Recent Discussions
Sims 4 won't open!
I just got a new computer and re-downloaded all my Sims 4 games/packs. When I click "play" (either within the EA app or by clicking on The Sims 4 application) the Sims 4 opens, then immediately closes and redirects me back to the EA app. Please help! I got this new computer to play the Sims and I can't!
I can't load a game bc the menu is going funny
So I load into the menu and all icons are squished up and I can't press anything maybe I have a bad mod or something I just wanna fix it so I can play. oh I have just paused to take a screenshot but now it has reset I have lost all the saved games I need help I'm going to try to reopen the game and stuff.
Trouble Downloading.
A couple weeks ago in July I tried to log into my game on Sims 4 and it wouldn't let me play. I had tried everything so I just left it alone thinking it would stop. Then a day or 2 ago I tried to play and it said update required so I tried updating and it was stuck on "Preparing" so I just kept force quitting the app to try and fix it and eventually I stopped. Last night I started looking things up and it said clear your cache so I did that and now I'm trying to stop the download so I can re-download but its not letting me stop the download or anything!! i would just like to know what's going on.
Snowy Escape install issue
The EA app is saying Snowy Escape is installed for my game, but when I open the game it's not installed. The pack isn't showing up in the Sims Packs on my computer either. How do I get the EA app to realize that Snowy Escape isn't installed? I've tried completely uninstalling the Sims 4 and the EA app, but the EA app is still saying Snowy Escape is installed when the base game isn't even installed. I've tried removing all CC and mods, but haven't had any luck
Stuck on loading screen
Hello, Since about 4 days my game keeps getting stuck on the loading screen. When this happens differs, but I don't really know why. Sometimes it will get stuck before getting to the main menu, other times I already played (and traveled) in gameplay and then all of a sudden when traveling to a different lot it won't load. I've deleted all my mods and even deleted a save file and started a new one. It keeps happening. What can I do about this?
The sims 4 not updating at all
So, I've been trying to update my game ever since the new update came out, but it is stuck on preparing, calculating time, ever since then. I tried downloading the update the same day it came out as I always do and this has never happened before. I tried clearing the cache, uninstalling and reinstalling the ea app, I'm at the point where I'm considering uninstalling the game and reinstalling it, but will probably take hours to do so I don't really want do do it, also some thing very weird when it's in this state of eternal preparing the ea app just closes out of no where, like nothing happened, I don't get a pop up that the app crashed or anything it is just not open anymore. By the way my game is on a external hard drive, but there's nothing I can do about it cause is the only way I can play, because my computer dose not have enough space to download the game and I still be able to use it for anything els. I don't know what to do any more.Gallery Won't Connect
I recently downloaded the Sims 4 on my Mac and it was running just fine until one day I tried to access the community gallery to download a house to my lot and it said that a connection was required. When I selected the 'connect' option it would just load forever and not do anything. I have tried clearing my computers cache, restarting and updating my computer itself, resetting my wifi router, resetting the Sims 4, and even deleting the whole EA app as well as Sims 4 off of my computer, only to redownload it and have the same problem. I am at my wits end! I have looked at so many forums and tried everything everyone has suggested and NOTHING is working, so I decided to make a post myself. If you have any tips, let me know please!!
I can't find the Games Hub.
I have tried to open on the EA app and the game tile jumps up and down and then won't open. My EA app says I need to update it in the 'Games Hub Menu' but I have no idea where that is? I've tried un-installing it, removing Mods out and it still won't work. I just want to play The Sims.
Most recent game created will not load
I will create a new family, and play for a few hours. I will save before I exit out of the game or even go to the main menu, and that whole game will be lost. I will try to repair, but it still never shows up again causing me to start all over. I have tried to uninstall and re-install the software, and still doesn't work. This has been an issue since I moved to the EA game launcher instead of origin. Does anyone know how to fix this or has anyone else experienced similar issues?
Sims download not recognizing 'full disk access'
I am trying to download the sims 4 on my mac with an external hard drive. On the EA app, when I try to download the game, it immediately says "something went wrong" and that I need to give EA app full disk access in settings. The frustrating thing is that EA app DOES have full disk access in settings. I do not know what to do so that EA will recognize that it has full disk access. I have tried clearing the cache (manually as well), restarting the app, restarting my computer, etc. Please help!!!!
Cannot start because game data is missing or damaged.
I have been getting the error message "Cannot start because game data is missing or damaged.If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin" ever since the most recent update. I have no mods or CC downloaded. I have gone through the support help 4 times, which involved "repairing," uninstalling the EA app from my mac, uninstalling the sims 4 from my mac, reinstalling them, etc. My game still will not even load. The advisor recommended posting on the forum for help.
Broken Update
Hello, I was wondering what to do about a broken update. It updated all the way until 99% but it will not finish the update. it froze and hasn't been fixed since. I have tried everything. I have tried updating my macbook, rebooting it, and deleting and redownloading the EA app. I tried clearing my cache. Nothing is making it fixed. What can I do? Please help...Expansion Pack Not Downloading
MAC User I bought Get to Work, Toddler Stuff, and Outdoor Retreat. Everytime I try to download them I get this error (pictured below). I bought other stuff packs after trying to download them and they have worked. It is just these three. I have cleared the cache, uninstalled and reinstalled EA and the game, restarted the app, restarted my laptop, probably more stuff I don’t even remember. i tried contacting EA Support twice, they are useless. Neither case got resolved and I’m currently trying to contact them again. I paid for those extra content packs and can’t even play with them. Also it’s not a space issue on my MAC, I’ve already checked.
