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Lost my Apex Legends account progress – wrong EA account linked
Hello, I need help recovering my original Apex Legends account. I have always played Apex Legends on the same PlayStation Network account. A while ago, my email account was compromised. During that time, I somehow ended up with a different EA account. Now, when I launch Apex Legends on my PS5, I only get a brand new level 1 account. I have recovered access to my email address, but when I sign in with that email, it logs me into the newer EA account instead of my original one. My original Apex Legends EA ID was Nikolajnica. Could someone from EA please help me find the original EA account that was linked to my PlayStation Network account and restore my progress? Thank you.Solved11Views0likes1Comment
appeal
Dear EA Support, I am writing to appeal my permanent Apex Legends ban. My account EA ID: stand5A was hacked and illegally accessed by an unknown third party. All cheating activities that caused the ban were performed by a hacker, not by me. I have never used any cheats, scripts, hacks or prohibited software in my game history. I am a long-term legitimate player with stable login habits and official in-game purchases. I have never shared my account or logged in on public unsafe devices. I recently discovered unauthorized cross-region login records and unfamiliar device access on my Steam and EA account. I immediately changed my password, removed all unknown devices and enabled two-factor authentication to secure my account. My account was banned right after the hacking incident. The abnormal IP address, device information and unusual in-game actions during the banned period are completely different from my normal gaming environment. Please manually check my account login logs, device records and gameplay data during the violation time. The background records can prove that I am innocent. I sincerely request you to lift my unfair permanent ban. I will maintain strict account security and fully obey all EA rules in future gameplay. Thank you for your manual review. Best regardsSolved11Views0likes1CommentFalse permanent "Gameplay Enhancement" ban in Apex Legends
On July 18, I received a permanent "Gameplay Enhancement" ban while playing Apex Legends on Steam. The ban happened during an active match after I had already been playing normally for several hours. I was disconnected with a message saying that my game account had been banned. I have been playing Apex Legends since Season 0, and my EA account has existed since 2012. During all these years I have never used cheats, macros, recoil scripts, Cronus, XIM, reWASD, DS4Windows, AutoHotkey, Cheat Engine, or any other software designed to modify gameplay. At the time of the ban, my setup was: Steam version of Apex Legends Official GameSir G7 SE wired controller Official firmware v6.6.4 Standard Xbox/XInput mode Steam Input set to DefaultNo GameSir Nexus application running while playing The only controller settings I had configured were: 1000 Hz polling rate Deadzone adjustment Back button remapping (Jump and Crouch) No macros, rapid fire, turbo, scripts, or automated inputs were used. I also checked my installed drivers and devices. Everything appears to be standard Windows, AMD, NVIDIA, Logitech, and official GameSir software. I have submitted three appeals to EA. Every response has been identical, stating only that the sanction was correctly applied, without addressing any of the technical details I provided. At this point I am trying to understand what could have triggered the "Gameplay Enhancement" detection. Has anyone experienced something similar while using an official GameSir controller or another licensed controller? I am not asking anyone to bypass anti-cheat or justify cheating. If I made a mistake, I would accept the punishment. I simply want to understand whether this could be a false positive and whether anyone has successfully had a similar case manually reviewed. Any advice or similar experiences would be greatly appreciated.SolvedxRuSiK2 days agoTraveler54Views0likes2Comments
Unable to connect to EA servers only when launching Apex Legends through Steam
Apex Legends connects to the EA servers normally when I launch it through the EA App on the same PC and network. However, when I launch the game through Steam, I receive the following error: “Unable to connect to EA servers.” I have already tried the following troubleshooting steps: Changed my DNS settings Reinstalled Apex Legends Installed the game on a different drive Verified the integrity of the game files through Steam Reinstalled the anti-cheat software Cleared the Steam download cache Reset the Steam htmlcache folder Reset the Apex Legends user settings folder Cleared the EA App cache Since the EA App version works normally, the issue seems to be specifically related to Steam authentication or the connection between my Steam account and EA account. Is anyone else experiencing the same issue? Has anyone found a solution?SolvedHT_GANYMEDE3 days agoRising Novice55Views1like2CommentsAPEX delay?
