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What to do if my account was hacked?
I was playing apex earlier today and it kicked me out and said i was offline as i tried to relog in a different email ive never seen is used for my account there is no direct email for help like this or call line can someone from ea please help me. my original email was [CM - Edited to remove personal information, title updated for clarity]
Lost my account levels upon coming back to the game.
Hello, I recently decided to come back to Apex Legends, a game which I used to play a long time ago around 2021-2022 with my friends. Imagine my shock, when upon installing the game, my apex level was down back to 1, yet I still had my legends and badges from old events. My account had been reset to level 1, along with my past season stats and all my wins and badges for wins, however I kept my badges for old ranked seasons or for logging in for the 2 year anniversary or blm and pride movements, alongside my old skins. Is this something that can be resolved? I would like to be back up to my higher level and have my old stats back...How to contact live chat without signing in
I need help because i cant login to my EA account. I remember my password and ID but when I press login, it sent a verification code to an email account I do not have access to anymore. Apparently EA's favorite thing to do when asked this question is to ghost people, which makes recovering hijacked accounts pretty much impossible, which doesn't help considering I got logged out randomly.
My rank increased to gold without ever playing ranked
So for some reason while playing with my friends we started getting insane lobbies that were way above our skill level and after we tested it by all three of us solo queuing we found out that it was specifically me that would get the high lobbies as seen in the attached picture and more than that, I apparently rose up to gold rank even though we never play ranked. After checking, I did play a few ranked matches in season 5 and 9 but both were at the lowest rank possible and less than 10 games each season, this is also eons ago and I've been at the lowest rank forever since i don't play ranked. In this current season, I played a single ranked match just now to test if ranked was some how also messed up and would put me with higher skilled players but it wasn't(It put me with other gold players but they were obviously way better than me since I am not gold myself even though the game tells me that I apparently am) so that's fine. I am currently wondering what happened to my account to suddenly put me in gold rank and raise my matchmaking rank in regular unranked matches and leading to insane skill distributions when compared to my friends as seen in the 2nd and 3rd pictures attached and how to fix this issue so I can enjoy the game again at me and my friends' skill level.Banned but EA says I have no penalties or bans
So I was in the lobby yesterday queuing, and got the error of "The clients game account has been banned". And I went to look at m EA penalty page, and it says I have no bans or penalties. I even went onto a live chat and the agent said to try again after a bit and that it was probably a bug, so I tried this morning, and it let me launch and login. But when I tried to queue into a game, it gave me the same error "The clients game account has been banned". I don't know what to do, it still says I'm pred and everything, and ALGS did not send me an email about being banned, I don't know why I was banned or if I even was or if its a bug. But I can't appeal anything cause it shows I have no bans or penalties. I'm super frustrated and wish EA could help me more.packet loss
not sure who is having this issue I'm on pc and my buddy is on console but since the launch of the new season Apex has just ran very poorly I have great internet my ping never jumps way up but I get the packet loss icons in the top right. its so bad trying to play and rank up when I can barely even move around I've been loosing rp and my patients with this game they need to fix there sh*t, I just want to want have fun and rank up with my friends but between this issue and all the cheaters its hard to even do so. i know im not the only one that has this issue either ive watched streamers playing and the game just start bugging out on them so this is to EA and RESPAWN FIX YOUR GODDAMN GAME or you guys just loose more more people that play your gamePacket Loss Constantly fluctuating
I'm not sure if it's just me but for about 2 weeks now whenever I try to load the game on PS4 I can't unless I restart the game like 3 times. When I do get into the game I haven't had less than 30 packet loss and it fluctuates between 30 and 60 kicking me from the server after every game. I've tried restarting my router and using a wired connection doesn't seem to help either. The error code I keep revieving is code:leaf. If anyone has anything that's worked for them I would appreciate it because I've already deleted the app and reinstalled it hoping that would be the solution however that hasn't worked either.Account was reset out of no where
I booted up the game last night and prompted me to sign back in to my EA account. Upon doing all the necessary steps, I found that EVERYTHING was lost and my account was reset back to level 1. I’ve been playing since Season 3. So needless to say, I’ve lost all my legend skins, gun skins, emotes, heirlooms, EVERYTHING. Is there any one to actually talk to about this to get my account back to what it ACTUALLY SHOULD BE?!
Stat trackers from loot ticks
I own every single stat tracker and I’ve had each one since they were all available. However I’ve been recieving trackers I already own. At first I thought maybe I missed a couple on new legends but I went through every single legend and confirmed I own every single stat tracker and yet I still continue to get 1-2 stat trackers each time I’ve opened a loot tick. This has happened on over 10 loot ticks ranging from regular loot ticks to the event ones. Is this a know issue and how can I go about getting my proper rewards from loot ticks such as crafting materials or cosmetic I do not already own.
Queue times
Im having issues queuing into certain games. My que time for ranked is about 5-10 min. But for some reason if I try pubs or the limited mode I sit in queuing for about an hour and then it closes the game. I am also in a fairly populated server in the US and not playing in off times. I have tried uninstall and reinstall and all the other basics.For Anyone wondering how to get in touch with a real person via EA NextStep
Holy ****. It was so hard to get to talk to a live and real human being in the support chat. EA NextStep sucks. For everyone wondering how I finally came in contact with a real human being via live support: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ go to this, and scroll all the way down. Click on the button "Contact us" and then you'll be redirected to the AI agent. <removed> it DOES NOT matter that you initially contacted support for not being able to login into your account. It's just a way to get in contact with a real human being. Now you can just start explaining to them your real issue. Hope this helps you guys! [CM - Edited misinformation]PC crash and reboot only during Apex matches
I’ve been having this issue where I’ll be playing a match in apex, and suddenly the game starts stuttering and my entire pc audio starts clipping (including discord audio). Then my pc reboots itself and is stuck in a boot loop on the MB manufacturer splash page. I usually have to force shutdown my pc and start it up again to get back to windows. I’ve tried the following on the game: Setting FPS cap in EA Repairing game files Setting the game to DX11 I then thought it might be a hardware issue so I did the following: Bought new PSU Tried a different GPU Moved my m.2 to a completely different build (different RAM, motherboard, etc) With all these changes I still get a crash. The only thing I haven’t tried is moving my pc to another power circuit, but I was wondering if anyone else has had this same issue? I have only had this issue with Apex, every other game I play has been fine like COD and Arc Raiders for example. My current build: TUF Gaming B550 pro Wi-Fi 2 Ryzen 5 5600x3d AMD 6700XT GSKILL 2x16gb of DDR4 3200 RAM EVGA 1000w PSU Please let me know if any more information would help.
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