently is no Community Resources section. In this guide, I’ll cover the main sections of a DxDiag, focusing on the most important details for troubleshooting, along with tips to keep in mind. Before the switch from AHQ to the new EA Forums, a similar thread existed, but unfortunately, it didn’t carry over. However, I found an archived version of the old thread here: [Internet Archive] - (AHQ Community Resources) How to read a DXDiag The original thread, created in 2014, was maintained until the forum change. In this updated version, I’ve expanded the coverage while omitting outdated info (e.g., SLI/Crossfire, Service Packs). This guide assumes basic knowledge of Windows, software, and hardware. It serves as an introduction to troubleshooting with a DxDiag, though keep in mind that it may not always provide a clear solution. This guide is based on a DxDiag from Windows 10 (DxDiag Version: 10.00.19041.5438 64bit Unicode) and may differ on Windows 11. The guide follows the same order as the sections within a DxDiag. If you notice any missing or incorrect information, or have suggestions for improvements, feel free to leave a comment, and I’ll review it when I can. Table of Contents Excluded Sections >> Click here to go back to the Table of Contents << There are several sections in the DxDiag report that will not be covered in this guide. These sections are either outdated, legacy features, or not directly relevant to most troubleshooting scenarios. The table below outlines these sections and the reasons they are excluded: DxDiag Section Reason DirectX Debug Levels Provides debug levels for specific APIs, which are not pertinent to typical user troubleshooting. DirectInput Devices Includes devices like game controllers (potentially steering wheels like the G502). Not universally relevant for all controllers, and unlikely to be needed for most troubleshooting cases. Gameport Devices Likely related to legacy devices connected via the outdated Game Port. Not relevant for modern systems. DirectShow Filters DirectShow is a Legacy feature, not really used anymore. Preferred DirectShow Filters DirectShow is a Legacy feature, not really used anymore. Media Foundation File Versions DirectShow is a Legacy feature, not really used anymore. Media Foundation Transforms DirectShow is a Legacy feature, not really used anymore. Media Foundation Enabled Hardware Categories DirectShow is a Legacy feature, not really used anymore. Media Foundation Byte Stream Handlers DirectShow is a Legacy feature, not really used anymore. Media Foundation Scheme Handlers DirectShow is a Legacy feature, not really used anymore. Preferred Media Foundation Transforms DirectShow is a Legacy feature, not really used anymore. Disabled Media Foundation Transforms DirectShow is a Legacy feature, not really used anymore. Disabled Media Sources Related to Media Foundation, therefore not relevant. EVR Power Information Enhanced Video Renderer, related to Media Foundation, therefore not relevant. Figure 1 (Overview of DxDiag Sections and Their Relevance for Troubleshooting) System Information >> Click here to go back to the Table of Contents << This section provides various details about your computer that can be useful for troubleshooting. Key information includes: Operating System: Specifies the OS and its version. System Model: Information about the motherboard and overall system. BIOS: Displays the BIOS version. Processor: Details about the CPU. Memory: The total installed RAM. Page File: More on this below. Windows Directory: The location where Windows is installed. DirectX Version: The highest version of DirectX supported. DPI Settings: Details about screen scaling. These entries are often the most relevant when diagnosing issues. To troubleshoot effectively: Compare System Specs with Game Requirements: Check the system specifications against the minimum and recommended specs for the game you're troubleshooting. If the system falls short of these specs, it could explain the issues being experienced. BIOS Version: Ensure that the BIOS is up to date for your specific motherboard model. BIOS updates are typically released only when necessary, such as for system stability improvements, addressing hardware compatibility, or fixing issues like incorrect voltage delivery. Page File: A correctly configured page file is critical, especially for systems with limited RAM. The page file acts as virtual memory, storing inactive data from RAM onto your storage device (e.g., HDD or SSD) to free up more RAM. Proper configuration is especially important if your system has a small amount of physical RAM. For guidance on the appropriate page file size, refer to this article: [Learn.Microsoft] - How to determine the appropriate page file size for 64-bit versions of Windows. DirectX Version: The version of DirectX is crucial for gaming performance. Newer games may require DirectX 12 instead of DirectX 11. For example, Apex Legends has begun phasing out DirectX 11 in favor of DirectX 12. However, the version of DirectX is just one factor—some games require specific DirectX feature levels, which we will cover in the Display Devices section. DPI Settings: DPI settings control how your screen content scales. A setting other than 96 DPI (100%) can cause text to appear misaligned or even prevent some games from launching properly. For more information on DPI scaling, refer to [Learn.Microsoft] - DPI and device-independent pixels. DxDiag Notes >> Click here to go back to the Table of Contents << One of the key features of DxDiag is its ability to flag issues such as unsigned drivers. These flags indicate that the drivers may be unstable, potentially due to being in beta or corrupted. Here’s an example of how such issues might appear in the DxDiag report: DirectX Files Tab: No problems found. Display Tab 1: The file ialmrnt5.