Recent Discussions
GAME FREEZE DUE TO HOSTING PARTIES
Hi my game freezes whenever I host a party! I restart the app but then It will freeze after 5 seconds. So, I had to move real quick and switch to my other sim who’s currently at work so I can continue playing. But it’s so frustrating because I wanted to interact with the people visiting my house party! Troubleshooting steps I have already done: Restarted my phone. (Bug also happens at my phone) Restarted my IPAD. Uninstalled and reinstalled TSM on both devices
error on my acc sims mobile
I can’t open my account on sims mobile, when i open it, it will freeze and go out. I tried to uninstall and it just work for other account, but when i log in to my account it will start to freeze and go out by itself. im in level 55 and i pay with real money for houses and stuff, please fix my account, otherwise i lose time, money, and energy playing this game i attach some prove here, so please tell me how i can play normally with this game with my account. i still can’t open my account, it’s been a week. And i didn’t get anything from the developer[Guide] Finding your Player ID / How to send a Help Ticket In-Game.
Finding your Player ID: The EA Support team may ask for your Sims Mobile Player ID to find your account and help with missing content, progress issues, and more. Here’s how to find it. Write down your Player ID or take a screenshot of it and keep it somewhere safe. That way you have it if you need help but can’t load the game. You’ll see your Player ID on the first loading screen when you start the game. Follow these steps to find your ID if you’re already in the game: Tap the arrow pull-out tab on the right side of the game screen. Tap the Settings cog tab. Tap Help & About. Tap About. Your Player ID is at the top, just under the game version. Copy your Player ID down and keep it somewhere safe. That way you have it if you need help but can’t load the game. NOTE: Please DO NOT share your Player ID on Answers HQ. Source:https://help.ea.com/en-us/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile/ Contacting EA for help in-game: A Help Ticket from your in-gameaccountis a message that brings through needed details directly to mobile advisors. Using other methods like Facebook or Twitter will only delay support and you will be asked to go back and send an in-game help ticket. Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed. Follow the following steps: Tap thearrowpull-out tab on the right side of the game screen. Tap theSettingscog tab. TapHelp & About. TapHelpto visit EA Help. The EA Help site will open on your device's web browser. Choose your device. Select topic. Sometimes you will also have to select issue depending on the topic you have selected. Provide your player-ID. Here you can read where to find it. Select a contact option. I personally preferEmail. Fill in the form. Provide all information that could help solve your case. Attach screenshots if you have and send in your ticket. If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPador how to clear cookies on Android. If you are not able to open your game app, please use the following link to send in a ticket:https://help.ea.com/en/help-top-issues/?product=the-sims-mobile If you have lost pack content or haven't received a pack, have valid proof of purchase available for advisors.Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will needvalid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.
Purchase Error
As other people have mentioned, there is a bug which won’t let you buy anything within the game, instead kicking you out of the transaction attempt with a message saying “No money removed from account” or “Restart to complete transaction” (which doesn’t do anything). A number of players have reported this, but EA won’t acknowledge the error, despite the fact that this is stopping people from giving them money. Is there anything else that can be done at this point? Why would they ignore this?
Missing building materials marked as “owned”
I posted earlier on Reddit about missing some building materials marked as owned from a festival: the herringbone masonry floor during enchanting autumn, the stand-alone straw/ thatched roof from Nalani’s beach house, and now it seems the Behr container walls. I do not have any of these building textures/surfaces—they’re only available in the house templates, not independently, and I can’t choose them as an option on any build without using that template—and I don’t have a bunch of spare templates hanging around. Have people here had the same issue, and if so for how long? Did anyone have luck with support? How can this be fixed?4th of November 2024 - Merrier Together Update Rerun
