Recent Discussions
Stuck in Tutorial (Training Droids) issue post here
If your account is stuck in the part of the Tutorial where you need to assign Training Droids to Jedi Consular but are unable to because you have more than 1 Training Droid, please provide us with this information to locate your account and investigate the issue: *NOTE: Please provide the exact quantity you see on your account (avoid rounding it up if you can) Last Played Date: Approximate period of the first download: Platform (iOS or Android): Player Name: Country: Player Level: Crystal Balance: Credit Balance: Amount of 1* Training Droids: Amount of 2* Training Droids: List of characters and their Gear level:Ability Icons Disappearing
Hi all, We are aware of an issue where the battle enters a soft lock due to the ability icons disappearing (selecting Auto battle doesn't change anything). While we've been looking into this, we haven't been able to get a consistent repro and we are still investigating. If you've encountered this issue, please don't create any new threads, but instead comment on this thread with the following info so we can consolidate all the reports: Screenshot(s) Device Model and OS Game Mode (Squad Arena, Grand Arena Championships, Raids, Territory Wars, etc) Thank you in advance and apologies for the inconvenience this issue is causing meanwhile.
Jedi Master Kenobi event crash report investigation (log request)
Hi all, The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information provided should help with this. If you have encountered this issue, please don't create any new threads, but instead, comment on this thread with the following info so we can consolidate all the reports. Please provide the following: Ally code: Platform: Date and time of the crash (please add your time zone!): Device logs (a guide on how to get the logs can be found HERE) Any additional details:
Move your Star Wars™ Galaxy of Heroes account to a different operating system
We can help you switch your SWGOH account from iOS to Android (and vice versa). Read on to find out what we’ll need from you to do that. Our EA Advisors can help you move your Star Wars: Galaxy of Heroes account on to a device that’s got a different operating system (OS) than the one you started playing on. We can do this when you create an account on your new device. Then we can move the information from your old account over to the new one. Sound complicated? It is, a little bit. But if you follow the steps here and have the information we need ready, it’ll help us get you set up quickly on your new device. FIRST THINGS FIRST: LINK YOUR ACCOUNT Make sure you’ve linked your original account to Google Play (if you’re playing on Android) or Game Center (if you’re playing on iOS). You can link your account even if you’ve been playing on it for a long time, and you won’t lose any progress. Click View more to find out how to link your account. ALREADY DONE THAT? Install Star Wars: Galaxy of Heroes on your new device. Moving to iOS? Make sure you’re logged in to Game Center on your device, and that you link your game to it. Start the game and skip the tutorial when you get the option. If you’re on an Android device, link your new account to Google Play when you’re asked. HAVE YOUR ALLY CODE FOR BOTH ACCOUNTS You won’t see your Ally code until your reach level 18. If you are transferring your info over to a brand new device, having your player ID for the account on your new device is more important. Open Star Wars: Galaxy of Heroes. Tap on Allies. You’ll see your Ally code at the top of the screen, under your character name. Make sure you have your Ally Code from the account on your old device when you contact us. DON'T HAVE ACCESS TO YOUR OLD DEVICE? Ask a friend or guildmate to check for your Ally code in-game on your character tab. They can find it by tapping on your name in the guild list through Manage on the Guild screen, or by tapping on your name under Manage on the Allies screen. HAVE YOUR PLAYER ID FOR BOTH ACCOUNTS For security reasons, we’ll ask for your Player ID for both accounts. This is because your Player ID can only be seen by you and us. Here’s how to find it: Open Star Wars: Galaxy of Heroes. Tap on the gear icon (Settings). Your Player ID is at the bottom of the screen. This ID is case sensitive. If you have trouble reading it, screenshot it and send it to us. This is extra helpful if there is an “l” that could be either a capital i or a lowercase L. JUST ONE MORE THING: SCREENSHOTS Our final security check is to ask you for proof of purchase if you’ve ever bought anything in-game. Here’s what we need, and how to find it: iTunes App Store Google Play GOT ALL THAT? Once you have everything ready to go, click Contact Us, choose Star Wars: Galaxy of Heroes as your product, and let your EA Advisor know that you’d like to move your account. (SOURCE)
Cannot verify this card with your bank. /OR-PMSA-35/
Hi. Since 30.11.2021 This message pops up every time I try in-app purchase in Star Wars Galaxy of Heroes : "Cannot verify this card with your bank.Try again or contact your bank if this issue persists. /OR-PMSA-35/" After this pop-up the transaction is cancelled. I cannot make any in-app payments. I have contacted Google - they checked and sent me an email disclaimer that everything is ok on their side. I have been personally to my bank and they checked, claimed that everything is ok on their side, they even tried making an in-app payment with a different card, finding out that the same issue appears on that card as well, meaning that it is a problem on your side with my Star Wars Galaxy of Heroes account. Any help?Star Wars Galaxy of Heroes Basic Troubleshooting Guide
Hello Holotable Heroes 🙂 Welcome to the Technical Issues section of the STAR WARS™: Galaxy of Heroes boards. 🙌 Before we start troubleshooting - Player ID/Ally Code: Sometimes EA Help Advisors may need to locate your account to help out and these codes are needed to do that. We'd advise players to take a note of your Player ID or Ally code down for your own record keeping while you're still in your game, just in case you ever need to provide it. 