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Sound Tab 1: The file RtkHDAud.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. Source: https://forum.multitheftauto.com/topic/60173-mta-crash-dxdiag-included/ In addition to identifying unsigned drivers, DxDiag can also detect other types of issues. Below are a few examples of how this may appear: I am not aware of an exhaustive list of all items that will be caught under the DxDiag Notes section, though any problems detected under this section will typically be detailed enough to guide you through further troubleshooting steps. Display Devices >> Click here to go back to the Table of Contents << This section provides details about the monitors connected to your system and the associated display settings. Key information includes: Monitor Name Monitor Model Current Mode: The current resolution and refresh rate being supplied by the GPU to the monitor. Native Mode: The native resolution and refresh rate that the monitor supports. Driver Version: The version number of the GPU driver being used. Driver Date/Size: The release date and file size of the installed driver. WHQL Logo'd: Indicates whether the driver has passed WHQL testing. Display Memory: The total memory available for the display, including both dedicated and shared memory. Dedicated Memory: The VRAM (Video RAM) physically available on the GPU itself. Shared Memory: The portion of system RAM allocated for use by the GPU. Output Type: The type of display connection in use (e.g., HDMI, DisplayPort). DDI Version: The DirectX Device Interface version supported by the GPU. Feature Levels: The DirectX feature levels supported by the GPU. This is important as some games may require specific feature levels to run properly. If you have multiple monitors, then there will be a separate entry with all the corresponding information. Key Checks Current Mode vs. Native Mode: Ensure the monitor is running at its native resolution and refresh rate. For example, if a 1440p monitor is running at 1080p, it may be due to the user forgetting to change their resolution. Similarly, check if the refresh rate is lower than what the monitor supports natively. Driver Version: It's important to check that the GPU driver is up to date. You can verify the driver version and check the Driver Date for the release date. Staying on the latest stable driver version is recommended, but it's important to be cautious of any issues with the most recent updates. Note: Nvidia driver versions are usually shortened to the last 5 digits of the version with 2 decimal points. (This: 32.0.15.7242 Becomes: 572.42) This means that if you want to look up a Nvidia driver, you should look it up in that format. Looking up a GPU Driver and checking if it needs updating First off we’ll need to check the card to see if it’s from Nvidia, AMD or Intel. This can be found under the Manufacturer section for each entry under Display Devices. Once you've figured it out, navigate to the corresponding section below. Nvidia 1. Go to this site: https://www.nvidia.com/en-us/drivers/ 2. Under Manual Driver Search, fill in the required specifications according to the information that is present in the DxDiag 3. Press “Find 4. Compare the Game Ready Driver version with the driver version present in the DxDiag, if it’s newer, then the driver should be updated AMD 1. Go to this site: https://www.amd.com/en/support/download/drivers.html 2. Fill in the specifications from the DxDiag inside of the "Search or Browse Drivers and Support by Product” section 3. Press "Submit” 4. Select the correct Operating System 5. Compare the driver version with the driver version present in the DxDiag, if it’s newer, then the driver should be updated Intel (You might not be able to find the corrrect Intel drivers via the steps below, you can find all Intel Graphics Drivers on this page: [Intel] - Driver Search (Graphics) but do keep in mind that it also includes drivers for integrated chipsets) Go to this site: [Intel] - Intel® Arc™ & Iris® Xe Graphics - Windows* Compare the driver version with the driver version present in the DxDiag, if it’s newer, then the driver should be updated Sound Devices >> Click here to go back to the Table of Contents << The Sound Devices section lists all the devices used for audio playback, including headsets, speakers, or any other audio output devices. This list corresponds to the devices found in Windows Settings > System > Sound > Sound Control Panel > Playback. It will also display Virtual Playback Devices. If you use software that creates virtual audio devices (e.g., Voicemod, Virtual Cable), these will appear in the list as