‘Tis the season of fun and joy Please note that while the update will be available on Monday, 4th of November 2024, there is no specific time for its release. The update will be gradually rolled out across different regions. Sul Sul Simmers! Welcome to The Sims Mobile’s latest update! Yule be greeted with the jolly Festival Pass ‘Merrier Together’, filled with many merry moments and delightful rewards. Read the events table below to learn which events complete this update and when they go live. We’ve also got a big holiday season home expo, with multiple premium houses available at discounted sale prices starting December 22, 2024. Bug fixes Fixed an issue that caused the back button to not function when users were on the ‘Delete my account’ screen on some Android devices. Fixed an issue where accidentally clicking the ‘dig’ button multiple times caused more than 1 walkie-talkie token to get deducted. List of playable events for this update: Name Type Start End Merrier Together Festival Pass Nov 4 Jan 13 Feast Mode Activated Treasure Hunt Nov 4 Nov 17 Wumples wishlist 68 Limited Time Quest Nov 11 Nov 20 Sim-ful Affairs Sweet Treat Showdown Nov 18 Dec 1 Wumples wishlist 69 Limited Time Quest Nov 25 Dec 4 Essentials Bazaar Treasure Hunt Dec 2 Dec 15 Wumples wishlist 70 Limited Time Quest Dec 9 Dec 18 Winter Workshop Sweet Treat Showdown Dec 16 Dec 29 Wumples wishlist 71 Limited Time Quest Dec 23 Jan 1 Midnight Promposal Treasure Hunt Dec 30 Jan 12 Wumples wishlist 72 Limited Time Quest Jan 6 Jan 15 List of packs: Name Type Date Duration (days) Price Currency Auspicious Ornamentation LTO Rerun Nov 4 9 $7.99 USD Back in Business LTO Rerun Nov 6 6 $8.99 USD Casa Tradicional LTO Rerun Nov 7 9 $9.99 USD Desi Extravaganza LTO Rerun Nov 7 9 $9.99 USD More Lights LTO Rerun Nov 9 9 $7.99 USD Treasure Hunt Catch Up Nov 13 5 $9.99 USD Modern Chic Balcony LTO Rerun Nov 13 7 450 Simcash Relaxed Holiday LTO Rerun Nov 16 11 400 Simcash Bronze Black Friday Pack Bonanza Rerun Nov 25 7 $2.99 USD Silver Black Friday Pack Bonanza Rerun Nov 25 7 $5.99 USD Gold Black Friday Pack Bonanza Rerun Nov 25 7 $15.99 USD Friday Night Cinema Bonanza Rerun Nov 25 8 FREE Plumber's Delight LTO Rerun Nov 28 9 $5.99 USD High-end Health! LTO Rerun Nov 30 9 $7.99 USD Spicy Sleepwear LTO Rerun Dec 3 9 $8.99 USD Treasure Hunt Catch Up Dec 11 5 $9.99 USD Home for the Holidays LTO Rerun Dec 18 7 $8.99 USD Dress_Pack LTO Rerun Dec 21 9 $5.99 USD McCrabkin Suburban House HT LTO Rerun Dec 22 9 $9.99 USD Boho Vibes LTO Rerun Dec 23 7 900 Simcash Glorious Gala house for sale! HT LTO Rerun Dec 24 2 $9.99 USD Pastel Positano HT LTO Rerun Dec 26 2 $9.99 USD Whispering Willows HT LTO Rerun Dec 28 2 $9.99 USD The Athletic Abode HT LTO Rerun Dec 30 2 $9.99 USD Enter, Stage Right! LTO Rerun Dec 31 9 $8.99 USD Garage Extras LTO Rerun Jan 3 9 $5.99 USD Fête masquée LTO Rerun Jan 5 9 $10.99 USD Treasure Hunt Catch Up Jan 8 5 $9.99 USD Note: LTO = Limited Time Offer, HT = House Template New Eco Workshop items Name Type CAS Type Life stage Slot Store Behavior My Lovely Little Stump 4 1 OnceOnly Rock Solid End Table 4 3 OnceOnly Sunbeat Butterfly 6 1 OnceOnly Ocean's Calling Chimes 5 2 OnceOnly Domed Food Platter 6 1 OnceOnly Chop-a-Block 6 2 OnceOnly Enlightened Lotus Incense 6 1 OnceOnly Luminated Lotus 6 2 OnceOnly ‘Creepin It Real’ light 6 1 OnceOnly Netherworld Graveyard Lantern 6 4 OnceOnly Swanky Waistcoat Bling 6 Male Adult 3 OnceOnly Swanky Waistcoat Bling 6 Female Adult 3 OnceOnly Lil Pumpkin Patch Dress 6 Female Child 1 OnceOnly Dapper Little Dude Suit 6 Unisex Child 2 OnceOnly His Mother's Pearls 6 Male Adult 1 OnceOnly Twisted Freedom Dress 6 Male Adult 4 OnceOnly Thanks to EA Creator Network for providing early access to this information
purchasing works
I bought 600 money, 100,000 gold, 50 costume money and 20 llama tags yesterday in the game with 100 TL but the llamas did not come and when I tried again it gave an error and it shows that I have purchased many products but they are not anywhere. Today I bought another product, the accelerator, but I want to return it but it is not possible to return it and where can I do it? There is no support team anywhere. Nobody helps in this game. Where is this team? I want a refund.
Whispering Willow House
On Thursday 10/17/2024, I purchased “The whispering willow house” for 19.99 (21.99 after tax). I have made several purchases through the Sims Mobile and have never had an issue until this day. The purchase successfully processed and came out my bank account immediately yet no house or items to be found in my inventory. I contacted the EA live agents who were completely useless and each one had a different way of just completely going around the issue and not helping. One actually had me jump through hoops and bounds to prove I made a payment when I clearly had a receipt and order number and he still decided to end the chat with no resolution. I have restored purchased, deleted and re-installed the game and still have not received anything. I belong to multiple sims mobile groups and i have seen several on other platforms and now on this one of players buying the same content and receiving no items and absolutely no help from EA. EA is a huge company and this is straight robbery. Posting this in hopes for resolution from the Creators!‘Whispering Willows House‘ payment issue______<<<
‘Whispering Willows House‘ payment issue______<<< Now its 22 of october tuesday day of year 2024 and i payed! the payment ,is out! my bank account is missing the amount... and i ? can't see the ‘Whispering Willows House‘ The package advertised so well and i couldn't resist the instant click to purchase effective immidiatly ! I made few purchases before since i begun playing(payment made through official PlayProtect aplicator from there has i downloaded the app as well , a few months ago) have made fewer amounts of purchases that didnt seem to dissapoint yet,so i had no reason to doubt this purchase to fail,i realy did expect to recieve this halloween treat and didnt care to pay for it bit extra,now as i checked the payment is down on my bank account but not yet have i recived the ‘Whispering Willows House‘
