Recent Discussions
I would like a refund
Hello there! I wanted to ask for a refund. I accidentally bought the daily jawa offer from the shop, the 1600 crystals one. I did not mean to even touch it but somehow it happened, there Is not even a single thing i have a use for in that package, i was going to spend the crystals on relic materials. I was wondering if you guys could remove the gear and the Omega materials from muy account, and return the 1600 crystals back to my account. Those crystals were paid for, as they are the ones that came with the hyperdrive bundle and it would not be very nice if i just lost them to a mistake of my phone. I did not take a screenshot of the things that came in the bundle because i tried to close everything fast out of desperation, i do have proof of the purchase because as you can see on the screenshot, the offer does not appear anymore. I hope this can be fixed. Thank you for your time.
Bought LSB for Jabba and Tusken and got Crystals instead!
Dear CapitalGames, Yesterday i bought the LSB for Jabba and Tusken. After saying that the purchase is in work i got a message in my inbox saying there was an error. Instead of my LSBs thast ur normally get instand i got Crystals. Please CG give me what i payed for and not some stupid Crystals.
Missing Grand Inquisitor Shards
Product: Star Wars: Galaxy of Heroes Platform: Android Phone What type of device are you experiencing the issue with? All OS Version 13 Ally Code: (Find it here: http://bit.ly/AllyCode ) 233-545-982 What type of issue do you have? Missing Rewards How often does the bug occur? Every time (100%) Summarize your bug The game got this error that read "An error has occurred that requires restarting the game[.....]" as I killed General Kenobi at the end of the final tier. I clicked Restart as that is the only option and it reloaded the game and marked the event as complete but didn't give the shards for the final Tier. Steps: How can we find the bug ourselves? Connection Type Mobile Please select your region South America Country Brazil So the game got this error as I killed General Kenobi at the end of the final tier. I clicked Restart as that is the only option and it reloaded the game and marked the event as complete but didn't give the shards for the final Tier. I did try force quit and relaunched the game. No change I also replayed the last tier. Beating it again did not give shards either.
Did not receive my Apple gift card rewards
I bought the $25 and $50 Apple gift cards from target for the rewards. The $25 rewards got redeemed and showed up in my acc in ~5 mins. I redeemed the $50 card “redeemed my special gift” and one in game day later I’ve still haven’t received it. I’ve deleted the app and reinstalled, I’ve restarted my phone, I waited until the next day. Idk what else to try but I’d really like to get my rewards. Ally Code: 281-835-124Grand Arena is not registering my battles
This has happened to me on 3 different occasions. In a battle, and if the timer runs, you will not get the participation or kill points. I sent a message and customer service kept saying there is no proof that I participated even though I showed screenshots.
account being banned when I log in through Google, but I can log in through EA.
I get a message about account ban when logging in via Google, but I can log in via EA the problem did not appear immediately, but after multiple attempts to log in via Google during recent problems with logging in. ally code 559-625-922, EA mav1212liza (1f0281973af2e8b5) Nick warrior. Thank you, I hope you can help me solve the problem. You are the best team, thanks guys.Error Message When Trying to Buy the $29.99 Pack for Depa Billaba
I have been trying to purchase the $29.99 shard pack for Depa Billaba on the webstore but I keep getting an error message every time I click purchase. The pack disappears from the store and then re-appears about 15 minutes later, only for the same error to occur when trying to make the purchase. The transaction was never completed. I haven't yet been charged & I have not received the contents of the pack. Only the error message. I would like to purchase this shard pack but am not sure what else I can do. Thank you in advance for your help
