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Information for Mac users running macOS Lion (10.7)
Dear Simmers, We hope you’re all doing well. If you are a Mac user, please read the below! If you currently play The SimsTM 4 and run macOS Lion (10.7) there will be important changes you need to know about. Starting next month, we will be unable to support macOS Lion (10.7). On October 3, 2019 we will release a patch update that will no longer support The Sims 4 on that operating system. If you wish to continue playing the game while running macOS Lion (10.7), do not update The Sims 4 with the October 3 patch, or any future game patches. To prevent the update, you will need to disable automatic updates on Origin. This will allow you to continue playing the game, however, you will not receive any future updates for the base game or be able to play any additional packs released after October 3. macOS Lion (10.7) Q&A How do I disable automatic updates on Origin? To disable Auto-Update in the Origin 9 client: Go to the "Origin" drop-down menu and select "Preferences" In the "General" section, under "Updates," un-check the “Automatically keep my games up to date" option This will prevent automatic updates from being applied to any Origin games you own. You will still be notified when updates are available, but you will need to manually choose to download updates. Make sure not to manually download The Sims 4 updates. Will I have access to the Gallery if I don’t get any additional updates? Yes, you will continue to have access to the Gallery where you can both upload and download content. WIll my progress be saved if I don’t get updates? Yes, your existing game-saves will be preserved. Will I be able to continue playing with all the packs I own? Yes, all packs that you have purchased and installed will still be installed. Any packs you have purchased and have not yet installed will still be available for download from the Origin client. Which packs will I be able to play? You will be able to play all released packs up to and including Realm of Magic.EA_David5 years agoCommunity Admin3.6KViews1like0CommentsThe Sims™ 4: macOS Notarization FAQ
Hi Simmers, With the upcoming patch, the location where some of The Sims 4 game files are stored in macOS will change to comply with Apple’s updated notarization requirements. If you haven’t manually modified any game files, you should be able to install the patch and continue playing as normal. For more information on what’s going to change, please, read the FAQ here.721Views1like0CommentsSims 4 won't open!
I just got a new computer and re-downloaded all my Sims 4 games/packs. When I click "play" (either within the EA app or by clicking on The Sims 4 application) the Sims 4 opens, then immediately closes and redirects me back to the EA app. Please help! I got this new computer to play the Sims and I can't!leahbeeface2 months agoSeasoned Newcomer248Views5likes10CommentsMac users get ready to move from Origin to EA App
I didn’t know which discussion category to put this in, but Sims Community is reporting that Mac users are soon going to be asked to move from Origin to the EA App. See https://simscommunity.info/2023/09/07/ea-app-mac-os-info/ for useful info. This was always inevitable, but I for one have been kind of hoping Mac users might be overlooked and not have to move away. :) Having heard so many negative accounts from Windows users, I’m kind of dreading this. How do others feel?FreddyFox12342 years agoSeasoned Hotshot207Views1like9CommentsSims 4 saving error
Hi can someone pleaseeeee help me 😭whenever I play my legacy save file it won’t let me save or save as ( it says saving error:0)and I have to create a new save file but when I go to another save file it lets me save perfectly fine. (Yes I have mods and cc but it works with all the other save files just not that one and I’m sad because I really want to continue my legacy challenge)Mimigaming152 months agoSeasoned Newcomer119Views1like3Commentsmy game is stuck on finalising and will not download
I went to open my game and it said there was an error so I uninstalled and have tried to reinstall it got to finalising and it has been stuck on 72% for nearly an hour idk what to do.Solvedyasphaure2 months agoSeasoned Newcomer101Views3likes3CommentsTrouble Downloading.