well. Each sound device contains several pieces of detailed information, but the following key details are most relevant: Description (The name of the sound device) Driver Name Driver Version Date and Size (The release date and file size of the driver) WHQL Logo’d (Indicates whether the driver has passed WHQL Testing and is certified by Microsoft) Default Sound Playback (Shows whether the device is set as the default audio output for Windows) One of the key things to check here is whether your driver is up to date. Outdated drivers can mess with your audio, so keeping them current is a good way to avoid problems and make sure everything’s running smoothly. If you're not hearing sound from the device you want, check the Default Sound Playback setting. If it says "Yes," that device should be the one Windows uses for audio. If it’s not working right, you can change it here, or sometimes in the settings of the app you’re using to play audio. Sound Capture Devices >> Click here to go back to the Table of Contents << The Sound Capture Devices section lists all devices used for capturing audio, such as microphones. This list corresponds to the devices found in Windows Settings > System > Sound > Sound Control Panel > Recording. It will also include Virtual Microphones. If you use software that creates virtual audio devices (e.g., Voicemod, Virtual Cable), these virtual microphones will also appear in the list. For each sound capture device, the following key details are provided: Description (The name of the sound capture device) Driver Name Driver Version Date and Size (The release date and file size of the driver) Default Voice Capture (Indicates whether the device is set as the default audio input device for Windows) It’s important to check that the driver for the sound capture device is up to date, as outdated drivers can lead to performance issues or limited functionality. Additionally, verify that the Default Voice Capture is set to ‘yes’ for the correct device. This ensures that Windows will use the intended device for audio input. However, some applications may allow you to select a specific microphone within the app itself, overriding the default Windows setting. If audio capture isn't working as expected, this could be the cause. Video Capturing Devices >> Click here to go back to the Table of Contents << The Video Capture Devices section lists any device used for capturing video, including webcams and capture cards. Key information to focus on includes: FriendlyName (The name of the Video Capture Device) Manufacturer DriverVersion DriverDateEnglish Service (The service used to interact with the Video Capture Device) When reviewing this section, it's crucial to check if the driver is up to date. Outdated drivers can lead to issues with video capture functionality. USB Devices >> Click here to go back to the Table of Contents << The USB Devices section provides a hierarchical view of all USB devices connected to the system, similar to what you’d see in Device Manager. For each USB device, the following information is displayed: Vendor/Product ID (These IDs can be used to identify the USB device, which can be looked up in the USB ID Database - [the sz development] Matching Device ID (This ID is used by the Plug and Play (PnP) manager to locate a driver package that matches the device. For more information, refer to [Learn.Microsoft] - Device Identification Strings Service (The service used by Windows to interface with the device) Driver (This includes the driver file name, the date and time of the driver, and the file size of the driver) (Some will also include a “Location:” tag, this will not be covered in this guide) This list can be valuable for troubleshooting, especially when identifying hardware-related issues. In some cases, anti-cheat systems may flag Removable Storage devices, preventing the game from booting up. This is why it may be good to check this list if you are aware of certain USB Hardware causing issues within a game PS/2 Devices >> Click here to go back to the Table of Contents << Note: This is considered legacy technology. While it’s generally not relevant for most users today, it may still be important in certain troubleshooting scenarios, which is why it is included here. In some cases, PS/2 Devices may appear in a DxDiag report even when no PS/2 device is physically connected. This could be due to hardware or software quirks during the DxDiag capture process, so don’t assume that a device listed in this section is actually connected. If you do need to troubleshoot PS/2 devices, make sure to confirm that the user has a device actually connected via the PS/2 port. PS/2 devices typically refer to input devices like keyboards and mice connected via the PS/2 port, as shown below: While PS/2 used to be more common, USB has largely replaced it for these devices. As such, PS/2 should be considered legacy technology. If a user is still relying on PS/2 devices, it’s generally recommended to switch to USB unless they have a specific reason for using PS/2. Here are some important considerations: PS/2 devices are not hot-pluggable: These devices need to be connected before booting up the computer. They will not work if plugged in after the system has already