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Submitted Help Request But No Info
I filled out the form for EA support at the beginning of the week (Monday) and haven't received anything, not automated email with a ticket number, if I look in my cases I only see the chats that I had previously nothing relating to the ticket that should be related to me filling out this form. I was wondering when should I expect to hear back so that we can try to achieve a solution to my issue. I'm aware that it is the Holiday season and that this time of year usually brings some delays but I would expect that a big corporation such as EA that has millions of customers would at least have a system that sends customers who have reached out for support an automated Email with a case number or some sort of tracking information for their Help/Support Ticket. Are any MODs able to tell me if I should've received something by now or what is going on here in my situation?? Thank you
Remove steam account link
Hello everyone, I have an EA account that uses an email address I lost access to a long time ago. This EA account is currently linked to my Steam account. The problem is that I’ve also lost access to the EA account itself, and I’m can't manage it or recover it. I’d like to start over by linking a new EA account to Steam, but I’m unable to do so because the old EA account has been linked for the past 8–9 years. Thank you.EA account not fully linking with xbox account
So I bought the xbox game pass and was trying to get titanfall 2 so I made an EA account to get it (the game should be free with the gamepass) But after linking my xbox and EA accounts it says I need to pay money for it even though it should be included in the gamepass. I used different emails for my xbox account and the EA account so that might be the problem. If so how would I fix it?worthless
I reported something wasn't working, and they told me to contact the person I bought the game from. If we couldn't resolve the issue, they'd be happy to help. I'd already contacted EA before contacting them, and they couldn't help me. So I asked for help from EA, and they just told me to do what I'd already done, otherwise they wouldn't help me.
Linux Gaming GeForce Now
"I've been a Windows user for a while, but I decided to make the switch to Linux after trying out Linux Mint Cinnamon. And boy, am I glad I did! After just one month of using Linux, I can confidently say that it's been a game-changer. One of the best things about Linux is its ability to run games smoothly and efficiently. With the rise of GeForce Infinity, a software channel available in Linux Mint's repository, gamers can now enjoy EA games without any hassle. And the best part? It's completely free! Of course, there are some limitations with the free version - you'll have to deal with ads, but if you're willing to pay for the premium version, it's well worth it. The paid version offers ad-free gaming and a lot more features. So, if you're thinking of breaking free from Windows' spyware-filled operating system and wanting an OS that's truly yours, Linux Mint is the way to go. With its user-friendly interface, vast repository of software, and now, GeForce Infinity for gaming, there's no reason not to make the switch. Happy linux gaming, everyone!My $100 is gone due to a bug preventing battlepass skip.
This has gone too far from me, and the worst part is I have no faith that any EA representative of any sort is going to respond to this post or reach out to me in an attempt to resolve this issue. I am still missing Twitch drops from back in August after all, which I earned properly and fairly yet all I have gotten after countless pointless chats with EA’s “support” live chat were empty promises that the issue would be sent to their “dedicate team”(that’s not a typo, that’s just the broken and regurgitated English of the countless EA support reps I had to suffer through). I have no faith in EA and at this point the same goes for DICE. I decided to use some of my battle coins that I spent my hard earned money on to skip through the winter offensive bonus path of the battlepass tonight. I confirmed the battlepass skip in game costing 1,650 battle coins to progress through the whole thing. After loading for a moment it had the checkmark on screen next to the “Advance 11 tiers” icon like the purchase went through, but then.. nothing. It didn’t unlock the battlepass items. Out of frustration I attempted this at least ten times hoping it would unlock as I may not have the time over the next 14 days to progress through the battle pass. It wasn’t until after the 10th time trying to buy my way through the bonus path that I realized every time I attempted this it is TAKING 1,650 OF MY COINS I’VE SAVED UP ON EACH ATTEMPT! I started with 52,000 battle coins upon release of the Winter Offensive update tonight. After buying all of the new cosmetics released tonight in game (1,500coins, 900coins, 1,500coins, 1,900 coins and 900 coins, I should have 45,300 coins still on my Battlefield account. After attempting