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Finished journey guide but did not unlock character??
I’m absolutely at my wits end with in-game support. I quit the game because I finished the journey guide for Jedi Training Rey and did not get the character unlock. I went back and forth with support for days and all they would tell me is that I had to finish the journey guide - and I told them over and over again that I did. I don’t get why they cannot help me with this obvious in-game error. I really want to return to playing but it’s hard knowing the grind never payed off. Help anyone??Missing Multiple Orders of Crystals
About two weeks ago I started replaying this game. I made a purchase of $19.99 for crystals and never received them. However in the app when I tried to make the same purchase again I got a message saying that I could cancel the purchase or wait for the crystals to come into my account. After several hours of waiting I selected to cancel the transaction. Yet I was still charged. I thought this was a one off and a couple of days later I made another purchase for $9.99 for crystals. Same thing. I never received them. I contacted support through the game app and provided screenshots and receipts. I was told there was no history of any purchases and that I should contact Apple for a refund. I did exactly that and both of my refund requests were denied twice. I have since disputed the purchases with my bank but I am extremely unhappy that EA took my money and didn’t give me the crystals that I BOUGHT! A couple of days ago I tried again to make another purchase for crystals. This time for $4.99 and again I havent received them. I have contacted EA support through the game and they keep saying the same thing even though I have produced PROOF that I was charged. Apparently there is no history of purchases on my account and for that reason they just keep closing the chat. I’ve had about enough of this. I have tried contacting EA support online and they say to contact the support via the app, which again, I have done at least 4 times. I am out $34.99 and have absolutely nothing I paid for and that is just WRONG! CAN ANYONE HELP ME!Game Unplayable in Brazil
Hi guys, I live in Brazil, I play the Brazilian version of the game, and I have an account with over 12 million GP. However, the game has become unplayable for me (and many other players) this past week. For those who aren't from Brazil to understand, the Brazilian parliament approved a new law imposing a series of restrictions on online games as a way to protect minors who access them. In Star Wars: Galaxy of Heroes, this means that all packs with random rewards have been removed from the game in the Brazilian version. For example, packs that give 5-330 character fragments are no longer accessible here. How this mainly affects us: we no longer have the daily free box in the Webstore; we no longer have the daily free pack in the PC version; we can no longer buy character packs (like the KX pack today) or coin packs to evolve era characters. I'm a player who spends a fair amount of money on the game: I buy the Episode Pass every month and have already purchased several Lightning Bundles and other resources. This isn't cheap in Brazil. An Episode Pass here represents approximately 9% of my salary (that's A LOT of money for us). I've reached a point in the game where I'm close to having all the characters with at least Relic 1, but to consolidate that, I needed to achieve 5 stars and level 75 for all era characters. I was managing to do that until now, but with these changes, I won't be able to get my new KX to 5 stars, and therefore I won't be able to level up the era characters to 75. After investing so much time and money in this game, it's absolutely frustrating to reach this point and be harmed in this way. But what to do if this is a matter of Brazilian law? Well, other games have found much better alternatives than removing everything from the Brazilian version. Efootball, for example, implemented an age verification tool in the game. If you are of legal age, you can access everything. If not, you don't have access to what is prohibited by law. It was simple, the game continued as before. But in Galaxy of Heroes we were simply expelled of the game. Unfortunately, if I can't level up my era characters to level 75 as expected (and since I spent money on it), this will be my last week in the game, which is dying for me.
Didn't get KX Droid $30 Bundle but got Charged
Hello, I purchased the $30 KX bundle from my IOS device, it said purchase was successful and charged me $31.64. I did not receive any crystals or bundle rewards. I hit restore purchases twice in game and nothing. The bundle in store is still showing up as something I can purchase. I am missing out on daily rewards due to this as my KX would be 5* as I am currently at 41/65. My ally code is: 431638517Missing 10th Anniversary Journey Quest Chains – Faction Lightspeed
Missing 10th Anniversary Journey Quest Chains – Faction Lightspeed Tokens Not Awarded (Account Issue) Tagging EA/CG team for visibility. I am posting this here after working with EA Support for several days. My case has now been forwarded for investigation, but I want to confirm whether other players are experiencing the same issue and ensure this is properly reviewed. Issue Summary: My account did not receive several 10th Anniversary Journey Quest chains tied to faction Lightspeed Tokens, which means I was never able to earn those rewards. What DID work correctly: I completed the Anniversary Journey Quest chain up through 6-C I received the Mandalorian Lightspeed Token I received other character-based Lightspeed Token rewards This confirms my account was eligible and participating in the Anniversary event What is MISSING: The following faction Lightspeed Tokens were never awarded to my account: Droid Rebel Jedi Bounty Hunter Empire These tokens are visible/searchable in my inventory (see screenshots), but they were never earned because the corresponding quest chains were never available. Root Issue: Based on the Anniversary Quest structure: These faction tokens are tied to earlier Journey Quest chains (such as 2-C, 3-C, 4-C, 5-C) On my account, those quest chains never appeared at any point Because they were never present, I had no opportunity to complete them As a result, I could not earn the associated faction Lightspeed Tokens This is not: A missed reward A progression issue A failure to complete visible quests This is a missing content / quest chain delivery issue. Proof (Screenshots if needed): Completion of 6-C and reward received (Mandalorian Lightspeed Token) Inventory showing available Lightspeed Tokens and missing faction tokens Anniversary Quest reference showing where those faction tokens should have been awarded What I am requesting: EA/CG Team – please review my account for missing Anniversary content. Resolution requested: Grant the missing faction Lightspeed Tokens (Droid, Rebel, Jedi, Bounty Hunter, Empire) OR Restore/enable the missing Anniversary Journey Quest chains so they can be completed For other players: If you experienced this same issue (missing faction Lightspeed Tokens or missing Anniversary Journey Quest chains), please reply or upvote so this can get proper visibility. This issue has already been reported through EA Support and is under investigation. I am posting here to ensure visibility and confirm whether this is affecting other accounts as well. Thank you.Conquest - No Buff Disruption Progress
I’ve been using an R5 stormtrooper Luke with the TK-421 basic ability maxed out to try to get Buff Disruptions for the sector feat. However, I’m not making any progress on the feat, even though I’ve seen the Buff Disruption icon get applied to enemy toons. Is anyone else having this issue?Adjusted my daily reset by accident
Hi I accidentally changed my daily reset to be 6pm est. I did not mean to change this time. I am out of timezone changes and would be greatly appreciative of having it changed back to 9pm est if possible. Otherwise I would be missing out on energy refreshes until I can change the time again which is about a year. Thanks for the help!Padme Permanent LSB
Just bought the 25$ permanent LSB for the padme journey in hopes of preparing for unlocking GAS in the future. This is the first time I’ve bought something through the app store rather than webstore, and I got an error message that went away before I could screenshot it. My backaccount was still charged, but none of the characters are in my account. Happy to provide receipts, just didnt want to post them publicly. Please help, thank you. Ally code is 886-384-625Error with purchase
Hi, I have had an issue with a purchase. I attempted to buy the £3.99 era currency pack and after purchasing and money coming out of my account the game said there was an error with the purchase and instead of getting the era currency I was given 480ish crystals which is nowhere near the value of what I purchased. I got an error message that stated it was to get as close to return value as possible but thats nowhere near. How do I fix this? Account is 865312279
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