Hello. I’ve been playing Apex for three years, but after taking a break of about two months, I downloaded and tried to play it again, only to find it stuttering severely and becoming unplayable. Task Manager shows 0% GPU usage, even though I’ve already configured the Windows settings to use the graphics card.Solvedl1ues3 days agoSeasoned Newcomer25Views0likes3CommentsCheaters hacked on my account.
Hello, My EA Account was unfortunately hacked around June 2025. The hacker accessed my account and cheated in Apex Legends, which unfortunately led to a ban on my account. I have since regained full control, secured it with 2FA, changed my password and email, and taken all necessary steps to keep it safe. I have already submitted an appeal about the hacking incident, but the ban is still in place. I am the legitimate owner of this account and am happy to provide any verification information needed (such as linked consoles, or other details). Could you please review my case and help lift the ban on my Apex Legends account? It would mean a lot to me. Thank you very much for your help.SolvedThyMani_OnTwitch4 days agoSeasoned Newcomer35Views0likes2Comments
Vion_Song4 days agoSeasoned Newcomer21Views0likes4Commentsmissing items after account merge
Hello, I am having an issue with my Apex Legends account after linking my PlayStation account and Steam account through the same EA account. Before linking, my PlayStation account had a lot of progress including: Multiple unlocked legends (for example Octane) Heirlooms Cosmetics/skins Badges Ranked season progress and rewards After linking my accounts, only some of my PlayStation items appeared. A large amount of my cosmetics, badges, legends, and ranked history are missing. I have confirmed that: I am using the correct EA account. My PlayStation Network account is the correct one. My Steam account is linked to that same EA account. The missing items were originally earned on PlayStation. I am also seeing strange differences between platforms: On PlayStation my account shows Gold 3. On Steam/PC my account shows Silver 2, even though I have not played enough for these ranks to be different. This makes me think my account progression may not have merged/synced correctly. Is there a way for EA to check my account history and restore the missing progression/items? I have screenshots and can provide account details privately if needed. Thank you.SolvedSheluvsKano5 days agoSeasoned Newcomer35Views0likes4CommentsExotic Shards
I purchased of 80 exotic shards which is equal to £62.96 on the 17th of July. Money was taken out of my account but I have yet to see the exotic shard in my account. please can the Exotic shards be add to my account if not i would like to be reimbursed.SolvedOsbe35 days agoRising Newcomer22Views0likes2CommentsMissing Apex Coins after successful Steam purchase
Hello. I purchased Apex Coins via Steam, but they were not credited to my in-game account. Steam support confirmed that the transaction was successful on their end, and I have a receipt. Please help. Thank you!SolvedWhere1sMyTeam7 days agoNew Novice119Views0likes6CommentsCan't unlink Steam from hacker's EA account. Need help.
Hi everyone and EA Community Managers, I am facing a severe issue with my Steam account and account linking, and I am currently stuck in a support loop with EA Live Chat. My Steam account (Steam ID: 76561198342624835, Profile Name: FSC_Ze) was previously compromised/hacked. The hacker linked it to an unauthorized EA account with the email "14*****@qq.com". I do not recognize or have access to this QQ email. Because of this, I cannot link my Steam to my actual EA account to play EA games. I contacted EA Live Chat support , but the agent told me they couldn't help because I cannot verify ownership of the hacker's EA account (which is obviously impossible for me to do). I am the 100% rightful owner of my Steam account. I can provide purchase history, receipts, and any other proof of Steam ownership. Could any Community Manager please help escalate this case to the terms of service / account security team, or can anyone advise on how to get a manual unlink? Thank you in advance!Solvedyyze4047 days agoRising Newcomer47Views0likes2Commentsunable to connect to EA servers (i'm on steam)
so I cant play the games as the title suggest I have tried repairing the DNS and flushing it, I've verified the integrity of the game files, changed the DNS address, clear the cache of steam and I've deleted the game and reinstalled it and I feel like I've done all I can but to no avail.SolvedImpurestBean68 days agoRising Newcomer68Views0likes3CommentsCM's advice locked my ban appeals forever with no human review!