to unlock the battlepass numerous times I now have 36,900 due to a bug that was taking my currency each time against my knowledge. I am so beyond disgusted and this is straight up robbery, the whole battlepass thing feels predatory in the first place but now even though I’m bending over and spending real world money on in game currency, when I decide to use the currency in game it is taken from me and the digital items I attempted to spend them on are not even rewarded. That’s almost $100 of my hard earned real world money down the drain because of an in game bug that is the fault of EA/ Dice. I am going to update this post every day EA/ DICE doesn’t respond to this bug that is literally robbing me, and who knows who else of their hard earned money. This is far beyond unacceptable. I would love to have a bit of faith that EA’s live chat would help me with this issue, but all they did back in August was give me empty promises with the missing Twitch drops. I know EA admins read these posts, at least I hope they do. EA_Leeuw, I am calling on you by name. In my brief time in these forums and as a customer of EA I have seen you resolve some issues on here. If anything warrants looking into it’s nearly $100 of my money being taken from me due to an in game bug. Please, everyone upvote and comment on this, everyone should be made aware of this unacceptable issue.Thanks, Nitin! /S
Can I start by saying that I am probably never buying Sims DLC again. I was already hesitant to do anything with the new issue from EA, but this last session with EA Help was incredibly awful. I bought the digital deluxe upgrade thinking it was an upgrade to my ALREADY digital deluxe edition (I know, read the descriptions, I just wanted to splurge a tiny bit for Christmas). Oh, oops, no, it isn't. Oh well I've been dumb before and EA helped me instantly. Talk to the first guy, Rajesh, super kind and about to help me. Gets taken over by someone else, Nitin. I think he saw my help discussion post and took over because he was the advisor assigned; the chat box says you don't have to reexplain your problem if you get disconnected, that was a lie. I just give my order number and say the last person was helping me get a refund because I basically have a duplicate purchase. I jump through hoops to verify my account again, and then he says he can't help because the payment is processing and to contact them later. I tell him that the status of the order is complete and my money is gone, so I don't understand what that really means and ask when is "later". He tells me in broken English that "we will help when the payment will be settled". I ask again for clarification, saying "Sir, I don't understand when later is, and since it's processing can they not just cancel the order entirely, and lastly I asked am I able to play the game since it's a special circumstance and get a refund later". He says, "No worries, we will help you with the refund as soon as possible payment will settled" I tell him I need different words because the words he has been saying do not make sense. "Please contact us later" "When the payment will settled" "Trust me your payment is still pending" Three different messages. To say the same thing. I have been cordial the whole time, I was going to be rude, but I decide against it and just ask, "And the answers to my other questions?". "I have already answered your questions" UM. No, you have been repeating the same broken English to me. "No sir, I asked if I play the game today if I would still be able to get a refund because of your policy". "No please do not play the game." Contact us later blah blah blah anything else I can help you with. EA. How can one person be so willing and kind to help and the other person comes in and ruins my day by being unapologetically rude. When I KNOW from experience that my order could easily be handled instantly, and I was going to buy 3 kits instead for stressing myself out, now I'd rather not. Well; time to follow in the steps of the EA Creators you can't even keep. I'm not convinced on spending more than the $1300 I already have, might even consider ending the 815 hrs I've played the game. Hope being rude and having my $10.49 was worth it, Nitin. Thanks again for trying, Rajesh! Thanks for coming to my TedTalk. I don't want action taken.Bug with 90+ ovr or 93 ovr bnd player choice from MUT premium field pass
Hello on madden ultimate team there is a premium field pass and I got it, one of the instant rewards is a pack consisting of a 90+ ovr bnd player or 93 ovr bnd player. Whenever I clicked on the pack it didn’t give me an option it just gave me the 90+ ovr bnd player pack and that wasn’t what I was going to go with I was going to go with the 93 ovr bnd player. I have a clip of it happening i just want this resolved as soon as possible please
Cannot Refund Dragon Age II via Refund Tool and No Support Available
