Recent Discussions
"You Don't Have Access"
Hello! I logged into the EA app tonight to play the Sims 4 when I noticed there were 2 new kits available for purchase. I looked into them and liked them so I purchased them. When I went to download them I got the following error message: "You don't have access We've paused the download because you don't own this title. You can cancel the download, keep it paused, or visit the Game Hub for more options." I have tried a bunch of different things to solve this issue, all to no avail: cleared the cache for my EA App restarted my computer double checked that the purchase went through successfully cancel download & try again (have done this 5-10 times tbh) opened the store in-game hoping I'd be able to download from there or that opening & closing the game would reset something to allow me to download cleared a bunch of space on my computer & tried downloading again in case space had been the issue I'm SO incredibly frustrated at this point. I genuinely just wanted to contact a support agent or something at this point so someone could fix this for me but I can't even find an option to message with anyone but the AI robot. PLEASE HELP!!!!!!!!!!!!!
Gallery Won't Connect
I recently downloaded the Sims 4 on my Mac and it was running just fine until one day I tried to access the community gallery to download a house to my lot and it said that a connection was required. When I selected the 'connect' option it would just load forever and not do anything. I have tried clearing my computers cache, restarting and updating my computer itself, resetting my wifi router, resetting the Sims 4, and even deleting the whole EA app as well as Sims 4 off of my computer, only to redownload it and have the same problem. I am at my wits end! I have looked at so many forums and tried everything everyone has suggested and NOTHING is working, so I decided to make a post myself. If you have any tips, let me know please!!
Sims 4 won't open!
I just got a new computer and re-downloaded all my Sims 4 games/packs. When I click "play" (either within the EA app or by clicking on The Sims 4 application) the Sims 4 opens, then immediately closes and redirects me back to the EA app. Please help! I got this new computer to play the Sims and I can't!
The sims 4 not updating at all
So, I've been trying to update my game ever since the new update came out, but it is stuck on preparing, calculating time, ever since then. I tried downloading the update the same day it came out as I always do and this has never happened before. I tried clearing the cache, uninstalling and reinstalling the ea app, I'm at the point where I'm considering uninstalling the game and reinstalling it, but will probably take hours to do so I don't really want do do it, also some thing very weird when it's in this state of eternal preparing the ea app just closes out of no where, like nothing happened, I don't get a pop up that the app crashed or anything it is just not open anymore. By the way my game is on a external hard drive, but there's nothing I can do about it cause is the only way I can play, because my computer dose not have enough space to download the game and I still be able to use it for anything els. I don't know what to do any more.
Sims 4 won't launch - Tried everything - I have no Mods
Hi There, I have the EA app and when I click on Sims 4 to play, It minimises the EA app, the Sims 4 app bounces like its going to open, then it disappears and takes me back to the EA app. This happened all of a sudden and had made no changes that I am aware of from when I last played. I have no Mods or anything like that installed. I have tried the following a number of occacains in a number of orders and still does network Repair Sims 4 Delete Sims 4 then re-install EA app recovery and clear the Cache Delete the EA app and reinstall Delete my Macbook Cache Restarted my Macbook Gave EA app access to full hardriveSims 4 Not Updating
I have been trying to update my Sims4 for about 4 days on my Mac. It is continuously getting stuck and will not update, nor will the EA app allow me to stop or pause the update. I have tried clearing the cache, deleting and downloading the app again, and signing out. It has just stuck at 9% and will not move, even though my internet connection is stable as well. Any help would be greatly appreciated!
Game not loading and responding
as I was playing my sims just stopped responding to the commands and I couldn't even change the sim if I clicked on it. I started a whole new game file game was working perfectly fine and now all of a sudden that game file won't load. I opened another game file and that one works fine for now. I repaired the game numerous times I even uninstalled the game nothing seems to work. I even removed all my mods and same results.
Sims 4 won’t launch after update on mac
Hi there! My game won’t launch on my Mac after the update. I have uninstalled and reinstalled. Mods are gone. I’ve tried repairing the game. I’ve been searching for answers for 8 hours, nothing is working. Mostly what I’m seeing is for PC and I play on my Mac. Has anyone figured out what to do and how to fix? The game Main Menu opens fine, but then I get the spinning plumbob of death forever. Help pleaseTHE SIMS 4 UPDATE STALLING ON MAC
I tried to update my Sims game, but it is stuck downloading. I have tried to restart and cancel the download, but the issue is still unresolved. I've cleared my cache, restarted my computer, removed my mods and CC, and NOTHING has worked!!! I would really love to get back to my gameplay, but I am unable to fix this issue. I can't reach the loading screen or anything until I get past this update stall!!!
My game won't update (Mac)
My game just won’t update. I’ve tried three times already, restored the EA app, etc. But the update download is insanely slow. My internet connection is stable, everything else is working fine. I don’t have any other devices on WiFi, yet the download speed keeps dropping until it’s down to 20 kb/s until the whole thing just stops moving. I’m losing it. Does anyone have any ideas on how to fix this?
Refund Request - The Sims 4 Date Night Bundle
Hello, I recently purchased The Sims 4 Date Night Bundle, but I realized I mistakenly bought it thinking it was the Passionate Romance expansion, which is the content I actually wanted. I already own most of the kits included in the bundle, so I didn’t need to purchase it again. I would like to know if it’s possible to request a refund for this purchase, so I can buy the correct expansion instead. Thank you for your understanding, and I look forward to your response. Best regards, Luiza
Crashing In Live Mode
I switched from a PC to a Macbook Pro and I've had zero issues until the Reaper Rewards started. My game keeps crashing every single time I'm in Live Mode if I don't save every few minutes. It doesn't crash when I'm in CAS or when I'm in Build Mode - it crashes specifically in Live Mode and saves nothing. I've gotten rid of my mods and CC, I've repaired the game, I've opened new save files, and nothing's fixing it. I'm at a loss for what to do and how to fix it. This has been happening for the past four weeks.Sims stuck on preparing download and calculating time.
I have been trying to update my sims game for a couple of days now. Everytime I press update game, it gets stuck on the preparing update and the calculating time. I've tried clearing the cache and deleting the app and restarting my computer and nothing is working. I am on a Mac. Could someone help me?
Stuck on loading screen
Hello, Since about 4 days my game keeps getting stuck on the loading screen. When this happens differs, but I don't really know why. Sometimes it will get stuck before getting to the main menu, other times I already played (and traveled) in gameplay and then all of a sudden when traveling to a different lot it won't load. I've deleted all my mods and even deleted a save file and started a new one. It keeps happening. What can I do about this?
How to Change Game Language to English in The Sims 4?
Hi everyone, I recently downloaded The Sims 4 (Base Game) via the EA App, but during installation, I was only given three language options: Czech, Russian, and Polish. I want to play the game in English, but that option wasn’t available. I’ve already set my EA App account settings to the United Kingdom and selected English as my preferred language. I also switched my MacBook’s system language to English, but the game still doesn’t offer English as a language option. I should mention that I’m currently located in Ukraine. Could this be the reason I only have these three language options? Has anyone else encountered this issue, and is there a way to get English as a language option while in Ukraine? Any advice would be appreciated! Thanks in advance for your help!