started. Potential instability: PS/2 communication with Windows can sometimes cause generic instability, particularly if there are compatibility issues. BIOS/UEFI support: Not all BIOS or UEFI firmware versions support PS/2 devices. It’s important to verify that the system’s firmware can recognize PS/2 if troubleshooting these devices. Given these limitations, if PS/2 devices are malfunctioning, it’s often better to recommend switching to USB devices to avoid dealing with potential hardware or compatibility issues. Disk & DVD/CD-ROM Drives >> Click here to go back to the Table of Contents << & DVD/CD-ROM Drives) In addition to providing details on your system’s storage, the DxDiag tool will also display information about your DVD/CD-ROM drives and their associated drivers. For each drive, the following information is provided: Free Space Total Space File System Model The most critical piece of information to focus on is the Free Space of the drive where Windows is installed. If this drive doesn’t have enough available space, it can significantly impact system performance and lead to instability. To maintain optimal performance, I would recommended to keep at least 15-20% of free space on the drive where Windows is installed. Additionally, it's worth checking the model of the drive used for both your Windows installation and game storage. If you notice that the storage device is outdated and has exceeded its typical life expectancy or its read/write capacity, this could lead to performance degradation or potential failure For a more thorough analysis of your drives, you might consider using [Crystalmark] - CrystalDiskInfo. This tool provides detailed health information about your storage devices, helping you identify potential issues like failing drives before they cause significant problems. System Devices >> Click here to go back to the Table of Contents << This section lists all devices connected to the motherboard. These devices can include: Controllers (e.g., Audio Controller, SATA Controller, Ethernet Controller) PCIe Devices (e.g., GPU, Wi-Fi Card, Ethernet Card, Sound Card, USB Card, etc.) And many other hardware components (Note: A full list of every possible device type would be too extensive for this guide.) Each entry will include the following information: Name: The device's name or description. Device ID: A unique identifier that can help you locate more details about the device, especially if the name proves insufficient. Driver: Details about the device's driver, including its location, version, release date, and size. Locating Information Using the Device ID The Device ID is a key piece of information. If the device name doesn’t provide enough detail, you can use the Device ID to look it up. To search the Device ID: Copy the Device ID (e.g., `PCI\VEN_10DE&DEV_24C9&SUBSYS_88AE1043&REV_A1\4&8BD6E8D&0&0008`). Identify the Vendor ID and Device ID: Vendor ID: `VEN_10DE` Device ID: `DEV_24C9` Visit the following website and search with the PCI type: [DeviceHunt] - Search by PCI A repository of all PCI ID’s can also be found here for those interested: https://pci-ids.ucw.cz/ Diagnostics >> Click here to go back to the Table of Contents << The Diagnostics section in the DxDiag lists the 10 most recent application errors reported through Windows Error Reporting (WER). To view older WER entries, you'll need to check the Event Viewer. Important: An entry in this list does not necessarily indicate a direct cause for the issue you're troubleshooting. Especially with unrelated applications, the error might have occurred at a different time or may not be relevant at all. Each WER entry includes the following data: Fault bucket: A unique identifier generated by Windows based on the error's context. Fault bucket Type: A type differentiator (more information here). Event Name: The type of crash (I have yet to find a exhaustive list of event names). Response: Not covered in this guide. Cab ID: Not covered in this guide. Problem Signature: More details below. The Problem Signature section contains various columns (denoted as "P" + numbers 1-10) that provide specifics about the crash. Though there’s no official mapping standard for these columns, here's a breakdown of what you might encounter: AppName: The application's EXE filename (e.g., "Explorer.exe"). AppVer: The version number of the application or assembly. AppStamp: The timestamp of the executable. AsmAndModName: The name of the assembly/module if it’s part of a multi-module assembly. AsmVer: The version of the faulting managed assembly. ModStamp: The timestamp of the faulting module. MethodDef: The token for the faulting method. Offset: The IL offset for the faulting instruction. ExceptionType: The name of the exception type, with "Exception" removed (e.g., "System.AccessViolation"). Sourced from: [Learn.Microsoft] - Windows Error Reporting and CLR Integration Note: The specific information in WER entries may vary depending on how the application integrates with WER. Not all WER data will be visible in the DxDiag. For more comprehensive details, including crash dump files, check the Event Viewer or the full WER report. I may create a more in-depth guide on Event Viewer and WER in the future for more in-depth troubleshooting.