Hi forum administrators, I am writing this to report a severe issue regarding how my account ban appeal was handled and the false guidance provided by Community Manager @EA_mplsnow. A few days ago, EA_mplsnow told me to submit a web appeal, claiming: "In this case, you can always provide any proof... and appeal again." (Screenshot attached). I followed this advice exactly. However, on July 17, my case (#249966793) was instantly denied by the automated system, and my account's appeal option was permanently locked with the message: "You've reached the limit of appeals and you're no longer able to reappeal." (Screenshot attached). Right after giving me this false hope, the CM locked my thread, preventing me from replying or seeking actual help. The official web portal is locked, and the CM's promised "human review" never happened. Since your staff gave me wrong instructions that led to my permanent lockout from the support system, I demand a Senior Community Lead or ToS Supervisor to manually look into this. My EA ID: gcawatw Case #249966793 Please do not just lock this thread again. I need a real human to address this mistake.Solvedgcawatw8 days agoSeasoned Newcomer70Views0likes4CommentsCant Buy Apex Coins
I bought 2000 Apex coins, i put the money on steam and then bought through steam the coins. It loaded for a second and then i got them. Then i tried to buy more coins so i put another 20 bucks on to steam and tried to buy another 2000 coins. It loaded again again for a second and i looked and did not get my coins. Then i looked at steam and my money was still there. So i tried again and the same thing happend. It just wont let me buy the coins. The transaction does not work even though i pressed "Authorise" The coins wont go through. It loades for a second and then i look but there are no coins. Yes my money isent gone but i cant buy coins. Pleas look in to it. Thanke you.SolvedC0ff999 days agoSeasoned Newcomer29Views0likes1Comment
The server is crashing APEX LEGENDS
My game keeps crashing due to server issues during ranked matches, and I just lost 126 points. When I try to reconnect, it doesn't work because the game thinks I quit voluntarily, and then it hits me with a 10-minute penalty. This isn't the first time this has happened. Are the developers aware of this? Sometimes I can still chat with teammates in game, but nobody can play it, since lag ate the game.Solved1000rr_trc-2010 days agoNew Novice39Views0likes2CommentsSeeking a real explanation for my ban
I am writing this post out of sheer frustration. My account has been banned, and despite my attempts to resolve this through the proper channels, I have received absolutely nothing of substance only silence or automated, generic responses. This isn't just about losing access to the game, it is about the total lack of transparency regarding why this action was taken against me. I have always played by the rules, yet I am being penalized without a shred of evidence or a specific, valid reason for this ban. Being treated like this, completely in the dark, is unacceptable. I am not looking for a copy pasted Terms of Service snippet; I am demanding a real explanation of what specific action triggered this decision. It is incredibly exhausting to put time and effort into a game only to be hit with an unexplained ban and then be ignored by the support system. If there is a legitimate reason for this, provide the evidence. If there isn't, then I expect this to be rectified immediately. If anyone here has managed to actually get a real person to look at their case and provide a transparent review, I would appreciate any advice on how to make that happen. I am done with automated loops.SolvedDenJi8211 days agoNew Novice48Views0likes1Comment- aydenbb11 days agoSeasoned Rookie21Views0likes1Comment
Game crashes at the main menu
Starting today, my game has been crashing as soon as I reach the main menu. The game launches normally, but once I get to the main menu, it immediately closes without any error message or crash report. Has anyone else experienced this? Is there anything I can try to fix it?SolvedDada1213211 days agoSeasoned Rookie57Views0likes8CommentsEA Account Link/Unlink
I was playing Apex Legends on Wednesday perfectly fine, when Friday came around it made me link my account to my xbox. Once that happened it gave me a completely new EA account which caused me to lose all my paid DLC for the game. I know my username for my old EA account but not the email used, I need to unlink my xbox account from that new EA account it gave me and link my old EA account with everything on it back to my xbox account. If anyone can help, solve this issue or give suggestions it would be greatly appreciated.Solved36Views0likes5Comments
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