A couple weeks ago in July I tried to log into my game on Sims 4 and it wouldn't let me play. I had tried everything so I just left it alone thinking it would stop. Then a day or 2 ago I tried to play and it said update required so I tried updating and it was stuck on "Preparing" so I just kept force quitting the app to try and fix it and eventually I stopped. Last night I started looking things up and it said clear your cache so I did that and now I'm trying to stop the download so I can re-download but its not letting me stop the download or anything!! i would just like to know what's going on.KekePalmer02 months agoSeasoned Newcomer100Views1like6CommentsCan´t open my EA app
Hey! I play the sims on my macbook air and i downloaded the game a couple years back and I haven´t really had any major problems. But today my EA app wont open and this is the message i got. You cannot open "EA app" because it may be damaged or incomplete. But it dosent say what i can do too fix it. Does any of you have any tips ?💓conniewir2 months agoRising Newcomer100Views0likes1CommentMy game will not launch
I have tried everything the Menu will launch and open but once I try launch and open the actual game it will not open I have repaired it , uninstall it and re install it, I also removed all of my CC and did it again I repaired and when that did not work I uninstalled it again still nothing. Can I get some assistance please I would greatly appreciate it oh and my OS is up to dateSolvednormagarcia19893 months agoRising Newcomer100Views1like4CommentsI can't find the Games Hub.
I have tried to open on the EA app and the game tile jumps up and down and then won't open. My EA app says I need to update it in the 'Games Hub Menu' but I have no idea where that is? I've tried un-installing it, removing Mods out and it still won't work. I just want to play The Sims.96Views0likes4CommentsEa app not able to have full disk access
Trying to download my game on an external hard drive and it is not able to until I have given it full disk access from my mac. However it does not show up, only origin and my computer/ea won't let me even use it. I don't know what else to do.85Views0likes1Commentthe sims4 update problem
i was updating the sims4 when it just stopped at "preparing..12.90/12.90 GB," so i contacted ea support and they told me to clear my cache, which i did, but nothing happened. i canceled the update and played offline and the game was so glitchy—like unplayable glitchy. Please help!Solved84Views2likes3CommentsIt keeps updating but never finish
The newest update to the sims 4 keep updating but never finish, i have tried to delete mods, apps and other things on my mac, i have tried to restart but it keeps updating with no finish line. It has been a few days now. I don't know what to do anymore. It will start verifying then update to preparing and then download, but then stops download and go back to verifying. HELPSolvedmie19072 months agoSeasoned Newcomer76Views0likes4CommentsExpansion Packs Not Loading In
I play the Sims 4 on my mac and had to move from origin to the EA app. After downloading everything in, and trying to play the game, it says that in order to play my last saves i needed to redownload all my expansion packs and restart. After trying multiple times it still says it and I'm so confused as to why my downloaded packs aren't in the game despite it saying on the EA app and on the Sims that my packs are owned. I have also tried repairing the game to see if that would work but it didn't. I was wondering if anybody else had this issue or has resolved it and Im literally willing to try anything. Can anyone pleasee help me bc i don't know what to do anymore!!Solved74Views0likes1CommentSims download not recognizing 'full disk access'
I am trying to download the sims 4 on my mac with an external hard drive. On the EA app, when I try to download the game, it immediately says "something went wrong" and that I need to give EA app full disk access in settings. The frustrating thing is that EA app DOES have full disk access in settings. I do not know what to do so that EA will recognize that it has full disk access. I have tried clearing the cache (manually as well), restarting the app, restarting my computer, etc. Please help!!!!ThePrevail2 months agoSeasoned Newcomer72Views1like4CommentsLot not uploading to the gallery
Hi folks, any other Mac users having a problem uploading their lots to the public gallery? Once I try to upload a lot, the game goes into a crash loop. I need to force-quit and re-start. MacBook Pro M3 Pro, using Sonoma 14.6.1. No mods, using the most recent game version.Solved67Views0likes2CommentsOrigin will not launch! - Mac OS 10.13.6
I keep getting a message pop up saying "Well, that didn't go as planned" "Origin encountered an issue loading this page. Please try reloading it - if that doesn't work, restart the client or try again". I have uninstalled and reinstalled, I have updated my laptop to the newest version that I am able to download. It will not update to the latest version so I am unable to download the new EA APP so I have to use Origin. Any suggestions? There's hardly anything on this laptop, I just use it to play Sims. Thank you in advance:)SolvedJessicaLouise12 months agoSeasoned Newcomer65Views0likes2Comments