Hello, I just purchased Dragon Age II: Ultimate Edition on the EA App and I would like to request a refund. However, it is simply unbelievable that your refund tool has been broken — my refund request keeps getting stuck on the final step and just keeps loading endlessly. On top of that, the report form does not even list Dragon Age II as an option, so I had no choice but to select Dragon Age: Inquisition instead. After writing the entire request carefully, I was then told that customer service does not handle this issue. I changed the issue category to “Purchase Problem” and submitted another case. The system showed me a page with a new case number and said that an advisor would contact me. However, when I check the “My Cases” section in my EA account, there is no new case at all — only my older, already-closed cases appear. So I’m not sure whether my new case was actually submitted. I’ve already tried several different VPNs, and it still gets stuck on the submission step. Every other website and service works perfectly fine for me — it’s only your refund tool that doesn’t work. The program won’t allow a refund, customer support is unreachable, the Dragon Age forums have no moderators responding, and the ticket I submitted doesn’t even appear in my case history, which means no one has contacted me to this day. So what am I supposed to do to get my refund? How can I request a refund for a game that your system won’t allow me to select, and a refund tool that won’t even submit the request? For reference: the actual game I need a refund for is Dragon Age II: Ultimate Edition, Order #1008226783083. I am fully eligible for a refund. Please help me complete this refund. Thank you.help please
please can I get some help I been trying to get my correct rank reward for ultimate team, but no agent is helping me in live support can you please give me my reward for rank you gave me a 92 overall fantasy pack I was supposed to receive a 93 overall fantasy pack this happened in season 2 also. I just want my reward EA is that too much to ask I sent proof to like 10 different agents ii spoke to, but they are saying they can't give me my reward someone help me thank youEa pls make your anticheat a little less. buggy
I just got xbox gamepass and i wanted to play battlefront and battlefield. so i downloaded it and went to play it. i waited for a bit before the javelin anti cheat error popped up. ive done everything ive deleted the anticheat and reinstalled ive made sure secure boot was on i deleted ea app and battlefield, and battlefront if anyone has any fixes pls help meWhen can Steam and EA be unlinked in both directions?
When will EA accounts and the Steam platform be able to unlink from each other, instead of the current situation where only the EA account can initiate the unlinking? During the period when my Steam account was hacked, an EA account was created, which resulted in all the EA games I purchased on my Steam account being bound to an EA account that doesn't belong to me. If I log in from another computer during this period, it requires verification, and the verification information needs to be sent to an email address that does not belong to me. This means that the EA games I purchased can only remain idle on my Steam account. I have sought help from your customer service, and during that time I provided all the account information that completely belongs to my Steam account, but your customer service still determined that I could not pass the verification. If this continues, how am I supposed to buy EA games on the Steam platform, considering I cannot play the games I purchase? Therefore, I urgently need a feature that allows for mutual unlinking between the Steam platform and EA accounts.
Trying to switch Xbox accounts
I've been trying to switch Xbox accounts for about a year by now, every time I've been told that "I can only link to one xbox account and that xbox account is already linked. Well, I've unlinked that xbox account and deleted it and I still can't link my actual Xbox account to my EA account, it is insane that I have to post about this in a forum instead of being able to file a proper support ticket. Please help me solve this issueFailing to create a ban appeal
I went to log in to play pvzgw2 with my friends today, when i get the message that my account had been banned even though i hadn't used it for months, and the account is linking to an email i do not recognize. When i try to create a ban appeal it fails, so i am currently unable to retrieve it. (Moe-mester is the account's name, and it is currently connected to my steam account)Fc 26 ultimate team rivals loss of league rank randomly
I finished playing rivals mode on Wednesday night and when I logged back in the next day I found i had lost my ranking by 9 positions from division 7 rank ten to division 7 rank one . Extremely frustrating as one more win would of secured promotion to division 6. What is the point of spending all the money to get better players only for ea to demote us . I have played ultimate team for years but that's the final straw , I will never buy anymore fc points from now on , completely unacceptable and a con
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