😉 Why should I troubleshoot my issue? Most technical issues experienced can be remedied by performing some basic troubleshooting steps, including clearing various glitches and more. By performing the basic troubleshooting steps, it will help narrow down the potential root cause of the issue. So it's essential to troubleshoot for these reasons. How can I troubleshoot for STAR WARS™: Galaxy of Heroes? Depending on the device you play STAR WARS™: Galaxy of Heroes on, the troubleshooting steps will differ. The EA Help team have created EA Help articles to guide you through those steps: If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone " or If you have an Android device, please complete these steps: "Android troubleshooting for EA Mobile Games" I've performed these steps but I'm still experiencing technical issues If these steps aren't helping with your issue, we may need to gather some specifics. Hit up the "Search" function at the top of the page for existing threads on your issue. Let us know if the issue in that thread is also affecting you by selecting the "Me Too" button under the first post and then commenting with additional information. Can't see an existing thread? You can create a new technical issues thread here by just clicking on the "New Topic" tab on the Technical Issues page or this hyperlink to be redirected to the 'Compose a thread' page to share that with the community. Alternatively you can get in contact with our EA Help Advisors directly for assistance. This EA Help article will detail how to create an EA Help support ticket. You could also be experiencing an in-game bug. If you feel like you've encountered an in-game bug, please check for an existing Bug Report. If there isn't one open on your bug, please make a Bug Report in the Bug Report section. Bug reports help us to compile information, better track bugs and communicate any updates to the community so we'd encourage reporting on bugs and selecting "Me Too".[SWGOH] Webstore Errors Guide
Hi Holotable Heroes Have you come across an error while trying to get set up in the webstore? Use the headings below to jump to the error you’ve encountered. In each section, you'll find recommended steps to help get past that error and complete your setup. Jump to: Step 1 - Link your account in-game Error linking account. The application has encountered an unknown error. No 'Connect' button. Step 2 - Enter the email address you linked in the game The Submit button is unselectable. Step 3 - Enter the code from your email An Error occurred while attempting to validate your code. Cannot link email to 'email@domain'. Still need Help? If the error is still hanging around after giving the recommended steps a go, we may need to take a look at your account. The best way to reach us about Star Wars: Galaxy of Heroes is to create a case from within your game. Have your Player ID/Ally Code handy, just in case it's needed.
How to contact support for Star Wars™ Galaxy of Heroes
Having trouble in Star Wars: Galaxy of Heroes? Here's how to get information and contact support. Before contacting us > Make sure you have your Player ID or Ally Code so that our EA Advisors can help you. Tap the Help Button in the Settings menu Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen Tap the Help button and your game will connect to the EA Help support site. The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket. To make a support ticket Click the Contact Us button at the bottom of any article, or Select the Contact Us button underneath the article options: (SOURCE)Welcome to the STAR WARS™: Galaxy of Heroes forums on Answers HQ!
Hello Holotable Heroes! Welcome to Answers HQ! 🙂Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helping players. :eahigh_file:If you need help with troubleshooting, want to talk with other Holotable Heroes, or are looking to let us know about a bug, then you are in the right place! In this thread you can learn everything you need to know to be an Answers HQ expert and how to navigate the STAR WARS™: Galaxy of Heroes boards. Click on the headings in the Index below to jump to that section in this thread: Index Our Three Boards & How to Use Them (Game information / Technical issues / Bug Reports) Search for Threads & Answers Creating a New Thread or Discussion Finding Your Threads & Keeping Up With New Posts Replying & Quoting Others Editing Posts & Adding Pictures XP, 'Me Too' & Accepted Solutions The Answers HQ Forum Rules Check out the FAQ page for more information on Answers HQ forum as a whole and if you have any questions about how Answers HQ works after that, open a thread and tag myself or another Community Manager in it, and we will do our best to answer them. - EA_LannaSolution for game being stuck at the 'Loading Cantina' screen
Greetings all Star Wars: Galaxy of Heroes players who are experiencing the phenomenon of having your game freeze at the 'Loading Cantina' screen without it loading the game. I had the same issue, and I tried various methods to address it- switching between WiFi and 3G/4G, restarting my mobile device (I am using an iPhone 5S) and so on. I even contacted the EA tech support to see if they could resolve it. No luck. Then I found a solution online that worked. For iOS users, go to Settings>General>Reset>Reset Network Settings. This will reboot your device and erase your WiFi passwords, so you will have to key them in again after your device restarts. I realized that the game gets stuck at the 'Loading Cantina' screen because it is unable to access and connect to the Game Center. I think Star Wars: Galaxy of Heroes is a game that is dependent on the Game Center for storing achievements and other player data. By resetting your network settings, I believe it repairs the connection between the game and the Game Center. I will share this on other forums to help others who are facing the same problem. Note: The above steps are for iOS users. I am uncertain if Android users have the same log-in problem. -Yoda Master
(SWGOH) Helpful Threads and Guides
Hi Holotable Heroes, Below you'll find a log of helpful threads and guides. New to the SWGOH boards? Read this Getting Started - Welcome to the EA Forums! You'll be a forum pro in no time! How-To Threads How to contact support How to find your Player ID How to find your Ally Code Basic Troubleshooting Guide Move your account to a different operating system How to change your reward payout time How to save your progress in STAR WARS™: Galaxy of Heroes Webstore Errors Guide (SWGOH) What to do if you think you might have been hacked Recover your STAR WARS™: Galaxy of Heroes Account Stay up to date on SWGOH news EA Forums: Game Updates Dev Announcements and News Twitter: EA Help - EA Help Official Support Twitter account. EA Star Wars - Keep an eye out for tweets with #StarWarsGalaxyofHeroes Game Information / Tips and Tricks SWGoH Offical Forum: SWGOH FAQ - By the players, for the players (Psst, we'd love to feature more great guides and tips and tricks from the community. If you know your stuff and want to share your knowledge, why not create your own AHQ thread?) We'll update lists as we go with more informative and helpful guides. If you see a great guide or informative thread, let us know by tagging @EA_Rtas. If you have a question not covered in here, use the search bar to find the answer or open your own thread and start posting.
