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How do I get help with logging into my account in Madden NFL 26?
Hey Madden fans, Need some help with logging into your account for Madden NFL 26? Read on for some info and tips that may help. What if I forgot the email address on my account? If you don’t remember which email you used on your account, there are some other ways you can try finding out which one it’s registered to. What if I don’t have access to the email address on my account? Your email provider should have some ways for you to get logged back into your email account. Check to see if they offer a way for you to reset your password or answer some security questions. They may also have other ways to verify your identity and recover access. Try looking for these options on the login page for your email provider, or at their support website. Why am I being asked to enter a verification code when I log in? This means that you have two-factor authentication (2FA) set up on your account. Click here for more info on how 2FA works and where to look for your verification code. What if I get an error when I try to log in? Login errors can point to a few different situations. Check out the sections below for tips that can help with some common login errors. “Your email address could be invalid or you may have recently updated it.” You might have entered the wrong email address, or your email might not be linked to an EA Account. To help keep your account secure, we limit how often you can update your email address. You can only update the email address on your account once every 30 days. Learn more about updating your account information. “Your login credentials have expired.” Try resetting your EA Account password. This will usually help in most cases. If that doesn’t help, wait at least 90 minutes and try again. You might have tried resetting your password too many times, too fast. “You aren’t connected to the internet. Check your internet connection.” Check out some connectivity troubleshooting steps. What if I forgot my password? First, try resetting your account password. If you’re trying to reset the password for an underage account, make sure to enter the underage EA ID, not the parent or guardian email. Check your email for a link to set a new account password, and follow the instructions. I think I’ve been hacked Check out the EA Help website so the EA Help team can make sure your account is secure. What if I still can’t log in after trying everything? If you’ve tried all of the steps above and you still can’t log in, please reach out to the EA Help team so they can take a look at your account.EA_Kent7 hours agoCommunity Manager6Views0likes0CommentsHow do I get help with a technical issue in Madden NFL 26?
Hey Madden fans! Having trouble with a technical issue in Madden NFL 26? You’re in the right place. Read on for some tips on how to get the most out of the Technical Issues board. Before anything else, we should make sure you’re looking for help in the right place. It can be tough to tell the difference between a game bug and a technical issue. We’ve got some tips below that can help you spot the difference. Technical issues are problems that you might be able to solve with some troubleshooting or with help from the EA Help team. We’ve shared some common examples below. Examples of Technical Issues Connectivity (disconnections, lag, unable to access account) Account issues, change email/password/security question etc. Account action/banned Trouble installing the game If you need help with logging into your account or with missing content please reach out to the EA Help team so they can take a look. You can find more info on how reach them at the link below: I need help with my EA Account or game If your account has been banned or suspended, the Terms of Service team will need to take a look. They’ll review your account and see if the ban or suspension can be overturned. Check the link below for more info on how to contact them: Get information about your EA Account lock, ban, or suspension A bug is a problem you can’t fix yourself or with help from our support team. It would be best to report issues like this over at the Bug Reports board. Check out the examples below. Examples of Bug Reports Visual glitches Audio Problems Crashing/Freezing while playing a certain game mode Gameplay Before you post, be sure to use the search bar to see if anyone else has already posted about the same issue you’re seeing. Searching for key words like “crash” or “freeze” might help you find a thread where your question may have already been answered. When you’re ready to make a post, there are a few things we ask you to keep in mind: Be as detailed as possible! Include the platform you're playing on. Let us know how long the issue has been happening. Give us a heads up on any troubleshooting steps you've already tried yourself. Share as many specific details on the issue as possible. This can include: Any error codes you're getting Where exactly the issue happens in-game The name of the specific Challenge, Chemistry, Items, etc. that's giving you trouble Any screenshots or video clips of the problem If you’re looking for tips on troubleshooting some common technical issues, here are some steps we suggest trying first: Experiencing lag, disconnections, or trouble connecting to the servers? Troubleshoot your connection to EA games If you're getting errors when you're trying to play a game in Ultimate Team, sometimes generating a new lineup can help. Seeing an issue on Xbox Series X|S? A good place to start with Xbox troubleshooting is power cycling your console. This can help with many of the most common issues we see. This process doesn't erase any of your games or data. How to power cycle your Xbox console: Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. Unplug the console’s power cable. Important: Be sure to wait 10 seconds. This step resets the power supply. Plug the console power cable back in. Press the Xbox button on your console to turn on the Xbox. Having an issue on PlayStation 5? Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle many of the common issues you might run into. How to power cycle your PlayStation console Touch the power button on the front of the PS5 for at least 7 seconds (until the system beeps twice). Turn it back on after 5 minutes. Launch the game. Tip: If you're using an external hard drive for your console, whether or not it's for College Football 26, make sure all of the game updates are saved to the same storage drive. If the files are located on different drives it could cause errors or performance issues. If you have the game saved to an external storage drive, reinstalling it on the internal drive might help with crashes or errors. Having an issue on PC? Make sure your PC meets the minimum system requirements for Madden NFL 26. You can find these listed on the store page for the game in your preferred launcher. If you're running any third party programs or overlays in the background, try disabling them before launching the game. You can also Clean Boot to narrow down if something specific is conflicting with Madden NFL 26 or the EA app. For more info on how to set up a Clean Boot check out the EA Help website. PC graphics troubleshooting How to use Secure Boot on your PC Still having trouble after trying the steps above? Make sure you include a DxDiag in your post! Having an issue on Nintendo Switch 2? Check out the Nintendo Support website for some tips on error codes and some common connection troubleshooting. We know that dealing with a technical issue is never fun. We’ll do our best to help you get back out on the field. Thank you for coming to visit us here on the EA Forums!EA_Kent7 hours agoCommunity Manager3Views0likes0CommentsHow does two-factor authentication (2FA) work?
Hello, Madden fans! Wondering how you can add an extra layer of security to your EA Account? Need some help getting logged in with two-factor authentication? Check out the post below for more info! How do I turn on two-factor authentication? Visit the Security and Privacy tab in your EA Account portal. Look for Two-factor authentication and click the right arrow (>). Click Turn On and pick your authentication method. You’ll have the option to authenticate via email, authenticator app, or text message. We’ll send you a code using the method you chose. Use that code to enable two-factor authentication. Note: if it’s the first time you’re setting up two-factor authentication on your account, your first code will only come through via email. After you’ve enabled two-factor authentication you can set up other methods to get codes. What if I’m not getting codes sent to my email address? First, try resending the authentication code. There are a few things you’ll want to make sure of: Your email inbox isn’t full You’ve checked the Spam or Junk folder in your email You or your email provider haven’t blocked EA emails You’re logging into the right EA Account If you’ve logged into a different EA Account, the codes might be going to the wrong email To make sure you can always get your authentication codes, keep your EA Account email address up to date. If you’re still not getting the code emails, look for an older email from ea@e.ea.com and allow images to be displayed. Try resending the verification email after that. How can I check that I’m logging into the right EA Account? Open an incognito/private window in your web browser. Make sure you use an incognito/private window in your browser. This can help avoid potential cache issues. Check the Connected Accounts tab in your EA Account portal. There you’ll see which platforms are linked to your account. If you don’t see the platform you’re playing on, you might have more than one EA Account. Check out the EA Help website for some tips on how to find the right EA Account. What if I can’t log into my email account? If you can’t log into or remember the email address on your EA Account, check out the EA Help website for some account recovery tips. How do I set up an authenticator app? If you choose to use an app authenticator, you’ll get your verification codes from the Google Authenticator app on your phone or other device. Choose the Authenticator app option when you set up two-factor authentication on your EA Account. Select your device from the drop down menu. Install the Google Authenticator app from the Google Play Store or Apple App Store. Open the Google Authenticator app on your device. Select Begin Setup. Choose how you want to set up the authenticator: Select Scan barcode to scan the QR code from your EA Account Settings. Select Manual entry to type in your EA Account’s email address and the Secret Key from your EA Account Settings. Enter the code the authenticator gives you. Select Save. Once you have app authentication set up, you’ll need to open the app and enter the 6-digit code that appears whenever we ask you for a two-factor authentication code. These codes will last for a limited time. If the timer on the code is about to expire, wait for a new code to give yourself enough time to enter it. Where can I find my backup codes? If for any reason you can no longer get your authenticator codes or verification emails, you’ll need to use your backup codes in order to log into your EA Account on a new device. You can view and refresh your backup codes from the Security and Privacy tab in your EA Account portal. Go to Backup Codes and click View in order to see them. Write down your backup codes and keep them somewhere safe so that you can use them to log in if needed. What if I still can’t log into my account? If you still can’t log into your account after trying all the steps above, please reach out to the EA Help team so they can take a look.EA_Kent7 hours agoCommunity Manager3Views0likes0Comments
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