FAQ - EA Games on Steam
Having trouble linking your EA account? Use this FAQ to help troubleshoot issues you may have with your EA games on Steam. WHAT EA GAMES ARE ON STEAM? We’re frequently updating our Steam catalog. Check out our Steam store page for the most up-to-date list. LINKING YOUR ACCOUNTS You only need to link your accounts the first time you play an EA game on Steam. Sign into Steam. Launch an EA game from Steam by clicking Play. Install Origin if you haven’t already. Origin will launch and ask you to link your Steam account and your EA Account. Log in to Origin using your EA Account info or create a new EA Account. Steam will install your game and let you know when it’s ready to play. Note: You can only link one Steam account to one EA Account, so make sure you choose the right EA Account to link to. Unlinking accounts Want to unlink your Steam account? Contact us for help. INSTALLING EA GAMES THROUGH STEAM Once you’ve linked your accounts and installed your first EA game through Steam, installing future games gets a lot easier: Sign into Steam. Go to your Library. Select the game. Click Install. Click Next on the pop-up window to install the game. HOW DO I PLAY WITH MY FRIENDS? Origin-required games You can tell if a game is Origin-required if it says it “Incorporates 3rd-party DRM: EA on-line activation and Origin client software installation and background use required.” For games that need Origin but you bought them on Steam, you’ll need to add your friends on Origin to play with them. You won’t be able to add friends on Steam. Steam-native games Native games on Steam don’t need Origin to launch, but you can only play with friends on the same platform as you. For example, if your friend is playing on Steam, you’ll need to play the game on Steam too. Add friends on Origin Adding friends on Steam Cross-play games Cross-play games can be played on Steam or Origin, and you can play with both Steam and Origin friends at the same time! To invite friends, you’ll need to add them in-game. What about game invites? You can only send game invites between Origin accounts. GOT QUESTIONS? Do I always need Origin to play EA games in my Steam library? You may need Origin to launch some EA games from Steam. When you do, Steam will tell you the game needs to be launched using a third-party DRM and will show Origin software installation in the system requirements. If I buy a game on Steam, can I buy DLC for that game on Origin? Yep! You can buy DLC both on Origin and Steam. If I buy a game on Origin, can I buy DLC for that game on Steam? For Origin-purchased base games, you’ll need to buy all DLC in Origin. I'm an Origin Access subscriber. Do I get my 10% subscriber discount on Steam? No, the Origin Access subscriber discount only applies to purchases made through the Origin platform, and to in-game purchases through games originally purchased through Origin. Can I earn Steam Achievements and Trading Cards with EA Games? You won’t earn Steam Achievements for our games, but you can still build out your Trading Card collection. Learn more about Trading cards on Steam. Can I use Cloud saves? You can’t use Cloud saves for EA Games on Steam. More questions? Full details are available via EA Help.Account Security
As I have been cruising through the Forums lately I have come to a very sad conclusion based off of what I have been seeing/reading. I would like to remind everyone that account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner. There are all to many posts, about being hacked and banned, I forgot my password, I forgot/lost my E-mail account and or it's password, I can not verify my E-mail account or it's also been hacked. I have a game book for all that. I annotate what platform, what launcher, profile name, what e-mail and the respective passwords and other relevant info like DOB etc. for those things are in it. That gamming book is kept under lock and key. I do not save that info in the cloud or on the PC. I always log out of the game/launcher and the Console or PC. I do not let the software auto connect (remember my password) I enter it each time. Gaming accounts and associated E-mails are important, you would not write the pin to your visa card on the back of it right? And for gods sake do not game at internet cafes that is just asking to get hacked. If your gonna game, protect yourself and your accounts. Account Security/Safety How to keep your account and hardware safe 101: Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to. Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need. Do not share either of these passwords with others. Keep note of your passwords in a safe place. Enable two factor identification for both the game and associated E-mail accounts. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account. Play fair, boosting and teaming are cheating. Play fair using cheating software or hardware is not fair and is really only cheating yourself. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware? Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale About points 9, 10, and 11, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe. If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/ If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/ Contacting EA help https://help.ea.com/help/faq/using-ea-help I hope this advice is helpful to you all for gaming and naturally as well, in real life.
Unable to Resume Support Case on EA Help
Hi everyone, I'm having trouble with the EA Help website. When I try to resume an open case by clicking "Resume Case," it just takes me back to the My Cases page instead of letting me continue with my case. Has anyone else experienced this issue? Is there a fix for it, or is this a known bug? Thanks!
Skate playtest still won’t let me resubmit
I had just received an email recognizing the issues myself and others are having with the playtest being auto submitted when page times out or closes while we were trying to get our friends emails to join us in the skate game playtesting. When I get on my account the only option I have is to fill out the “skate. Insider Playtesting Signup” but the “skate. Playtest from March 11 until Early Access form.” doesn’t exist anywhere on my account. It just says I have been approved for the skate playtest under the playtest schedule list. I don’t have the option to resubmit to survey either. Big bummer because when I saw the email I assumed the issue was fixed and I could now add my buddies. Also when I try to click the direct link in in my email the link for the skate early access form it redirect me to sign in than I just see that same screen saying I’m approved but no place to do/resubmit the survey.
