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Banned but EA says I have no penalties or bans
So I was in the lobby yesterday queuing, and got the error of "The clients game account has been banned". And I went to look at m EA penalty page, and it says I have no bans or penalties. I even went onto a live chat and the agent said to try again after a bit and that it was probably a bug, so I tried this morning, and it let me launch and login. But when I tried to queue into a game, it gave me the same error "The clients game account has been banned". I don't know what to do, it still says I'm pred and everything, and ALGS did not send me an email about being banned, I don't know why I was banned or if I even was or if its a bug. But I can't appeal anything cause it shows I have no bans or penalties. I'm super frustrated and wish EA could help me more.packet loss
not sure who is having this issue I'm on pc and my buddy is on console but since the launch of the new season Apex has just ran very poorly I have great internet my ping never jumps way up but I get the packet loss icons in the top right. its so bad trying to play and rank up when I can barely even move around I've been loosing rp and my patients with this game they need to fix there sh*t, I just want to want have fun and rank up with my friends but between this issue and all the cheaters its hard to even do so. i know im not the only one that has this issue either ive watched streamers playing and the game just start bugging out on them so this is to EA and RESPAWN FIX YOUR GODDAMN GAME or you guys just loose more more people that play your gamePacket Loss Constantly fluctuating
I'm not sure if it's just me but for about 2 weeks now whenever I try to load the game on PS4 I can't unless I restart the game like 3 times. When I do get into the game I haven't had less than 30 packet loss and it fluctuates between 30 and 60 kicking me from the server after every game. I've tried restarting my router and using a wired connection doesn't seem to help either. The error code I keep revieving is code:leaf. If anyone has anything that's worked for them I would appreciate it because I've already deleted the app and reinstalled it hoping that would be the solution however that hasn't worked either.Account was reset out of no where
I booted up the game last night and prompted me to sign back in to my EA account. Upon doing all the necessary steps, I found that EVERYTHING was lost and my account was reset back to level 1. I’ve been playing since Season 3. So needless to say, I’ve lost all my legend skins, gun skins, emotes, heirlooms, EVERYTHING. Is there any one to actually talk to about this to get my account back to what it ACTUALLY SHOULD BE?!
Stat trackers from loot ticks
I own every single stat tracker and I’ve had each one since they were all available. However I’ve been recieving trackers I already own. At first I thought maybe I missed a couple on new legends but I went through every single legend and confirmed I own every single stat tracker and yet I still continue to get 1-2 stat trackers each time I’ve opened a loot tick. This has happened on over 10 loot ticks ranging from regular loot ticks to the event ones. Is this a know issue and how can I go about getting my proper rewards from loot ticks such as crafting materials or cosmetic I do not already own.
Queue times
Im having issues queuing into certain games. My que time for ranked is about 5-10 min. But for some reason if I try pubs or the limited mode I sit in queuing for about an hour and then it closes the game. I am also in a fairly populated server in the US and not playing in off times. I have tried uninstall and reinstall and all the other basics.For Anyone wondering how to get in touch with a real person via EA NextStep
Holy ****. It was so hard to get to talk to a live and real human being in the support chat. EA NextStep sucks. For everyone wondering how I finally came in contact with a real human being via live support: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ go to this, and scroll all the way down. Click on the button "Contact us" and then you'll be redirected to the AI agent. <removed> it DOES NOT matter that you initially contacted support for not being able to login into your account. It's just a way to get in contact with a real human being. Now you can just start explaining to them your real issue. Hope this helps you guys! [CM - Edited misinformation]PC crash and reboot only during Apex matches
I’ve been having this issue where I’ll be playing a match in apex, and suddenly the game starts stuttering and my entire pc audio starts clipping (including discord audio). Then my pc reboots itself and is stuck in a boot loop on the MB manufacturer splash page. I usually have to force shutdown my pc and start it up again to get back to windows. I’ve tried the following on the game: Setting FPS cap in EA Repairing game files Setting the game to DX11 I then thought it might be a hardware issue so I did the following: Bought new PSU Tried a different GPU Moved my m.2 to a completely different build (different RAM, motherboard, etc) With all these changes I still get a crash. The only thing I haven’t tried is moving my pc to another power circuit, but I was wondering if anyone else has had this same issue? I have only had this issue with Apex, every other game I play has been fine like COD and Arc Raiders for example. My current build: TUF Gaming B550 pro Wi-Fi 2 Ryzen 5 5600x3d AMD 6700XT GSKILL 2x16gb of DDR4 3200 RAM EVGA 1000w PSU Please let me know if any more information would help.
Purchase issue - packs disappeared.
Purchased $100 worth of apex coins and bought 100 apex packs just to click “open 50 packs” and the packs did not open as well as my 10,000 coins disappeared. Please fix this issue or i would like to be refunded my $100 and will be quitting the games. [CM - Edited to remove screenshot with purchase info]ranked system for Oceania is unstable with high latency
Oceania servers are lagging on ranked and im currently capped at 110 to 130 ping constantly.. but when i jump into a public match their is no ongoing lag and is perfectly fine so im just assuming that ranked is having technical issues and needs to be fixed just thought id let you guys know thanks..50 Pack Apex Bundle Solution Incoming?
Hello everyone, I just reported, which seems like an ongoing issue with opening the 50 pack bundle on Apex. After sometime explaining to the agent my issue “I bought the 50 pack bundle on Apex using apex coins I bought and when I went to open the all 50 packs. I was given an error message stating there was a server issue. I tried repeating opening the packs but I was given the same error over and over again, so I restarted the game and when I opened the game I was missing all the 50 packs, missing the apex coins I bought the packs with and missing the legend tokens I used to “upgrade” the packs.” I also explained to the agent that the spark bonus for opening packs didn’t increase or in this case didn’t fill up which indicates no pack were actually open. Ultimately, my agent sent this message “To check on this further we will report this problem to our team here, after collecting similar case examples from other players, this will be escalated to the Studio team for investigation.” I urge you to continue to report this issue and if you know anyone else that has a similar issue to report the problem to support as well, so we can resolve this issue and get back the stuff we paid/earned.Can’t link my ps4 acc to my steam acc for apex
I have tried multiple time to link them but cant. Ea says the ps4 acc is already linked to a different acc that i have never seen or made how i dont know. But some how i can access the ps4 apex separately from steam on my pc. I need help on solving this issue.Game dead in my PC
When you enter the main screen, the game freezes in place, nothing helps. I went through all the forums, redid a lot of bugs, updated all the drivers, but there was no solution. Technical specifications allow you to get ahead of yourself. But the game freezes and that's it, nothing helps. Just help me pls.
Was mislead and didn’t receive the items I thought I was going to get
hey so essentially I upgraded to the ultimate pass+ and thought I was going to receive 1,200 crafting shards and some apex packs like I did for buying the normal ultimate pass but I didn’t and turns out it’s a 1 time thing and it’s really misleading because despite me buying the ultimate pass it said upgrade to ultimate pass+ and still showed crafting materials and apex packs and this is really disappointing because if I knew I wasn’t going to receive those items I would have not upgraded to the ultimate pass+ and just bought apex coins if possible I’d like a refund and im happy for you to take away the two skins the battle pass stars the apex coins and the crafting shards I got from the extra 10 levels you get for the ultimate pass+ because that’s not why I bought the upgrade in the first place
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