Horrendously bad support page
Okay, I will spare you the details. I need to come into contact with EA Support regarding an issue but their ridiculously bad support page is leading me in every wrong direction. I just want to start a conversation but there is no email, no phone number and the live chat button literally does nothing. It won't let me send my message and it doesn't say why, nothing happens. Someone please just tell me how to get into contact with someone.
Cannot unlink PSN (Playstation Network) from EA
Hi, I currently have two PlayStation Network (PSN) accounts linked to my EA account. However, I am unable to unlink either of them because the unlink button is not visible. The option to unlink appears for all other linked services, but not specifically for PlayStation. I have already contacted the EA support team, but they were unable to resolve the issue. They advised me to bring this matter to the EA forums instead. Could an EA admin please look into this for me? I would greatly appreciate any assistance. Thanks in advance! Best regards, Armer
Solution for not receiving the reset code from EA
Go to Settings > Junk mail in your email account and add the following address as a safe sender: EA@e.ea.com After doing this, emails from EA should come through successfully. This solution worked immediately for me! 🙂 Maybe this can help others facing the same issue as well.
Does anyone work in EA support anymore?
I have an email address thats supposedly been “deactivated” since I haven’t played an ea game on my Xbox for years but the ea support website has no option to chat with anyone. Every time I “create a case” it by default goes to paused and no one gets back to me. It’s as if no one actually works in support. Also due to the fact that only one Xbox gamer tag can be attached to an ea account, my only option would be to make a new Xbox gamer tag and that’s not going to happen. Any one on here have a work around or maybe a way to actually get ahold of someone at EA?
Cannot make ticket for support
I was recently trying to log into my ea account to link it with my steam account when i saw it was already linked so i went to unlink my steam account from my ea account and it doesnt show me an option to unlink my steam account from my ea account and i cannot even unlink it since it doesnt give me the option to. Whenever i even try to link my steam account on my ea account it says its already linked and i've tried to contact support twice and now i can't even contact them anymore since it doesnt show me an option to. I need to link it since without it i cannot play battlefield or enjoy the game with the rest of you guys.I've loved the franchise for a while and it would really help if anyone could help. If anyone has any ideas please feel free to message me Thank you for reading.
A big thanks to EA support.
I want to share my thoughts about EA support and hacked- banned accounts. Couple months ago i was sloppy af in the web and my mails got hacked and i mean all my mails got hacked. As u understand i had various problems with bank accounts etc and ofc with most of my accounts on various platforms. Thank god i managed to overlap all problems with banks etc and all of my accounts in other platfmors. Last account that i v tried to recover was the EA account. After a help from EA live chat we managed to recover my account back to me and then i discover that my account was banned. Ofc i opened a ticket on support explaining my problem and after some days which the EA guys investigate my case the ban was lifted and my account is clear and back to me. Short story is that once more proven that 99% of cases if a ban is wrong then it is gonna be lifted. If you be unlucky and be banned for no reason have faith, contact whoever needed and be patient. Once more a big thanks to EA support for taking care of my problem. Greetings from beutiful Greece and happy gaming to everyone.
Official EA Phishing help contradicts itself
The official Phishing help page on the EA website explicitly states that "All ea.com subdomains will lead with the subcategory, then ea.com", however the playtesting site contradicts this "ea.arcsivr.com". This makes any invite to playtest seem like a phishing attempt. I believe this should be corrected or at least specifically stated as an exception to the rule so that the website regains some legitimacy.My Steam account was hacked and linked to a EA account that I don't own.
As the title says my Steam was compromised and the hacker linked it to their own EA account. The problem that I have right now is that im unable to unlink my own Steam account from this random EA account because I don't have any information regarding that account (email, password, username I got nothing!)... I contacted EA support multiple times and they were unable to fix my issue and told me to contact Steam support. After contacting Steam support they told me that this issue can't be resolved from their side and to once again contact EA. I'll be uploading both my conversation with EA support and Steam Support, plus the automatic prompt that I get when I try to link my own EA account to my steam account. I really hope that making this forum will somehow help with my issue and help other people with similar issues, because as of right now there seems to be no way to fix this problem. Steam profile in question And the EA account that im writing this from is my actual EA account!
